8×8 AND ARYAKA TOGETHER

 

WHY 8×8 AND ARYAKA?

Many people might be wondering why Aryaka and 8×8 have decided to partner together and why it works.

Two Acknowledged Leaders

• 8×8 Gartner UCaaS MQ Leader for 8 years
• Aryaka Gartner WAN Edge Infrastructure MQ Visionary and Customer Choice Awardee

Better User Experience and Performance

• Customers are increasingly reliant on UCaaS to drive enterprise efficiency and meet customer demands
• Underlaying WAN infrastructure must meet the demands of a flexible and dynamic enterprise while maintaining security and reliability

The combined technologies from two leaders in this space will provide enterprises with a fully optimized and comprehensive, best-in-class solution. This partnership delivers optimized access to 8×8’s regional UCaaS Points of Presence (PoPs) by leveraging the Aryaka backbone, eliminating packet loss, latency, and jitter that can occur with the public internet. It will improve user experience, support modern workstyles, video, and voice in the cloud. In addition, the MyAryaka cloud portal offers a real-time view of traffic management that includes monitoring and reporting on 8×8 performance. Ultimately, the joint offer delivers the flexibility, scalability, security, and ‘hands-off’ operation required by IT staff in a world where the one constant is change.

ARYAKA SMARTSERVICES

Aryaka provides an all-in-one SD-WAN, private backbone, and managed service solution, making procurement easier for customers interested in that model. Their SD-WAN includes WAN optimization to boost application performance, especially over long distances.

Last Mile Services are embedded in their Smartservices platform as well; they help mitigate last-mile internet issues.

8×8 PLATFORM

8×8 is the most reliable, most integrated path to the cloud. When you think of Unified Communications, you may be thinking about the basics of telephony, but with 8×8, it’s so much more. It is the intersection of employees and customer and the intersection of sales and service. It is the way work gets done in today’s world.

8×8 has created one platform, which allows you to mix and match licenses to your needs. This is the real strength of 8×8’s CPaaS and what they have been developing for years. It is a unique end-to-end system which they own and manage; it includes seamless integration to all the communications any organization might need, including voice, chat, video, and contact center. This platform is all in the cloud, so you’re not limited like on-prem systems, and you can roll out this flexible model to employees across the globe, wherever they are.

Together, 8×8 and Aryaka deliver:

• Superior voice, video and web conferencing quality with reduced jitter, latency and packet loss
• Maximize uptime of Virtual Office and Virtual Contact Centre due to guaranteed bandwidth from Aryaka’s service prioritization, traffic shaping, and bandwidth reservation algorithms
• Enterprise-grade access to 8×8’s services, through the Aryaka private network, minimizing service interruption and dropped calls
• Increased and assured QoS for all locations including even for those with poor-quality Internet links

To learn more about 8X8 and Aryaka and take advantage of a comparison of 100s of other UCaaS and WAN edge vendors ... including FREE network design and sourcing support ... simply ask at FreedomFire Communications.

How Every Business Can Conquer Digital Transformation

CPaaS will Open Doors

As we introduce you to IntelePeer, and their “reason for being,” we think the visual below helps define the value they bring to their clients.  What is it that you think of when you see these very recognizable logos?

These big brands, once on top of their game fell into the success trap.  They were complacent with the things that worked before, and they failed to innovate or transform for continued relevance.  The result? Now they are gone. Blockbuster, with 9,000 stores and 80,000 employees, was replaced by Netflix.  Netflix is three times its size and has no stores. This is a great example of leveraging transformative technology like streaming to improve the customer experience and displace a leader. Today the digital transformation conversation is everywhere. How do we use or leverage technology to improve business outcomes and customer experience? Done correctly, this will increase sales and boost brand loyalty, and this is where IntelePeer fits in.

CPaaS doesn’t only provide solutions to solve business challenges; it will also open doors across the enterprise. So how can CPaaS help you, and where do you see this working for your organization?

Atmosphere Applications

Three products comprise the value of the Atmosphere platform. These include SmartFlows, Engage, and Insights. Atmosphere SmartFlows is an intuitive graphical interface that can be used to create and manage omni-channel communication workflows, applications, and campaigns.

• Automate inbound and outbound interactions
  • Improve customer satisfaction and reduce costs with inbound and outbound flows that you can completely tailor to meet your specific business needs.
  • Deliver an omni-channel experience for customer interactions with voice, SMS, and social media capabilities.
• Integrate communications with business applications and processes
  • Streamline business processes by integrating communications into your other business applications, such as CRM, marketing automation, Contact Center software, billing systems, and more.
  • Enable applications to respond to inbound communications and trigger outbound voice and messaging notifications.
• Measure and act on your results for continuous improvement
  • Access customer interaction data and results on your applications through dashboards and reporting
  • Quickly view snapshots of your last call or overall success of the campaign.
  • Take action in real-time off of conversations/activities in progress.
  • Integrate with Atmosphere® Analytics for enriched insights on customer experience.

With Atmosphere Engage, you can easily manage and execute omni-channel campaigns. With pre-built template and flows, teams across the enterprise can build campaigns and manage the process of communicating with audiences all in one place.

• Manage Lists
  • Create targeted audiences specific to a product or promotion
  • Easily upload .csv file and access previously uploaded lists
  • Roadmap – Segment your lists based on location, industry, communication preference
  • Roadmap – Suppression lists and opt-out functionality provide another layer of targeting and compliance
• Customize and control your interactions
  • Access pre-built templates and flows from the customer library (SmartFlows)
  • Craft your message using text or audio
• Schedule outreach – Roadmap
  • Schedule and run outbound campaigns
  • Configure the campaign to reach more people by assigning voicemail messages and rules for reattempting communications
• Measure your results for continuous improvement (through Insights)
  • View at-a-glance dashboard of campaign results — roadmap
  • Schedule daily or weekly reports on campaign analytics – roadmap

IntelePeer also offers Atmosphere Insights, which is their analytics platform; it allows you to make more informed decisions with actionable insights into all customer interactions.

Below you can take a look at the CPaaS packages IntelePeer is currently offering:

To learn more about IntelePeer, and other managed services options, simply ask at Managed Services. 

Conquering Digital Transformation

CPaaS will Open Doors

As we introduce you to IntelePeer, and their “reason for being,” we think the visual below helps define the value they bring to their clients.  What is it that you think of when you see these very recognizable logos?

These big brands, once on top of their game fell into the success trap.  They were complacent with the things that worked before, and they failed to innovate or transform for continued relevance.  The result? Now they are gone. Blockbuster, with 9,000 stores and 80,000 employees, was replaced by Netflix.  Netflix is three times its size and has no stores. This is a great example of leveraging transformative technology like streaming to improve the customer experience and displace a leader. Today the digital transformation conversation is everywhere. How do we use or leverage technology to improve business outcomes and customer experience? Done correctly, this will increase sales and boost brand loyalty, and this is where IntelePeer fits in.

CPaaS doesn’t only provide solutions to solve business challenges; it will also open doors across the enterprise. So how can CPaaS help you, and where do you see this working for your organization?

Atmosphere Applications

Three products comprise the value of the Atmosphere platform. These include SmartFlows, Engage, and Insights. Atmosphere SmartFlows is an intuitive graphical interface that can be used to create and manage omni-channel communication workflows, applications, and campaigns.

• Automate inbound and outbound interactions
  • Improve customer satisfaction and reduce costs with inbound and outbound flows that you can completely tailor to meet your specific business needs.
  • Deliver an omni-channel experience for customer interactions with voice, SMS, and social media capabilities.
• Integrate communications with business applications and processes
  • Streamline business processes by integrating communications into your other business applications, such as CRM, marketing automation, Contact Center software, billing systems, and more.
  • Enable applications to respond to inbound communications and trigger outbound voice and messaging notifications.
• Measure and act on your results for continuous improvement
  • Access customer interaction data and results on your applications through dashboards and reporting
  • Quickly view snapshots of your last call or overall success of the campaign.
  • Take action in real-time off of conversations/activities in progress.
  • Integrate with Atmosphere® Analytics for enriched insights on customer experience.

With Atmosphere Engage, you can easily manage and execute omni-channel campaigns. With pre-built template and flows, teams across the enterprise can build campaigns and manage the process of communicating with audiences all in one place.

• Manage Lists
  • Create targeted audiences specific to a product or promotion
  • Easily upload .csv file and access previously uploaded lists
  • Roadmap – Segment your lists based on location, industry, communication preference
  • Roadmap – Suppression lists and opt-out functionality provide another layer of targeting and compliance
• Customize and control your interactions
  • Access pre-built templates and flows from the customer library (SmartFlows)
  • Craft your message using text or audio
• Schedule outreach – Roadmap
  • Schedule and run outbound campaigns
  • Configure the campaign to reach more people by assigning voicemail messages and rules for reattempting communications
• Measure your results for continuous improvement (through Insights)
  • View at-a-glance dashboard of campaign results — roadmap
  • Schedule daily or weekly reports on campaign analytics – roadmap

IntelePeer also offers Atmosphere Insights, which is their analytics platform; it allows you to make more informed decisions with actionable insights into all customer interactions.

Below you can take a look at the CPaaS packages IntelePeer is currently offering:

To learn more about IntelePeer, and other available cutting edge CPaaS providers, simply ask here .... CPaaS Solutions …. it's as easy as 1,2,3.