Conquering Digital Transformation
CPaaS will Open Doors
Atmosphere Applications
- Automate inbound and outbound interactions
- Improve customer satisfaction and reduce costs with inbound and outbound flows that you can completely tailor to meet your specific business needs.
- Deliver an omni-channel experience for customer interactions with voice, SMS, and social media capabilities.
- Integrate communications with business applications and processes
- Streamline business processes by integrating communications into your other business applications, such as CRM, marketing automation, Contact Center software, billing systems, and more.
- Enable applications to respond to inbound communications and trigger outbound voice and messaging notifications.
- Measure and act on your results for continuous improvement
- Access customer interaction data and results on your applications through dashboards and reporting
- Quickly view snapshots of your last call or overall success of the campaign.
- Take action in real-time off of conversations/activities in progress.
- Integrate with Atmosphere® Analytics for enriched insights on customer experience.
- Manage Lists
- Create targeted audiences specific to a product or promotion
- Easily upload .csv file and access previously uploaded lists
- Roadmap – Segment your lists based on location, industry, communication preference
- Roadmap – Suppression lists and opt-out functionality provide another layer of targeting and compliance
- Customize and control your interactions
- Access pre-built templates and flows from the customer library (SmartFlows)
- Craft your message using text or audio
- Schedule outreach – Roadmap
- Schedule and run outbound campaigns
- Configure the campaign to reach more people by assigning voicemail messages and rules for reattempting communications
- Measure your results for continuous improvement (through Insights)
- View at-a-glance dashboard of campaign results — roadmap
- Schedule daily or weekly reports on campaign analytics – roadmap
Labels: Cloud Computing, CPaaS, Digital Transformation, IntelePeer
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