A Guide To Finding The Right Managed IT Services Partner

IT outsourcing is on the rise as businesses look to streamline operations, reduce complexity and lower costs.  But with increasing market maturity and service availability comes a new challenge: finding the ideal outsourced option. Read on for more....

A Guide To Finding The Right Managed IT Services Partner

To learn more about all the options available to you for meeting your organization’s managed services needs (including security posture and risk assessments https://youtu.be/n2zZjsQVZIs)....plus comparisons of 100s of best-in-class network monitoring, network management, and network security providers....simply ask at the following link (FREE). It’s as easy as 1, 2, 3.

Managed Services

How Every Business Can Enjoy Mobility Beyond Their Expectations

Why MetTel?

MetTel is a leading communications solution provider that integrates the most extensive selection of technologies into innovative and customized solutions for its customers. They provide forward-thinking control over all of your company’s mobile devices. Their managed mobility solutions are designed to reduce your IT burden and lower your costs. MetTel is in every single vertical, from the energy side to retail.

MetTel’s goal is to simplify mobility management and provide customers with a way to streamline and simplify the day to day operations. They consolidate vendors, platforms, and points of contact for service, billing, repairs, and provisioning.

Essentially MetTel has a lot of ways to customize deployments as well as their plans. Since they started their mobility department in 2011 they have grown significantly, they are currently able to ship over 350,000 devices per month, and that’s not the only way they have become.

MetTel makes sure each customer is assigned a dedicated project manager based on the size of the account; customers are also assigned a wireless care manager. What this means is that every customer will have a dedicated point of contact so you the partner no longer have to invest hours of your time trying to figure out how to help your customer. This provides more transparency in terms of who the customer is communication with as well as with the process MetTel will follow. MetTel also provides customized outlines for every single customer so that they are always aware of what the process will be.

With MetTel’s Bruin platform, you can intelligently control your entire telecommunications environment from a single portal. The important thing to keep in mind is that MetTel is not the third party, because MetTel is the carrier customers have full access to do everything via the portal. This includes:

• Single bill for multiple carriers
• Ticketing and integration
• Easy ordering
• Real-time provisioning
• Robust Reporting
• Live data for intelligent actions

There are a lot of functionalities and capabilities that customers gain when using MetTel’s Bruin Platform.

Fleet Automation Products

When you’re using intelligent devices, you need them to maintain connectivity at all time no matter where they are. With MetTel’s Single SIM, your devices will never go offline, even if they’re far from home. The IoT Single SIM facilitates global business by auto connecting to the strongest signal worldwide, monitoring status and collecting data on anything, from a sensor to a truck.

• One World – With always-on connectivity that isn’t dictated by device, carrier or location, MetTel’s Single SIM effectively decreases your mobility costs around the world.
• One SIM – No other SINGLE SIM can securely connect your devices automatically to the IoT with the strongest signal via the world’s largest communications network.
• Always Connected – MetTel’s relationship with 650 carriers worldwide and their roaming agreement in more than 165 countries let you always stay connected no matter where you are or what device you are using.

MeTel also provides Fleet Management Solutions. Their easy to use mobile apps and web-based software enable you to manage your entire fleet or mobile workforce while ensuring visibility, safety, compliance, and more. It helps customers eliminate messy paperwork and give it gives your mobile workers powerful tools to do their jobs better, while also giving you insights into your business. You are also going to start seeing and hearing more about AI, as it is feeding into the video and monitoring aspect of drivers.

To learn more about MetTel, and other options for mobility management solutions, simply ask at Managed Services.

How Every Business Can Conquer Digital Transformation

CPaaS will Open Doors

As we introduce you to IntelePeer, and their “reason for being,” we think the visual below helps define the value they bring to their clients.  What is it that you think of when you see these very recognizable logos?

These big brands, once on top of their game fell into the success trap.  They were complacent with the things that worked before, and they failed to innovate or transform for continued relevance.  The result? Now they are gone. Blockbuster, with 9,000 stores and 80,000 employees, was replaced by Netflix.  Netflix is three times its size and has no stores. This is a great example of leveraging transformative technology like streaming to improve the customer experience and displace a leader. Today the digital transformation conversation is everywhere. How do we use or leverage technology to improve business outcomes and customer experience? Done correctly, this will increase sales and boost brand loyalty, and this is where IntelePeer fits in.

CPaaS doesn’t only provide solutions to solve business challenges; it will also open doors across the enterprise. So how can CPaaS help you, and where do you see this working for your organization?

Atmosphere Applications

Three products comprise the value of the Atmosphere platform. These include SmartFlows, Engage, and Insights. Atmosphere SmartFlows is an intuitive graphical interface that can be used to create and manage omni-channel communication workflows, applications, and campaigns.

• Automate inbound and outbound interactions
  • Improve customer satisfaction and reduce costs with inbound and outbound flows that you can completely tailor to meet your specific business needs.
  • Deliver an omni-channel experience for customer interactions with voice, SMS, and social media capabilities.
• Integrate communications with business applications and processes
  • Streamline business processes by integrating communications into your other business applications, such as CRM, marketing automation, Contact Center software, billing systems, and more.
  • Enable applications to respond to inbound communications and trigger outbound voice and messaging notifications.
• Measure and act on your results for continuous improvement
  • Access customer interaction data and results on your applications through dashboards and reporting
  • Quickly view snapshots of your last call or overall success of the campaign.
  • Take action in real-time off of conversations/activities in progress.
  • Integrate with Atmosphere® Analytics for enriched insights on customer experience.

With Atmosphere Engage, you can easily manage and execute omni-channel campaigns. With pre-built template and flows, teams across the enterprise can build campaigns and manage the process of communicating with audiences all in one place.

• Manage Lists
  • Create targeted audiences specific to a product or promotion
  • Easily upload .csv file and access previously uploaded lists
  • Roadmap – Segment your lists based on location, industry, communication preference
  • Roadmap – Suppression lists and opt-out functionality provide another layer of targeting and compliance
• Customize and control your interactions
  • Access pre-built templates and flows from the customer library (SmartFlows)
  • Craft your message using text or audio
• Schedule outreach – Roadmap
  • Schedule and run outbound campaigns
  • Configure the campaign to reach more people by assigning voicemail messages and rules for reattempting communications
• Measure your results for continuous improvement (through Insights)
  • View at-a-glance dashboard of campaign results — roadmap
  • Schedule daily or weekly reports on campaign analytics – roadmap

IntelePeer also offers Atmosphere Insights, which is their analytics platform; it allows you to make more informed decisions with actionable insights into all customer interactions.

Below you can take a look at the CPaaS packages IntelePeer is currently offering:

To learn more about IntelePeer, and other managed services options, simply ask at Managed Services.