Comparing Two Completely Different Cloud Based Voice Solutions For Contact Centers...UCaaS vs CCaaS (VIDEO)

Mike Dance from Brookside helps try to reduce the confusion associated with today's contact center and cloud based unified communications (UCaaS) and contact center as a service (CCaaS) since they are really two different cloud based voice solutions.

To take advantage of FREE assistance to engineer and design a UCaaS solution for your organization’s network requirements simply click on this link and ask.

Unified Communications (UCaaS) Design And Sourcing Support

Finding the right contact center technology solution for your organizations specific needs can be an exercise in total frustration. Simply tell us what you need accomplished at the link below and we’ll help help you source and design a custom contact center solution just for you. Plus.....our services are FREE.

Custom Contact Center (CCaaS) Design And Sourcing 

A Modern Business Communication System Enabling A True "Work From Anywhere" Capability Including The Freedom To Do Business Globally (VIDEO)

Watch this video for a modern business communication system we can source for you that combines a smart telephony platform with robust features, seamless integrations with other productivity apps, and native Voice Intelligence capabilities. This artificial intelligence powered cloud based unified communications system combines all of your individual and group communications options, needs, and functions into one platform easily installed on your smart phone and laptop eliminating the need for any other hardware .... thus enabling a true "work from anywhere" capability including the freedom to do business globally. This communications solution has been adopted by the world's most innovative companies .... saving one particular client over $1 million compared to their previous communications costs.

Whether you're a big enterprise business or a small shop, the way you interact with your customers is vital to your business success and customer loyalty. Finding the right contact center technology solution for your organizations specific needs can be an exercise in total frustration. But it doesn’t have to be. Simply tell us what you need accomplished at the link below (including WFH and cybersecurity requirements)....and we’ll help help you source and design a custom contact center solution just for you. Plus.....our services are FREE. Contact Center Technology

UCaaS VS. CCaaS .... What Is The Difference? (VIDEO)

 This video helps try to reduce the confusion associated with today's contact center and cloud based unified communications (UCaaS) and contact center as a service (CCaaS) since they are really two different cloud based voice solutions.

Whether you're a big enterprise business or a small shop, the way you interact with your customers is vital to your business success and customer loyalty. Finding the right contact center technology solution for your organizations specific needs can be an exercise in total frustration. But it doesn’t have to be.

Simply tell us what you need accomplished at the link below (including WFH and cybersecurity requirements)....and we’ll help help you source and design a custom contact center solution just for you. Plus.....our services are FREE. Contact Center Technology

UCaaS vs PBX ... On The Road To Digital Transformation

 

UCaaS or unified communications as a service is a cloud-based technology that allows organizations to converge all the ways that its users communicate into a single platform. The single platform includes voice, video, chat, text, email, and screen sharing. UCaaS most commonly replaces an organization's on-premise PBX. It includes a mobile application or softphone to communicate without a desk phone and integrate with critical business applications such as email and CRMs.   

Besides network services, UCaaS is the most popular service organizations must incorporate into their digital transformation strategy.  The biggest reason being that a business’s ability to communicate with its users and customers 24/7 and 365 days a year has never been more critical. Hampering their digital transformation effort is the unfortunate fact that many businesses are still hanging on to traditional on-prem PBX’s that are in dire need of replacement. This is where UCaaS comes in as the critical step toward true digital transformation across any enterprise.

Furthermore, the importance of UCaaS in business settings has been elevated in light of the impact of COVID-19 and the heightened emphasis on remote work capabilities. All of which have become a more important aspect of current and future corporate Industry4.0 strategies.

To learn more about all the options available to you for meeting your organization’s Unified Communications needs ....plus comparison of dozens of best-in-class UCaaS providers....simply ask at the following link (FREE). It’s as easy as 1, 2, 3.

UCaaS Strategies And Resources

How To Source The Right UCaaS And CCaaS Solution For Your Business Needs

A major piece critical to the success of Industry 4.0 and digital transformation initiatives of every business is sourcing and selecting the best fit UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) solutions for your enterprise applications. 

2020 Supplier Overview: UCaaS

Back in 2018 and 2019, we used to always talk about integrations (Open APIs) being the key driver.  “Does your phone system talk to your CRM?” This was a question we always encouraged businesses to start with, but today that is shifting more towards video conferencing, team messaging, and contact center functionality.  This seems to be the trend as we look at the chart below. Open APIs, something that was so important a year ago, is now in fourth place. Meanwhile, video conferencing has taken over the UCaaS world.

UCaaS providers are not created equal, so what are some key factors in selecting a UCaaS vendor?

• Video Conferencing Capability
• Teams
• Contact Center Functionality
• APIs (Clouds talking to other Clouds)
• Contact Center Platform Integration
• SMS Capability (Ability to interact with Millennials)
• Physical Path of Traffic (International)
• Overseas Deployment Capability
• International Call Volume
• White-Glove Installation (On-Site vs. Drop-Ship)
• Call Volume/Call Duration
• Built-in CRM
• Term/Commitment

FreedomFire Communications offers free assistance (via our patented tools and significant supplier connections) you can use when selecting a vendor. Don’t use a tool that is a “Choose Your Adventure,” instead take advantage of our free assistance to select the exact criteria that are critical to your business success.

Are you looking to make the shift from prem to cloud? Many vendors are getting creative on the move from prem to cloud; some are offering discounts, credits, and free months. FreedomFire Communications is uniquely positioned to source from a litany of special incentives to migrate pre users. Take a look below to see the changes that have occurred in our UCaaS Portfolio over the past three years.

2020 Supplier Overview: CCaaS

Like UCaaS, the contact center landscape is also changing. Improving adoption of CCaaS can lead to higher customer satisfaction and increased loyalty, increased loyalty leads to repeat business and improved customer advocacy, thereby reducing customer churn. CCaaS can lead to improved agent utilization and efficiency, ultimately driving cost savings. So, what are the greatest benefits of adopting CCaaS?

While the benefits of CCaaS are substancial, the risks of not implementing CCaaS are perilous. Inconsistent customer experiences can lead to higher levels of customer churn; this creates operational inefficiency. The largest potential risk associated with not adopting CCaaS is increased IT budgets driven by high IT infrastructure costs.

So, what are some key factors in selecting a CCaaS vendor?

• Chat Capability (Human and AI)
• Speech Recognition Apps
• IVR Functionality
• Video
• Co-Browsing
• Modular Cost (Ability to add individual elements)
• Physical Path of Traffic (International)
• Overseas Deployment Capability
• Discounts of UCaaS seats
• White-Glove Installation/Implementation
• Workforce Management Plug-ins
• Native SIP Integration
• Outage History

FreedomFire Communications provides free assistance (patented tools and significant industry connections) to help you design and engage with the right provider.

Take a look below to see the changes that have occurred in our CCaaS Portfolio over the past three years.

To learn more about all of your UCaaS and CCaaS options, including free assistance in sourcing and designing the best fit solutions to meet your specific business requirements, simply ask at Unified Communications and Contact Center Solutions.

UCaas, CCaaS, CPaaS Working As One For Today's Realities

The unusual circumstance businesses find themselves in now, with COVID-19, has everybody struggling to remain productive. As everyone has quickly come to learn, today’s reality involves loads of remote employees who have never before worked out of the office, rampant remote conferencing and video meetings with clients and partners, and adapting to customer service provided by cadres of agents working in disparate locations.  Enterprises are grabbing on to the as-a-service model, be it as UC, contact center, or communications platform pieces, to address these new realities.

UCaaS, CCaaS, CPaaS Working As One For Today's Realities

If you'd like free assistance in putting a remote work plan and strategy in place incorporating UCaaS, CCaaS, and CPaaS....simply ask us online at FreedomFire Communications and we'll take it from there.  It's as easy as 1, 2, 3.

How To Source The Right UCaaS And CCaaS Solution For YOUR Business

A major piece critical to the success of Industry 4.0 and digital transformation initiatives of every business is sourcing and selecting the best fit UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) solutions for your enterprise applications. 

2020 Supplier Overview: UCaaS

Back in 2018 and 2019, we used to always talk about integrations (Open APIs) being the key driver.  “Does your phone system talk to your CRM?” This was a question we always encouraged businesses to start with, but today that is shifting more towards video conferencing, team messaging, and contact center functionality.  This seems to be the trend as we look at the chart below. Open APIs, something that was so important a year ago, is now in fourth place. Meanwhile, video conferencing has taken over the UCaaS world.

UCaaS providers are not created equal, so what are some key factors in selecting a UCaaS vendor?

• Video Conferencing Capability
• Teams
• Contact Center Functionality
• APIs (Clouds talking to other Clouds)
• Contact Center Platform Integration
• SMS Capability (Ability to interact with Millennials)
• Physical Path of Traffic (International)
• Overseas Deployment Capability
• International Call Volume
• White-Glove Installation (On-Site vs. Drop-Ship)
• Call Volume/Call Duration
• Built-in CRM
• Term/Commitment

FreedomFire Communications offers free assistance (via our patented tools and significant supplier connections) you can use when selecting a vendor. Don’t use a tool that is a “Choose Your Adventure,” instead take advantage of our free assistance to select the exact criteria that are critical to your business success.

Are you looking to make the shift from prem to cloud? Many vendors are getting creative on the move from prem to cloud; some are offering discounts, credits, and free months. FreedomFire Communications is uniquely positioned to source from a litany of special incentives to migrate pre users. Take a look below to see the changes that have occurred in our UCaaS Portfolio over the past three years.

2020 Supplier Overview: CCaaS

Like UCaaS, the contact center landscape is also changing. Improving adoption of CCaaS can lead to higher customer satisfaction and increased loyalty, increased loyalty leads to repeat business and improved customer advocacy, thereby reducing customer churn. CCaaS can lead to improved agent utilization and efficiency, ultimately driving cost savings. So, what are the greatest benefits of adopting CCaaS?

While the benefits of CCaaS are substancial, the risks of not implementing CCaaS are perilous. Inconsistent customer experiences can lead to higher levels of customer churn; this creates operational inefficiency. The largest potential risk associated with not adopting CCaaS is increased IT budgets driven by high IT infrastructure costs.

So, what are some key factors in selecting a CCaaS vendor?

• Chat Capability (Human and AI)
• Speech Recognition Apps
• IVR Functionality
• Video
• Co-Browsing
• Modular Cost (Ability to add individual elements)
• Physical Path of Traffic (International)
• Overseas Deployment Capability
• Discounts of UCaaS seats
• White-Glove Installation/Implementation
• Workforce Management Plug-ins
• Native SIP Integration
• Outage History

FreedomFire Communications provides free assistance (patented tools and significant industry connections) to help you design and engage with the right provider.

Take a look below to see the changes that have occurred in our CCaaS Portfolio over the past three years.

To learn more about all of your UCaaS and CCaaS options, including free assistance in sourcing and designing the best fit solutions to meet your specific business requirements, simply ask at Unified Communications and Contact Center Solutions.