Comparing Two Completely Different Cloud Based Voice Solutions For Contact Centers...UCaaS vs CCaaS (VIDEO)
Mike Dance from Brookside helps try to reduce the confusion associated with today's contact center and cloud based unified communications (UCaaS) and contact center as a service (CCaaS) since they are really two different cloud based voice solutions.
Labels: CCaaS, Cloud Computing, Cloud Technology, Contact Center Technology, UCaaS, Unified Communications
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