Practical Tips, Insights, News, & Resources For The
BroadBand Generation. Covering Network Connectivity & Design, Wireless Trends, Cloud Computing, Cybersecurity, Unified Communications, Industry 4.0, Digital Transformation, IT Infrastructure, Internet Of Things, IIoT, Smart Buildings/Cities, Big Data, Artificial Intelligence....& MUCH More.
Wednesday, September 11, 2024
How To Build Smart Connected Restaurants Using IoT And AI/ML
How to build smart, connected restaurants that use Internet of Things (IoT) and artificial intelligence/machine learning (AI/ML) capabilities to maintain food quality and safety in the kitchen, preserve products in cold storage, manage queue depths, measure and monitor foot and vehicle traffic, and maintain cleanliness and sanitation. Using IoT with AI/ML will help to maintain cost efficiency and improve operability.
Take advantage of our FREE assistance to source all the technology options available to you for improving your restaurant operations, including customized design of an IoT strategy that meets your specific requirements. Simply ask us at Restaurant Technology
How The Combination Of AI And IoT Improves Biosecurity Food Safety From Farm To Fork (VIDEO)
Watch this video to learn how combining the capabilities of Artificial Intelligence (AI) and IoT (Internet of Things) can dramatically improve biosecurity food safety, extend shelf life, bring produce to market faster and fresher, and reduce spoilage. Applying this innovation from Epic IO enables protection of the food supply chain around the clock.
Keep in mind that the critical foundational piece to the success of any IoT application and its ecosystem is network quality. That said, we are uniquely positioned to source the right IoT solution (including Epic IO) for any IoT application whatever it may be.... including sensor technology, network connectivity, data analytics, and more. We can even help with the network design and security effort. All at ZERO cost to you. Simply ask us.... it's as easy as 1, 2, 3.
The DeepInsights AI -Iot Platform Makes Sense Of Everything...The Perfect Collaboration For Industry 4.0 Success (VIDEO)
Watch this video on DeepInsights which gives you an open AIoT platform packed with out-of-the-box AI, IoT sensors and cameras, plus the freedom to add your own as your needs change as it is device agnostic. It also includes completely custom analytic dashboards highlighting patterns and trends.
Keep in mind that the critical foundational piece to the success of any IoT application and its ecosystem is network quality. That said, we are uniquely positioned to source the right IoT solution for any IoT application whatever it may be.... including sensor technology, network connectivity, data analytics, and more. We can even help with the network design and security effort. All at ZERO cost to you. Simply ask us.... it's as easy as 1, 2, 3.
In this Elevate The Edge podcast with Eric Simone, the CEO of Clearblade, they discuss edge computing, AI, 5G and IoT. They address topics such as what are the different categories of edge and how does it differ from previous IoT concepts. They also look at what industries are adopting edge and what are the four main use cases for edge.
Keep in mind that the critical foundational piece to the success of any IoT application and its ecosystem is network quality. That said, we are uniquely positioned to source the right IoT solution for any IoT application whatever it may be.... including sensor technology, network connectivity, data analytics, and more. We can even help with the network design and security effort. All at ZERO cost to you. Simply ask us.... it's as easy as 1, 2, 3.
AI-Driven Cloud Automation & How to Orchestrate Company Transformation (VIDEO)
Irene Lyakovetsky of SaugaTalks discusses AI-driven cloud automation with Robert Hutter, Founder & CEO at FireStart and how companies can adopt it for their cloud ecosystem during their digital transformation journey.
Also, here’s a free resource dedicated to help you with all the necessary decisions in implementing a cloud migration strategy (public, private, hybrid, multi, edge - including security)....taking all the potential stress out of the picture. For free help with sourcing and comparing potential cloud vendors....as well as with network design and security....simply ask at the below link. It’s as easy as 1, 2, 3.
Insights On Dialpad...A Best-In-Class Industry Leading Cloud-Based Contact Center Solution (VIDEO)
Watch this video for a Best-In-Class industry leading cloud-based call center solution that leverages native artificial intelligence and natural language processing to boost support agent performance and customer satisfaction. Dialpad Contact Center incorporates CRM integrations, AI-coaching, and analytics together to empower every rep.
This industry leader combines all of your communications options, needs, and functions into one platform easily installed on a smart phone and laptop eliminating the need for any other hardware (if you choose) .... thus enabling a true "work from anywhere" capability for your agent work force.
Deliver smarter customer service from anywhere .... including the freedom to do business globally.
Whether you're a big enterprise business or a small shop, the way you interact with your customers is vital to your business success and customer loyalty. Finding the right contact center technology solution for your organizations specific needs can be an exercise in total frustration. But it doesn’t have to be.
Simply tell us what you need accomplished at the link below (including WFH and cybersecurity requirements)....and we’ll help help you source and design a custom contact center solution just for you. Plus.....our services are FREE.
Contact Center Technology
Watch this video to learn how to modernize your contact center operations with AI and cloud based technology....and empower your agents to positively and productively interact with customers in any channel with CXone Omnichannel Routing. Follow the twins Jimmy and Johnny in their interactions with one contact center that uses CXone Omnichannel Routing, and another one that, unfortunately, does not. Learn how superior customer service can make all the difference as the twins reschedule a service appointment for their beloved beetles.
For your contact center to truly be an asset to your business objectives it must run smoothly at all times....efficiently and cost effectively. Competition is fierce and you can't afford any issues at any time. Performance, or lack thereof, shouldn't keep you up at night. To the contrary....you should sleep like a baby knowing everything is running like a well oiled machine.
To learn more about all the technology options available to help make your contact center operations soar to new heights simply ask us at the following link. It’s as easy as 1, 2, 3.
Despite the often-fuzzy definition of the term, artificial intelligence is looking like an eventual necessity for enterprise and industrial businesses — especially those with IoT deployments.
The critical foundational piece to the success of any IoT application and it’s IoT ecosystem is network connectivity. That said, this free resource is uniquely positioned to source the right IoT connectivity solution for any IoT application whatever it may be....wired or wireless. They can even help with the network design and security effort. All at ZERO cost to you. Simply ask at the link below, providing details on what you need accomplished, and they’ll take it from there. It’s as easy as 1, 2, 3.
What Is The Most Important Question For Data Science (And Digital Transformation)?
With so many buzzwords surrounding AI and machine learning, understanding which can bring business value and which are best left in the lab to mature is difficult. While machine learning offers significant power in driving digital transformations, a business must start with the right questions and leave the math to the development teams.
And here’s some valuable advice - - every CIO should have this FREE resource in their toolbox...saves a ton of time, money, and effort.
Covers dedicated bandwidth circuits, every flavor of ethernet and fiber, multi-site connectivity (e.g. MPLS, SDWAN), business VoIP systems, wireless networks, cloud computing, unified communications, network performance management, network security assessments and strategies, and much more.
Just ask at the links below and we'll take it from there....it’s as easy as 1, 2, 3.
How To Turn Every Contact Center Agent Into Your Best Brand Representative With Voice AI
What is Voice AI?
With a strong technology background and a deep understanding of the contact center space, the Observe.AI team came together to create a voice AI platform that truly creates value for its customers. Observe.AI’s founders have built a Speech Analytics and Quality Management & Coaching product from the ground up, which allows you to get much better data.
Observe.AI is a Voice AI platform that can ingest any recording along with metadata from any CCaaS or UCaaS product and give you an actual view of what’s going on within your contact center. It allows you to be 100% compliant.
Within the architecture, all Observe.AI will simply set up an SFTP within your Contact Center, UCaaS, or Cloud product. To ease any concerns you might have, they can ingest the recordings and data through the SFTP, which means it’s secure and encrypted. They also set up an S3 bucket for each customer. Here what the architecture looks like:
So, why Observe.AI?
Best Speech Recognition for Contact Centers – Recognized as #1 in Enterprise Support for speech transcription, Observe.AI offers higher accuracy than Google and Amazon. Their AI transcribes voice from millions of calls each week and improves with each call. SpeechNLP even picks up terms specific to your customer’s business, allowing for deeper insights and analysis.
Detect Silence Types – Silences in calls provide revealing insights into where agents need more coaching. They identify every type of silence, including its cause and length. We differentiate between Dead Air, Hold Time, and more to accurately gauge performance.
Measure Customer Sentiments –AI provides context on customer sentiment by tagging all instances of strong emotion displayed towards the business & agents. Identify agents who turn customer’s negativity around or reach out to unsatisfied customers to ensure exemplary service.
Auto-Redact Sensitive Data – They know how important the safety & security of a customer’s PII and PCI data are to the business. Their technology automatically redacts all sensitive data from both audio and call transcripts, ensuring that the entire platform is compliant.
One of the best parts about Observe.AI is that you can go live within three to four weeks. Here is what their process looks like:
Using Observe.AI gives you powerful results.
100% quality and compliance tracking (up from 1-2%)
Quality-check a 30-minute call in just a few minutes.
Provide agents with 10X more feedback per month & reduce onboarding time by 20%.
5% lift in CSAT scores and improvements in supervisor escalations, negative Sentiment, and Dead Air.
You can join the hundreds of top brands who’ve transformed their Contact Centers with Voice AI.
Even in China, the land of the low-paid factory worker, robots are quietly taking over from their human counterparts.
China has now overtaken Japan for having more robots than anywhere else in the world. The Chinese government is concerned about an ageing population and the rising cost of human labour making Chinese products less competitive.
It is giving over $100 Billion in subsidies for companies to replace more human workers with robots. It's hoped that the workers that will no longer work in the factories will move to the growing service sector, in part to help look after the ageing population.
Countries In the west have already lost large numbers of manufacturing jobs to china but we shouldn’t get too smug about our white-collar jobs in high tech, administration, clerical and production being safe from A.I. systems in the future.
A report from the Bank of England has warned that up to 50% of the workforce in the UK and US could be at risk of been replaced by Artificial Intelligence of some form over the next 10 to 20 years.
Even highly skilled jobs such as doctors and lawyers are at risk as A.I. becomes increasing sophisticated.
IBM’s Watson, the A.I computer that beat the human champions at Jeopardy in 2011 is one such system. In research carried out by the University of North Carolina School of Medicine using IBM’s Watson Artificial Intelligence system, it was found that in a test based on 1000 cancer diagnoses, Watson recommended the same treatment as highly trained oncologists 99% of the time.
In fact, due to Watsons ability to read and digest thousands of documents in minutes and have access to all the latest research papers and clinical trials, it found treatment options for 30% of the cases that were missed by the human doctors.
Whilst this seen as a helper for Doctors now, in the future these types of systems will be taking up more and more of the work that a human would take many years to train for. Not to mention that it works 24/7 365 days a year, doesn’t get ill, take holidays or complain about the stress and workload.
It’s predicted that the first wave of this new A.I. will have the biggest impact on sectors like transportation, logistics, office administration and labour in production.
In transport now, there is at least one human per vehicle, be that large articulated lorries, trucks, taxis, limos, trains etc. These will be some of the jobs which will be taken by autonomous vehicles.
Human drivers are prone to stress, tiredness and distraction and often limited by law to a maximum number of hours per day they can drive, this is not the case for autonomous vehicles, they can drive all day and night so the efficiencies in using such systems will be something that companies will be keenly looking into, after all a parked up truck makes no money.
Trials are already taking place with driverless cars on public roads and on October 20th, 2016 a self-driving truck developed by the Uber owned startup Otto, made the first autonomous commercial delivery of 2000 cases of Budweiser over a 120 mile about 200Km journey across Colorado.
Elsewhere, eBay has just bought up the computer-vision company, Corrigon. The A.I. here is recognising and understanding images and then categorising them, something that would normally take a human to do.
Ebay are also using A.I. to settle buyer & seller disputes at the rate of 60 million a year and similar technology is being used in the Netherlands, England and Canada to handle divorces, landlord-tenant disputes, and other legal conflicts, without hiring lawyers or going to court.
Another example could blend the speech recognition of Apples Siri virtual assistant with IBM’s Watson. This could replace call centres with intelligent, question-answering, automated systems that would more effective and cut out the human in the same way as we have grown accustomed the automated phone systems, although hopefully a whole lot better and less annoying.
New technologies have changed industries for hundreds of years and we have adapted and moved on and in the great number of cases, it’s created more jobs.
A.I technologies may not be taking over tomorrow but it is a creeping, inexorable change that will come as companies and governments strive for ever increasing efficiencies in the face competition and money saving.
The economist John Maynard Keynes predicted decades ago that there would be a period of technological unemployment as society finds new ways of making labour more efficient, faster than the displaced jobs can be taken up elsewhere.
There is no economic law that says there will always be a job created in other sectors for those who lose theirs to new technology.
Observe.AI is a Voice AI platform that can ingest any recording along with metadata from any CCaaS or UCaaS product and give you an actual view of what’s going on within your contact center. It allows you to be 100% compliant.
Within the architecture, all Observe.AI will simply set up an SFTP within your Contact Center, UCaaS, or Cloud product. To ease any concerns you might have, they can ingest the recordings and data through the SFTP, which means it’s secure and encrypted. They also set up an S3 bucket for each customer. Here what the architecture looks like:
So, why Observe.AI?
Using Observe.AI gives you powerful results.