Saturday, October 22, 2016

Yes, Good Girls DO Go Geek...Got A Problem With That? {VIDEO}

Inspiring women to empower computer science. Between 2000 and 2009, there was a 79 percent drop in the number of first-year undergraduate women considering computer science, even as products such as Facebook, Twitter, Angry Birds, etc. began making technology 'cool' again. And so, we have been told, time and time again, we need more women in technology. But we're not entirely convinced by the op-eds and panel discussions. Is there really a difference? The greatest technology companies of our time -- Apple, Google, Facebook -- have been successfully founded and run by men. And they seem to be doing a pretty good job.

she++: The Documentary (12 min: TV-14 DL) energetically proclaims 'Hello, World' after following smart, creative, and trailblazing technologists hard at work in hi-tech. This short documentary collects research and inspirational pieces of Silicon Valley's unsung heroes to galvanize us to explore our potential as 'femgineers'. Written and directed by recent Stanford University good girls gone geek, Ayna Agarwal and Ellora Israni, she++: The Documentary encourages the future CEOs, the innovative engineers, the techies and the fuzzies, the sisters, cousins, and daughters, to break away from the stereotype into a revolutionary field. As technology is becoming increasingly ubiquitous, all demographics must harness new ideas to transform and empower technology. Think of what more 'femgineers' could do.

Stories from high school girls, recently graduated female computer scientists now working in industry, female technology CEOs, Stanford academics, and Silicon Valley venture capitalists, build momentum as she++: The Documentary accumulates facts and statistics, and most promisingly, personal stories. This film will startle the world and inspire girls, young and old, to take the lack of a Y chromosome and make a girl's vision unique and useful in the world of code.

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Wednesday, October 19, 2016

Why Network Performance Management Is Absolutely Crucial To Business Success Today

We believe every company needs to become a technology company to compete in the future. Everyone from hotels, gas stations, and restaurants, to law firms, hospitals, and truckers will need technology to grow their businesses and take market share from their competitors. In short...EVERY business no matter their product line, service provided OR size...will need to optimize and monitor their voice and data networks for optimal efficency and cost effectiveness. If you don' likely won't survive for long and your competitors who did will flourish.

That said...there is a solution. One that works for EVERY TYPE AND SIZE's called VXSuite.

For more details and free quotes specific to YOUR needs simply click here and ask....easy as 1, 2, 3 - Network Monitoring And Analytics

There's nothing like real live success stories to see how VXSuite could work for YOUR business. Check out the postive impact VXSuite had on the Boston Celtics, MemorialCare HealthSystem, ST. Joseph Health System, Commonwealth of Pennsylvania, University of Utah, Footlocker, and MORE.


VXSuite is a complete UC Management Platform that helps you to understand your communications ecosystem, optimize its performance and deliver on the promise of Unified Communications. The VXSuite modules provide actionable business intelligence on how to define, design, integrate, optimize, and manage the technologies that makeup your ecosystem as well as monitor and support YOUR unique configuration. VXSuite's modular approach allows you to address whichever areas are most important to you or have the highest risk, and it allows you to move toward true live voice management one step at a time or at whatever pace budgets, training, discipline, needs and understanding allow. With VXSuite You will now be enabled to quickly identify network issues and provide complete pictures of your network with it's strengths and areas of needed improvement.

Unified Communications is often the first mission-critical, real-time streaming application to touch the enterprise network in any true and proper deployment. A recurring theme that tends to come up when talking to IT executives, is that end users have high expectations and they are quick to complain about quality issues.

The other major issue regarding Unified Communications is that it crosses many IT silos, including PC, Data Network, Voice/Telephony and help-desk teams. Each of these groups has individual tools, but in order to have end-to-end visibility of all threats to end-user quality, IT teams are looking for a unified management package to perform these tasks.

The secret to success is simple:

4 modules that track and report on calls, productivity reports, network monitoring, call recording and mobile usage. Hosted on site or in the cloud. And serious ease of use - just point, click, and build your report.

VXSuite also diagnoses bandwidth issues, which cause delay, jitter and loss -- aka bad call quality.

Combine that with in-depth call monitoring and reporting and your business is top notch. And with active reporting and alerts, you and your IT team can get analytics and solve problems before anyone else knows there's something going on.

Why Choose VXSuite?

There are many network monitoring products on the market. VXSuite is different. The other tools ask “is the network performing?” VXSuite asks, “How is network performance affecting the end-user quality experience?.” While VXSuite matches feature-for-feature with the other network monitoring tools, the network monitoring and call analytics is always filtered through the lens of quality. A network can perform as specified and still result in a poor user experience.

To protect the end-user experience, you need network monitoring, call analytics, and mobility tools specifically designed to set benchmarks for network performance. These tools should alert, alarm, and report if the network performance is not meeting those thresholds. Proactive monitoring of network routers, switches, firewalls, servers, WiFi routers, PBXs, and carrier circuits helps ensure a great user quality of experience and helps identify problems before they become systemic failures.

* Technology Agnostic
* Lightweight
* Pre-assessment
* Call Analytics
* Network Analytics
* Manage Endpoints

Technology Agnostic

Many of the tools on the market are specific to a single manufacturer or technology. VXSuite is designed to be a vendor neutral-solution, reading network data from any device regardless of the brand, any PBX both legacy and VoIP, any hosted platform, any bandwidth provider, and any connected wireless device. Almost every business is a heterogenous soup of multiple technologies and platforms, and VXSuite thrives in the chaos.

For example, if your phone system is a hybrid of Cisco, Avaya, and Microsoft Lync, your servers are HP and Dell running Windows and Linux, your network gear is from Juniper and Brocade, your WiFi is Meru and Ruckus, your bandwidth is a combination of MPLS and cable Internet, and your users like Windows PCs and Macs, and your mobile devices are iPhone and Android, VXSuite can provide the network diagnostics and voice quality reporting on all of it in the same platform. No other competitor can match the VXSuite true vendor agnostic value proposition.


VXSuite is extremely lightweight from a network deployment and a cost perspective. Being lightweight allows a CIO, IT manager, or UC director to deploy VXSuite everywhere in his/her entire voice and data ecosystem. Other products require heavy infrastructure and are so cost prohibitive that those tools become a triage and diagnostics point solution, only fully used when there is a known problem.

VXSuite has been designed and priced to be an interconnected mesh of constant network diagnostics, performance tracking, and reporting. It gives near real-time feedback to proactively monitor the network status and the end-user quality of experience for a company’s entire voice and data network.


Because VXSuite is lightweight and nimble, it is ideally suited to help ask the question, “Is my network infrastructure ready for this new voice or video technology?”

VXSuite partners and customers use the tools to pre-assess the ecosystem first by sending test voice and video calls. They also monitor routers, switches, firewalls, servers, and PBXs for issues. Scoring the end-user expected quality of experience ensures success before a new technology is deployed.

VXSuite partners and customers who do pre-assessments find issues with their voice and data networks before they deploy. This avoids costly emergency network and bandwidth upgrades, ensuring a better user adoption and experience and protecting the project return-on-investment by eliminating expensive “on the fly” changes to the ecosystem.

Call Analytics + Network Analytics = The Real Story

VXSuite was created more than a decade ago as a call analytics solution and has evolved into a robust suite of tools. By combining the insights of the call analytics engine with actual network performance data, VXSuite partners and customers understand how call flow, call volume, and network performance are interconnected.

Other network performance tools do not bring this holistic approach and cannot paint the true picture of how the network performance is affecting end-users.

And what about mobile call records? VXSuite is the only tool on the market that combines network performance, phone system analytics, and mobile call records to tell the whole story of what is happening in your UC ecosystem.

Manage Endpoints

One of the real keys in understanding the user-experience is the ability to manage the UC system endpoint experience. With BYOD and the dizzying array of PC, tablet, and smartphone devices in most ecosystems, it is extremely difficult to diagnose and remediate end-user quality issues. VXSuite can send a URL to any device with a browser and test a user’s specific real-time voice quality and diagnose what is happening right now with any endpoint. It is the only network diagnostic and reporting tool that can reach from the network operations center, through the carrier/Internet, to the premise network equipment, to the end-user device; a complete end-to-end solution to ensure the best possible user experience.

There are a lot of network monitoring, call analytics, and mobility solutions on the market, but there isn’t any other tool that combines all of these silos into one easy-to-deploy and manage suite of products.

VXSuite is unique because it combines robust, but lightweight network monitoring, world-class call analytics, mobility and end-point diagnostics into a single diagnostic, testing, analytics, alerting, alarming, and reporting engine.

How sweet is that? VXSuite!

For more details and free quotes specific to YOUR needs simply click here and ask....easy as 1, 2, 3 - Network Monitoring And Analytics

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Saturday, October 15, 2016

Personalizing Your Business Cloud Is The Only Way To Go...Here's How {VIDEOS}

RapidScale is an industry leader in Cloud Computing Solutions. If your business is looking to upgrade or refresh hardware, get a data backup plan cut down on CapEx, or are looking to convert to BYOD, your solution is here.

For more details and to request a free quote simply ask here...easy as 1, 2, 3 - Business Cloud Services

About RapidScale

RapidScale provides cloud computing solutions to businesses of all sizes. Small businesses to Large Enterprises alike turn to RapidScale for their CloudOffice platform and cloud solutions. They tout amazing services including: CloudServer, CloudDesktop, CloudOffice, CloudMail, CloudRecovery, CloudApps, and more.

RapidScale Features

* Full BYOD Compatibility, any Device
* Tier 3 Class 1 Data Center
* Government-Grade Security
* Unlimited Bandwidth and Data Transfer
* 100% Uptime SLA Guarantee
* 24/7 Help Desk Support Year-Round

The most crucial need for a small business is the ability to stay in business. With RapidScale's Cloud solutions, you will experience the convenience of having the smallest amount of downtime in the business. When you're running smoothly, all you have to focus on is your customers.

Large enterprises can benefit tremendously from cloud computing as they struggle to keep costs down while remaining competitive and innovative. Helping multiple business units and remote offices stay productive and connected requires on-demand, scalable and repeatable IT resources.

Employees need direct and immediate access to computing, storage and applications, wherever they are. In the enterprise, multi-tenancy becomes a critical capability of the infrastructure, enabling the sharing of bandwidth and power.

For more details and to request a free quote simply ask here...easy as 1, 2, 3 - Business Cloud Services

Cloud Computing Services ...Enterprise-Level Technology, Compliance, and Storage * Cloud Desktop -

Users to access their files,data, and apps on any device, mobile or desktop from anywhere in the world.

* Cloud Mail -

Hosted Microsoft Exchange Solutions with 100% uptime.

* Cloud Server -

Get a flexible, standardized, and virtualized operating environment allowing applications to perform at their peak without downtime.

* Cloud Recovery -

Cost-effective high density and low density storage and Disaster Recovery as a Service.

* Cloud Office -

All-in-One solution combining IaaS, DRaaS, DaaS, and hosted microsoft exchange.

Why Move to the Cloud?

Moving your servers to the cloud allows you to benefit from strong SLA's allowing your IT to focus on revenue-generating activities instead of maintenance. Take a look below for more reasons to move to the cloud.

* 300%...the amount of growth in cloud workloads from 2012-2017
* 82%...of companies saved money by moving to the cloud
* 50%...of SMBs do not have a Disaster Recovery Plan
* 59%...of all new spending on cloud computing originates from North American companies
* 60%...of enterprises include cloud related spending as part of their IT budgets
* $180 Billion...end user spending on cloud services by 2015

For more details and to request a free quote simply ask here...easy as 1, 2, 3 - Business Cloud Services

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Wednesday, October 12, 2016

To Be A Player In The Global Economy...You Need The Best Possible Technology Solution That Covers All The Bases

Level 3 Communications is an international communications company headquartered in Broomfield, Colorado. The company operates one of the world's largest communications and Internet backbones over an IP-optimized network.

Level 3 Communications® is an international communications company, headquartered in Broomfield, CO. Level 3 is one of only six Tier 1 Internet providers in the world. Ranked as one of the most connected Internet Service Providers (ISPs), their expanding assets have solidified their position as one of the largest IP transit networks in North America and Europe

Level 3 believes in comprehensive solutions and collaboration. They deliver premier data, video and voice services — for open IP Tone capabilities to businesses and carriers. Their focus goes beyond the performance of your services to the quality of your experience. Level 3 won't design a customer solution without first understanding their challenges. The combination of world-class, scalable network with a suite of innovative services equips customers with end-to-end communications solutions they can rely on.

Level 3's primary focus is network stability and security. Level 3 also provides specialized services for businesses, such as VPN, metro ethernet, voice services, and Video Transport services. Level 3 provides the backhaul video services from stadiums and arenas throughout the US to network head-end service points for NBA, NHL, MLB, and NFL events.

Level 3 currently has connectivity to every long-distance tandem office in the United States, as well as to a large and growing number of end offices. Their customers have the ability to terminate calls anywhere in the world over the Level 3 Network.

Level 3 Products include ....

* Data T1
* Bonded T1
* Frac/Full DS3
* Frac/Full OC3/12/48
* Ethernet over Copper
* Ethernet over DS1/DS3
* Metro Fiber Ethernet
* Gigabit Ethernet
* Integrated (SIP Handoff)
* Integrated (PRI Handoff)
* Integrated (Analog Handoff)
* Local Voice
* Dedicated LD (In/Out)
* SIP (Local/LD Trunks)
* Voice over MPLS
* Point to Point
* Ethernet WAN
* Colocation
* Wireless Backup (Spring 3G)

To get a free quote for any of the services listed above simply ask here ...

Level 3 Communications Services

We are able to quote Level 3 products in real-time via our patented quoting mechanism known as GeoQuote. Our Ethernet quotes are accompanied by a Google map, displaying lit buildings and underground fiber routes for all available carriers, including Level 3.

Level 3 Communications Videos

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Saturday, October 08, 2016

You Can Make It Easier & Less Expensive For Your Organization To Communicate & Collaborate...Here's How

Momentum is a seasoned, partner driven telecommunications provider with a focus primarily on the indirect sales channel. With a decade of experience in the telecom industry, Momentum knows what makes the ultimate solution. Momentum’s advanced cloud-based technologies give your business what they need to deliver and maintain customer-facing excellence.

What You Should Know About Momentum

Momentum offers residential, small business, and enterprise Voice over IP services, broadband monitoring and provisioning and managed support services. They have a simple formula for satisfying their customers across the board. They call it The Momentum Difference. The mantra is built upon their confidence that they will meet and/or exceed their customers’ expectations in all areas of service and support, and if for any reason they are unable to do so, they stand by their Money Back Guarantee.

Here are a few reasons why you should work with Momentum:

* Measurable Voice Quality - This reporting instrument monitors inbound and outbound calls at numerous points throughout the call path. The detailed analytics gathered empower Momentum to quickly troubleshoot and alleviate call quality problems, continually improve service performance and vastly enhance the customer experience.

* Advanced Services - Momentum is a top-rated VoIP provider, offering many advanced features and services that employ the latest technologies. If you want digital PBX phone systems that require little to no equipment and enhance mobility, they have them. And if you want access to a customer portal that lets you adjust and maintain features without ever having to call a customer support representative, they have that too. Their hosted VoIP solutions are the answer to keeping up with the rapid pace of today’s communications.

* Superior Customer Support - The Customer Support team can now be reached via phone, email, online chat and even on social media platforms. No matter the medium, their number one goal with customer support is to maintain a quick response time.

* Value Pricing - Their competitive pricing model means you get reliable phone service and quality cloud solutions at a low cost. They are confident your business will be satisfied with their products, so confident they offer a 30-day money back guarantee. If you wish to discontinue service for any reason, simply call their Customer Support at 888.538.3960 anytime within your trial period to request a refund.

Momentum Products:

* Business VoIP
* SIP Trunking
* Hosted Contact Center
* Audio Conferencing
* Unified Communications
* Broadband Management
* E-Rate Program
* Virtual Fax
* Call Recording
* Video Conferencing
* Web Conferencing
* Call Reporting
* Microsoft Hosted Exchange

Today, your employees work everywhere — from home, on the road and in the office. The list of devices workers are using to do that work grows longer every day, and important calls need to be answered promptly. With budget cuts, many businesses find themselves managing their company's communications with fewer resources.

Unified communications changes everything, making it easier and less expensive for your company to communicate and collaborate. A phone rings on multiple devices at once. Video meetings and web conferencing presentations can take place anywhere there's an Internet connection.

Unified communications offers the flexibility, scalability and cost savings of the cloud. But to be truly successful, businesses need best-in-class VoIP providers. That's Momentum, today's most reliable cloud-based communications provider.

PBX telecom solutions are antiquated and can be a hassle to deal with. And that's not to even mention the cost, whether you're replacing or upgrading hardware or even just adding a new line. Momentum changes all that with their cloud-based hosted VoIP solutions.

Their Enterprise telecom solutions can work for teams anywhere from 10 members to 10,000. Switching from PBX to VoIP is quick and easy, plus there are many featured not offered by traditional solutions. Voicemail to email, directed call pickup, Find Me, and Selective Call Acceptance are all part of Momentum's Enterprise package.

For more information ... and to take advantage of everything Momentum offers your business .... simply request more information AND a FREE quote here:

Momentum Cloud & Business VoIP Solutions

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Wednesday, October 05, 2016

Amazing Video Explaining Big Data...Characteristics, Technologies, & Opportunities

Big Data is the next big thing in computing. This video explains Big Data characteristics, technologies and opportunities. For more information, see Explaining Computers

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Saturday, October 01, 2016

Bandwidth Speed Tests & Other Network Testing Tools

Many technical factors affect a person's or business's network performance. From the current workload, processing power and amount of memory on either end of the connection, to the protocols supported by the modem, to bottlenecks at intermediate devices or "hops," performance monitoring involves many variables. No one monitoring tool can fully capture all of these nuances.

So, the following.....although not a complete list by any means...are offered to help you find the right bandwidth testing tool to meet your specific needs. These cover such areas as speed test, line quality tests, packet loss, latency variability, bandwidth calculator, mobile speed, ping time, line monitoring, and much more.

TestMy.Net Accurate upload and download connection speed testing, with the ability to track your connection history. Though bandwidth testing is's primary service they also offer many other internet related tools, such as traceroute, ping, whois, DNS query. Tool box of bandwidth tools covering speed test, line quality tests, packet loss, latency variability, bandwidth calculator, mobile speed, ping time, line monitoring.

Iperf Iperf is a tool to measure maximum TCP bandwidth, allowing the tuning of various parameters and UDP characteristics. Iperf reports bandwidth, delay jitter, datagram loss.

CNET Bandwidth Meter speed test

NetWorx Networx is a simple, yet powerful tool that helps you objectively evaluate your bandwidth situation. You can use it to collect bandwidth usage data and measure the speed of your Internet or any other network connection. NetWorx can help you identify possible sources of network problems, ensure that you do not exceed the bandwidth limits specified by your ISP, or track down suspicious network activity characteristic of Trojan horses and hacker attacks.

Testing and Tools Network analysis software tools for LAN/WAN analysis, network bandwidth and device, Installation, analysis and monitoring of bandwidth path performance, and more.

ANL - CIS web100 based Network Diagnostic Tool (NDT) Located at Argonne National Laboratory, Argonne, Illinois U.S.A.; 1000 Mbps (Gigabit Ethernet) network connection. This java applet was developed to test the reliablity and operational status of your desktop computer and network connection. It does this by sending data between your computer and this remote NDT server. These tests will determine:

* The slowest link in the end-to-end path (Dial-up modem to 10 Gbps Ethernet/OC-192)
* The Ethernet duplex setting (full or half)
* If congestion is limiting end-to-end throughput
* It can also identify 2 serious error conditions:
- Duplex Mismatch
- Excessive packet loss due to faulty cables.]

List of Speed Tests

ESNet List Network Monitoring Tools reported to be in use at 11 ESnet sites in a survey made by the ESnet Network Monitoring Task Force (NMTF) and completed in October 1995. Try these popular traceroute, ip tracer, bandwidth speed test, email tracer, find ip address, cpu speed test, and IP lookup utilities.

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Wednesday, September 28, 2016

Definitions & Background Of Telecom & Internet Service Terms...A Comprehensive List

Below is a fairly comprehensive a list of Telecom and Internet Service Terms with definitions and/or background info for each. Hopefully you'll gain the necessary understanding you need for whatever your application.


10 Mbps baseband Ethernet specification using 50 ohm thin coaxial cable. Also known as Thin Ethernet.


100 Mbps baseband Fast Ethernet specification using two strands of multimode fibre-optic cable per link. To guarantee proper signal timing, a 100BaseFX link cannot exceed 1312 feet (400 meters) in length.


10 Mbps baseband Ethernet specification using two pairs of twisted-pair cabling.


100 Mbps baseband Fast Ethernet specification using UTP wiring. Like the 10BaseT technology on which it is based, 100BaseT sends link pulses over the network segment when no traffic is present. However, these link pulses contain more information than those used in 10BaseT.



Add/Drop Multiplexer. A device which inserts lower rate channel traffic [add] or removes the traffic [drop] from a higher rate aggregate channel in a synchronous transmission network (SDH or SONET). Typically adds or drops traffic at STM-1 or higher from a STM-64 aggregate signal.


Asymmetric Digital Subscriber Loop. A family of technologies used to deliver high-rate digital data over the existing copper local loop. One-way rates of up to 6 Mbps downstream (from the central office to the subscriber) and up to 640 kbps upstream have been achieved, although the technology is still evolving and higher data rates are expected in the future.

ADSL is expected to grow to become the main connection to the Net for the home and small business user due to the relatively low cost of the technology.


American National Standards Institute.

Application Layer

Seventh (top) layer in the OSI seven layer model. Layer Contains functions for particular applications services such as file transfer.


American Standard Code for Information Interchange. Method of encoding characters digitally.


Applications Service Provider. An organization which provides applications (word processing, accounting packages, e-business, etc) remotely over a network.


Asynchronous Transfer Mode. ATM is a connection-oriented packet switching technique where all cells follow the same path through the network. Cells are made up of 48 bytes of data plus a 5 byte header (53 bytes total). See for more details.


The percentage of time for which a circuit or system is
available for use. Carrier class is typically 99.999% - about five minutes downtime per year.



The high-speed - usually long-haul - central portions of a telecommunications network.


Describes the width of the pipe into the customer. ’Bandwidth on demand’ refers to the ability to increase the bandwidth as needed.


Baud - Unit of signaling speed in a communications system. Not to be confused with bps. One baud means one signal element transmitted per second.

A signal element may contain zero, one or more than one bit of information,depending on the method of modulation.


Border Gateway Protocol version 4. The major exterior gateway protocol used in the internet. Specified in RFC 1772.


BInary digiT. A 1 or a 0. The basic element of digital communication.


A specification for local area wireless communication. Bluetooth allows devices to discover each other and communicate without human intervention. See for more details.


Bit(s) per second. Also b/s. Transmission capacity of a channel or system.


Basic Rate Interface ISDN connection providing 2B+D, where B is a 64 kbps Bearer and D is a 16 kbps data channel.


Device that connects two or more networks together and forwards packets between them. The networks may use dissimilar protocols. A bridge operates at the data link layer (layer two) as opposed to a router which operates at layer three.


High-speed or high-capacity channel or system


8 bits of information.


Carrier Class

A statement of system or network availability. Carrier class is typically 99.999% - about five minutes of downtime per year.


Committed Information Rate. A specified amount of guaranteed bandwidth (measured in bits per second), usually on a Frame Relay service. Typically, when purchasing a Frame Relay service, a company can specify the CIR level they wish. The Frame Relay network vendor guarantees that frames not exceeding this level will be delivered. It's possible that additional traffic may also be delivered, but it's not guaranteed. Some Frame Relay vendors offer inexpensive services with a CIR equal to zero. This essentially means that the network will deliver as many frames as it can, but it doesn't guarantee any bandwidth level.


Customer Premises Equipment. This is the equipment at the customer site which terminates the connection into the network and connects to the LAN for private networks, Internet connectivity and voice services.


Dark Fiber

A fiber-optic strand with no optical transmission equipment. Customers add their own equipment and build their own network, retaining complete control over all aspects of it.


The basic unit of information passed across the Internet. It is a self-contained packet containing source and destination addresses as well as data. See also frame and packet.

Data Link Layer

Second layer in the OSI seven layer model. Layer Transmits packets from node to node.


deciBel. A logarithmic unit which defines the ratio between two powers P1 and P2. Ratio in dB = 10 log10 (P1/P2). The original unit was the Bel, named after Alexander Graham Bell, but is inconveniently large.

Used in power budgets to describe the optical loss over a particular link and therefore the optical power needed over the link in order to get a signal to the other end.

Used in fiber specifications to describe the loss per meter in the fibre, where the lower the loss the better.


Direct Broadcast Satellite - where the end-user receives the broadcast signal direct from the satellite. As opposed to a satellite feed to a cable TV head end, for subsequent distribution to end-users via the cable network.


Data Communication Network. Used to convey Network Management commands and reports around a communications network infrastructure.


Dynamic Host Configuration Protocol. A method of assigning an IP address dynamically to a device each time it connects to a network. DHCP simplifies network administration and means that normal PC's on a network do not need a fixed IP address.


Normally refers to chromatic Dispersion. Chromatic Dispersion is the variation of propagation velocity - speed of travel of the light - in an optical fiber with frequency - and with wavelength - causing the pulses of light to be degraded and merge into each other as the light travels down the fibre. See also PMD. Different types of fiber have different Dispersion characteristics. Management of Dispersion is key to network design at the fiber level.


Demilitarized Zone. Part of the network to which access is controlled by a Firewall.


Domain Name System. A distributed database which provides the mapping/translation between the domain name and the individual IP address allocated to that host.

Domain Name

The domain name is the unique name that identifies an organization on the Internet. The Fully Qualified Domain Name (FQDN) includes the hostname and is easier to use than the numerical IP addresses which are used to route traffic to the correct destination. This means that you only need to remember the name of the web site rather than its IP address.

A given server may have or support more than one domain name, but a given FQDN points to only one host.

com Commercial
edu Educational
gov Government (US unless specified)
int International
mil Military (US unless specified)
net Network
org Non-profit organization

Subsequently the system was extended to allow an optional final two-letter country group. Examples are given below.

au Australia it Italy
br Brazil jp Japan
ca Canada mx Mexico
de Germany nl Netherlands
es Spain no Norway
fi Finland se Sweden
gr Greece tr Turkey
hu Hungary uk United Kingdom
in India us United States

DS-0, DS-1

Digital Service.


Dispersion Shifted fiber (G.653). fiber manufactured to achieve zero chromatic dispersion at 1550 nm - the wavelength of lowest loss.


Dense Wavelength Division Multiplexing. Multiplexing of signals by transmitting them on typically eight or more different wavelengths on the same fibre. The ’dense’ prefix usually signifies systems where the spacing between wavelengths is smaller than the first generation WDM systems.



Describes the first level in the European digital hierarchy and is 30 channels of 64 kbps, plus two channels signaling and framing, to give an overall rate of 2.048 Mbps.


Erbium Doped fiber Amplifier. Optical fibres doped with the rare earth element erbium, which can amplify light in the wavelength region from 1530nm to 1625nm when pumped by an external light source. EDFAs allow an optical pulse to travel long distances before electrical regeneration is required.


A LAN access method defined in IEEE 802.3. It is a shared medium approach originally developed at Xerox Palo Alto Research Center using ideas from the University of Hawaii Aloha packet radio network. Available at 10 Mbps (10BaseT), 100 Mbps (100BaseT) and now 1 Gbps (Gigabit Ethernet).

Ethernet functions at layers one and two of the OSI model.

Also known as Carrier Sense Multiple Access with Collision Detection (CSMA/CD). Ethernet is the most common LAN mechanism within an organization See also Fast Ethernet.


European Telecommunications Standards Institute. Located at Sophia-Antipolis near Nice, France. Defines technical standards and interfaces in Europe. See also ANSI and ITU.


Fast Ethernet

A 100 Mbps version of 10 Mbps Ethernet.


Forward Error Correction. Technique for detecting and correcting errors (from imperfect transmission) by adding a small number of extra bits. FEC allows optical transmission over longer distances by correcting errors that can happen as the signal-to-noise ratio decreases with distance. See also Raman Amplification.

Fibre-optic Cable

Network cabling that employs one or more Optical Fibres.


Device placed between an organization’s private network and the Internet to authenticate incoming users. A Firewall is normally a specially configured computer which is set up to only allow specific incoming traffic and users onto the network.


1. A block of data in a specified format.
2. A rack housing telecommunications equipment.

Frame Relay

High-speed packet switching technique used to interconnect LANs. Capable of any payload up to 4096 bytes per packet. Defined in ITU-T I.122. Typically used to build VPN's, particularly where guarantees of bandwidth are required.


Four Wave Mixing. Describes the generation of unwanted sidebands when two or more high-power optical signals exist in the same non-ideal medium.

FWM is one of the elements that need to be taken into account when designing optical networks, and must be minimized if interference is to be avoided.


File Transfer Protocol. Operates at layers five, six and seven of the OSI model and allows log-on to a remote host, directory listing and file transfer.



109 bits.


The router which provides the connection between the LAN and the WAN.


Global Positioning System. Allows a GPS device to determine its location to better than 20m anywhere on, or above, the Earth by interpreting the signals from up to five orbiting satellites.


The process of combining partially filled trunks into a smaller number of fully filled trunks.


Global System for Mobile communications. Used by second generation mobile phones to connect to the mobile networks.

ITU-T recommendation



HyperText Markup Language. Simple hypertext document formatting language that uses tags to indicate how a given part of a document should be interpreted by a viewing application, such as a Web browser.


HyperText Transfer Protocol. Part of the TCP/IP suite. The underlying protocol of WORLd Wide Web pages, used to communicate between the user’s browser and the Web server.


Central connecting point for star-connected circuits. Active hubs contain regeneration facilities.



Internet Architecture Board. Board of internet work researchers who discuss issues pertinent to Internet architecture. Responsible for appointing a variety of Internet-related groups.


Internet Engineering Task Force. Task force consisting of over 80 working groups responsible for developing Internet standards (produced as RFC's). The IETF operates under the auspices of ISOC.


In-Line Amplifier.


The interconnection of computers across the world that evolved from the ARPAnet (Advanced Research Projects Agency).

The Internet is made up of many networks each run by a different company and interconnected at peering points. The common use of IP and Internet standards allows users connected to one network to communicate with users on another network.


Internet Protocol. Defines the unit of information passed between systems providing a basic packet delivery service within the TCP/IP. IP is a standard that describes how packets of data are transported across the Internet and recognized as incoming messages.

IP addresses/ addressing (IPv4)

The unique 32 bit address for a specific TCP/IP host in the Internet.


IPSec provides security for transmission of sensitive information over unprotected networks such as the Internet. IPSec acts at the network layer, protecting and authenticating IP packets between participating IPSec devices.


Latest version of IP ( IPv6 uses 128 bit address space compared with the 32 bit IPv4 address.


Indefeasible Right of Use. The provision of the Right of Use for a long period of time, usually 15+ years, of a bandwidth service - dark fibre, wavelengths or SDH - for an up front fee.


Integrated Services Digital Network. See also PRI.


International Standards Organization


Internet Society. International non-profit organization founded in 1992 to coordinate the evolution and use of the Internet. In addition, ISOC delegates authority to other groups related to the Internet, such as the IAB.


Internet Service Provider. Connects the end-user to the Internet.


International Telecommunications Union



Variation in timing, or time of arrival, of received signals; an unwanted lack of perfection which can lead to bit areas.



One thousand bits (103).



Local Area Network. Used within a building to link computers and other devices, such as printers. Typically uses Ethernet.


Time taken to deliver a packet from the source to the receiver. Includes propagation delay (the time taken for the electrical or optical signals to travel the distance between the two points) and processing delay. Due to the distance to a satellite and back (over 34,000km each way), the latency when communicating via a satellite connection is at least 270 milliseconds, making interactive services difficult, compared to a delay of about 10 milliseconds across Europe via fibre.

Local Loop

Originally, the pair of wires (loop) between the subscriber (to a telephone system) and the local telephone exchange (switch or office). Now used as a generic term to describe the connection between the last switch/routing point and the subscriber, no matter what technology is used to deliver the service, nor what service (voice, data etc.) is delivered.



Metropolitan Area Network.


One million bits (106 bits).


Mode Field Diameter of an optical fibre. The diameter at which the electric and magnetic field strengths are reduced to 1/e of their maximum values (for a Gaussian distribution in a single mode fibre, and where e is the base of natural logarithms, 2.71828...). This is the practical replacement for core diameter in single-mode fibre.


Management Information Base. Database of Network Management information that is used and maintained by a Network Management protocol such as SNMP or CMIP. The value of a MIB object can be changed or retrieved using SNMP or CMIP commands, usually through a GUI Network Management system. MIB objects are organized in a tree structure that includes public (standard) and private (proprietary) branches.


MOdulator/DEModulator. Device for converting data signals to/from forms suitable for transmission over an analogue voice channel.


MultiProtocol Label Switching. A short fixed-length label is generated that acts as a shorthand representation of an IP packet's header. Subsequent routing decisions (made by Label Switched routers) are made based on the MPLS label and not the original IP address. This new technology allows core network routers to operate at higher speeds without needing to examine each packet in detail, and allows more complex services to be developed, allowing discrimination on a QoS basis.


Multiplex Section


Multiplex Section Shared Protection Ring


Mean Time Between Failures. A key metric for the quality of equipment and a determining factor in the overall SLA that can be achieved.


Mean Time To Repair. The usual time taken to fix a problem that occurs on the network. Targets are normally set within an SLA and depend on the priority of the fault.



Network Address Translation. Used by a Firewall or Gateway to hide LAN IP addressing from devices on the WAN.


Non Dispersion Shifted fiber (G.652)

Network Layer

Third layer in the OSI seven layer model. Determines routes based on network address.

Network Management

The processes of managing, monitoring, and controlling a communications network. Modern Network Management systems also include the ability to re-configure network elements remotely.


Network Operation Center


nanometer. 10-9 meter


Non-Zero Dispersion Shifted fiber (G.655). Optical fiber which has been optimized for DWDM operation by having a small but finite amount of dispersion present at 1550nm.



Group of 8 data bits.


Optical Carrier - x.


Optical Distribution Frame.

This is the point where the optical fiber within the backbone network terminates and the customer's equipment of fiber connects, providing the demarcation point between i-21 and the customer.

Optical Fiber

A method of guiding light over long distances with very little reduction on strength (attenuation or loss). A central core of high-refractive index material - usually very pure glass - is covered with a cladding of lower refractive index material. Modern fibres have loss in the order of 0.25 dB/km, so 1 km of fiber has less loss than a pair of ordinary spectacles or reading glasses.


From Optoelectronics. The combination of optics and electronics.


Optical Return Loss. Ratio of power reflected (from a connector or other discontinuity) to incident power. Usually expressed in dB.


Open Systems Interconnection. An ISO standard defining a communications model with seven layers. The layers are: Layer 1 Physical layer - electrical or optical signals Layer 2 Data Link layer - transmits packets from node to node Layer 3 Network layer - determines routes based on network address Layer 4 Transport layer - manages end-to-end delivery, including flow control and error recovery Layer 5 Session layer - initiates and manages communications session Layer 6 Presentation layer - performs any necessary character code conversion to provide transparent communications Layer 7 Application layer - contains functions for particular applications services such as file transfer and file access.

More than one layer may be combined into one module or process.



A block of data. The terms packet, frame, and datagram are often used interchangeably.


Internet interconnection as equals (peers) and thus no billing between the parties. This is the normal method of interconnection between the sub-networks which make up the Internet. Contrasts with supplier/ customer interconnection, e.g. ISP and end customer.


1015 bits.

Physical Layer

First layer in the OSI seven layer model. The electrical or optical signals physically transported across the network.


Almost synchronous because bits are stuffed into the frames as padding and the call’s location varies slightly - jitters - from frame to frame.


Polarisation Mode Dispersion. Dispersion caused by different material properties for different planes of polarisation (direction of the electric field) in an optical fibre.


Point of Presence (or Access Node). A site where customers can connect into the backbone network.


Plain Old Telephone Service

Power Budget

The optical budget in dB over a specific network link. Usually quoted as an ’end-of-life’ figure which takes into account some margin for repairs and expected very small deterioration in the quality of the fiber over time.

Presentation Layer

Sixth layer in the OSI seven layer model. Performs any necessary character code conversion to provide transparent communications.


Primary Rate Interface. ISDN connection at E1 (30B + D at 2.048 Mbps) or T1 (23B + D at 1.544 Mbps) speed, where B is a 64 kbps Bearer and D is a 64 kbps data channel.



Quality of Service. A definition of the service provided to a customer.


Raman Amplification

A technique for amplifying optical signals in which high-power laser light is sent in the direction opposite that traveled by the data signals, transforming part of the transmission fiber into an amplifier of the signals passing through it. Raman Amplification is named after the scientist who discovered the phenomenon in the scattering of light, called the Raman Effect, in 1928. Typically used to extend the distance that optical signals can be transmitted. See also FEC.


Remote Dial-In User Service. Database for authenticating modem and ISDN connections and for tracking connection time.


Request For Comments. Document series used as the primary means for communicating information about the Internet. Some RFC's are designated by the IAB as Internet standards. Most RFC's document protocol specifications such as Telnet and FTP but some are humorous or historical. RFC's are available online from


Réseaux IP Européens. Group formed to coordinate IP based networks in Europe. This is the organization within Europe that allocates IP addresses to ISP's who in turn allocate them to customers.


Device connecting two or more networks together which forwards packets between them. Routers read the network address and use routing tables to find the best route between the networks. The routing tables can be created automatically by the system. Routers can also implement load balancing and generate statistics. A router operates at the network layer (layer three) as opposed to a bridge which operates at layer two.



Type of optical connector. Type SC, Super Physical Contact. The type SC connector was originally developed by NTT of Japan. The suffixes /PC, /SPC, /APC are terms which describe connector end-faces and also relate to the ORL designation.

PC means Physical Contact, a description of the contacting spherical end-face. PC has come to mean an ORL greater than 35db. SPC means Super PC, which means a PC connector with ORL >45db.

APC means Angled PC (the end face is polished at an angle, usually 8°) which improves ORL to >65db.


Synchronous Digital Hierarchy.

Session Layer

Fifth layer in the OSI seven layer model. Initiates and manages communications session.


Standard Generalized Markup Language. Describes the relationship between a document's contents and its structure in an open (not vendor-specific) format. SGML is defined in "ISO 8879:1986 information processing - text and office systems - Standard Generalized Markup Language (SGML)."


Le Système International (d’Unités). The International system (metric) of units of measure.


Switched Multimegabit Data Service


Simple Mail Transfer Protocol. Part of the TCP/IP suite. This is the protocol used for transporting email over the Internet, between email servers (which hold and store email) and clients (which allow users to read the email).


Simple Network Management Protocol. An application layer protocol that facilitates the exchange of management information between network devices. Part of the TCP/IP suite.


Synchronous Optical Network.


Term used to describe unsolicited email or newsgroup posts, often in the form of commercial announcements. The act of sending a Spam is known as Spamming.


1. A method of reducing network traffic by simulating local responses to 'keep alive' routine queries to distant devices. Typically used to conserve WAN bandwidth or to avoid unnecessary call set-up and resulting phone call charges.

2. A method of gaining unauthorized access to a system (hacking) by simulating the identity of a genuine user or of a trusted entity.


Secure SHell. Protocol or program for secure logon to a remote host over an insecure network.


Secure Socket Layer. Encryption technology for the Web used to provide secure transactions such as the transmission of credit card numbers for e-commerce.


Type of optical connector. The ’straight tip’ connector developed by AT&T, it features a physically contacting non-rotating 2.5mm ferrule design and bayonet connector-to-adapter mating.

STM-1, STM-x

Synchronous Transport Module - 1, x.


In a telecom's system synchronous means ’bits from one telephone call are always in the same location inside a digital transmission frame’.



Transmission Control Protocol/Internet Protocol


1012 bits.

Traffic Engineering

The process of determining the amount of network capacity (circuits, bandwidth) required to handle a specified amount of traffic without exceeding a specified number of lost calls or dropped packets.

Transport Layer

Fourth layer in the OSI seven layer model. Manages end-to-end delivery, including flow control and error recovery.

T-1, T-x

A T-1 system transports a DS-1 signal at 1.544 Mbps which comprises 24 DS-0 channels multiplexed together.


A multi-channel communication link such as an E-1 or T-1.



Universal Mobile Telephone Service. Third generation cellular phone technology.


Uniform Resource Locator. Formerly Universal Resource Locator. A form of host address used on the Internet - e.g. is the URL for the T1 Shopper web site


Unshielded Twisted Pair. Cabling with typically four twisted pairs (eight wires), used for cabling within a building. Typically used for 10BaseT cabling.


Virtual Private Network

Virtual Private Network. A network provided to the customer which is invisible to any other users of the backbone network.

This provides security to the customer (if the network cannot be seen it cannot be interfered with) and allows Quality of Service specific to the customer to be provided. VPN's allow the customer’s view of the network to be greatly simplified and tailored to specific requirements.


Voice over IP. The ability to carry Packetised voice over an IP-based Internet with POTS-like functionality, reliability and voice quality.



Wide Area Network. As distinct from Local Area Network. A WAN connects multiple LANs together. Typically an ISP or service provider provides the WAN into which a company will connect their LANs from each site.


Wireless Application Protocol. Delivers information and services to This is essentially a minimal form of the Web for mobile phones.


Wavelength Division Multiplexing. Generic term for the technique of simultaneously transmitting more than one wavelength of light down an optical fibre. Also see DWDM



eXtensible Markup Language. Text markup language designed to enable the use of SGML on the World-Wide Web. XML allows customized markup languages to be defined.

ITU-T recommendations s for data communications.



Cable Design

Fibre types SM - fiber in accordance with ITU-T G.652, G.653, G.654 or G.655

Number of fibres 96

Strength member ... 3.0 mm fiber reinforced polymer rod

Stranding and coding ... 6 loose tubes are stranded around the strength member. Each of the tubes contain up to 16 fibres

Filling ... Thixotropic jelly

Wrapping ... Double layer of polyester tape

Sheath Inner ... 1.0 mm polyethylene, 2.5 ± 0.5% carbon black

Sheath Middle ... 1.5 mm lead

Sheath Outer ... 1.8 mm polyethylene, 2.5 ± 0.5% carbon black

Armouring ... Bedding, polypropylene yarn, all bedded in bitumen. Steel wire, bedded and floated in bitumen. Double layer of polypropylene yarn, bedded in bitumen

ITU-T Recommendations

G series recommendation - Transmission systems and media, digital systems and networks

G.652 ... Characteristics of a single-mode optical fiber cable

G.653 ... Characteristics of a dispersion-shifted single-mode optical fiber cable

G.654 ... Characteristics of a cut-off shifted single- mode optical fiber cable

G.655 ... Characteristics of a non-zero dispersion shifted single-mode optical fiber cable

G.692 ... Optical interfaces for multichannel systems with optical amplifiers

G.703 ... Physical/electrical characteristics of hierarchical digital interfaces (includes Physical Interfaces for 2.048 Mbps E-1)

G.704 ... Synchronous frame structures used at primary and secondary hierarchical levels. (Includes Framing Specifications for 2.048 Mbps E-1)

H series recommendation - Audiovisual and multimedia systems

H.261 ... Video codec for audiovisual services at p x 64 kbit/s

H.263 ... Video coding for low bit rate communication

H.320 ... Video/audio conferencing over switched digital telephone networks

H.322 ... Video/audio/data conferencing over QoS packet switched networks

H.323 ... Video/audio/data conferencing over non QoS packet switched networks

H.324 ... Video/audio conferencing over POTS

V series recommendation - Data communication over the telephone network

V.34 ... A modem operating up to 33 600 bit/s on the switched telephone network

V.90 ... Digital modem and analogue modem pair for use on the Public Switched Telephone Network (PSTN) at data signaling rates of up to 56 000 bit/s downstream and up to 33 600 bit/s upstream

X series recommendation - Data networks and open system communication

X.21 ... Interface between Data Terminal Equipment and Data Circuit-terminating Equipment for synchronous operation on public data networks

X.21 ... bis Use on public data networks of Data Terminal Equipment (DTE) which is designed for interfacing to synchronous V-Series modems

X.25 ... Packet Switched Public Data Networks (PSPDN)

X.75 ... Packet switched signaling system between public networks providing data transmission services

X.400 ... Message Handling System (Electronic Mail)

X.500 ... Distributed electronic directories (Directory Services)

European and North American Digital Hierarchies Standard andwidth

DS-0 ... 64 Kb/s

DS-1, T-1 ... 1.544 Mb/s

DS-3, T-3 ... 44.736 Mb/s = 28 * T-1

E-1 ... 2.048 Mb/s = 30 voice channels

E-2 ... 8.448 Mb/s = 4 * E-1

E-3 ... 34.368 Mb/s = 16 * E-1

STM-1, OC-3 ... 155.52 Mb/s

STM-4, OC-12 ... 622.08 Mb/s

STM-16, OC-48 ... 2.5 Gb/s

STM-64, OC-192 ... 10 Gb/s

OC-768 ... 40 Gb/s

European/SDH standards - E-1/2/3 and STM 1/4/16/64

US/SONET standards - DS-0/1/3, T-1/3 and OC-3/12/48/192/768

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Saturday, September 24, 2016

How Do You Improve WAN Application Performance?

Let's say you are a CIO of a company with established WAN infrastructure and are getting complaints from the users .....that the applications are sluggish. Will you contact the network vendor (e.g. Cisco, Juniper), invest in WAN accelerators (e.g. Packeteer, Riverbed), or hire a consulting firm to investigate? What will you do to resolve the situation?

To start....take a step back and take a deep breath. You're jumping the gun suggesting the WAN is responsible. More information is needed.

The moral of the story....get data first.

Find out what is the performance of specific actions when the client is running in the same building as the application server.

Repeat that for a client in various other locations and compare the results.

This may point to specific WAN links to check. In other words what are the bandwidths and response times across different segments. [Are some locations longer than others, does distance seem to play a part, is there one specific congestion point.]

It may also point out the need to analyze the client traffic flow. Does the application require 100+ round trips between the client and server (over the WAN) for even the simplest of actions? Something like this can only be solved by changing the application. (Don't care who the providers are. You can't do much about the speed of light around the globe that many times.)

So part of the answer is......asking any specific vendor to "fix" it before you know what "it" is will waste your time.

The short answer is.....get data, analyze it, then fix.

Performance problems can be attributable to the network, the servers, the database(s) and applications themselves, so its important to step back and look at the complete infrastructure including the applications and all their components before assuming the WAN is the culprit.

Ask yourself......

- What is the current “end-user experience” for business applications in terms of performance and availability?

- What is the current response time contribution of client, network and server tiers?

- What are the current resource utilization levels on the critical servers that support the business?

- What is the current utilization of network resources (i.e., WAN links) and which applications are using the most bandwidth?

- Which servers, workstations and business locations represent the “top talkers” on the network?

If you believe that you already have these questions answered.....and your primary suspect is still WAN need to ask whether you have sufficient bandwidth for the application traffic traversing the WAN and/or whether the problem applications are suitable for WAN deployment in the first place. (A chatty 2-tier database app is not going to scale well across the WAN no matter how much h/w you throw at it).

A network monitoring tool that can help deliver a comprehensive network asessment over a period of time, be it peak volume traffic a 24hr work day or busy business period, can help you understand the worst offenders. Once you know who they are you can do two things .....

- look at the network readiness for the application(s)

- look at the applications themselves to determine whether they are optimized for your environment.

If the issue is just bandwidth, the question becomes how much more do I need? A network profiling tool with predictive capabilities can help you assess the impact of network changes on application performance and whether more bandwidth or reduced latency will solve the problem.

If latency is an issue you may seriously have to look at the problematic applications in question to see whether they are suitable for WAN deployment. The same profiling capability from above can help you determine the effects of less round-trips between client and server(s) allowing you to determine the cost/benefits between changing the application or the infrastructure.

Dont just thow accelerators at it however without first knowing what the problem is. They may be a waste of money for certain applications and not solve the problem.

This is a typical issue for most organizations at some point in time and I would follow the steps below to resolve it.

First, define and quantify the problem. Poor WAN application performance can be the results of many things; lack of bandwidth, failing network gear, telecom vendor issues, poor application design, unanticipated network demand. The symptoms of the problems need to be documented. Does it happen at a particular time of the day or is it constant? Does it occur when a certain application is running? Which users are effect? What nodes on the WAN are effected? Is it a localized issue or does it seem to effect several locations? Have there been a changes made to the WAN recently (new hardware, new applications, new telecom vendors, etc).

To be able to define the issue you have to start collecting good information to help in the process. Places to start collecting information would include:

- Help desk. Great source for defining symptoms of the issue.

- Network Gear. Routers, Switches, CSU/DSU logs can be reviewed for problem identification.

- Telecom vendors. Especially for shared networks (frame relay, atm, etc) they will be able to provide statistics on burst rates and usage.

- User Interviews. Some users don’t log all their problems

Through these sources you should be able to characterize the problem. And the nature of the problem will dictate the solution. Some problems and solutions would include....

- Poorly Designed WAN Application. Possible solutions are; re-work the application, move servers in network topology, increase WAN bandwidth or use terminal server software (i.e. Citrix). The band aid and no brainer approach is to use Citrix and take the WAN out of the equation.

- Poor Telecom Vendor support. Possible solutions are changing out Telecom vendors or have them re-engineer the links. For example, move from Frame Relay to Point-to-Point topology. But be careful. Most of the time the last mile is usually the same physical medium which may be the problem. Meaning changing topology would not help.

- Limited Bandwidth. The possible solution is increasing bandwidth. Sometimes natural organizational growth and uses of the WAN account for the poor WAN performance and you have to buy more bandwidth. Or, once again, you can limit this growth by falling back to using Citrix or maybe relocating servers.

- Failing network gear. The possible solution would primarily be either replacing components or the whole piece of equipment. This is the one situation you might want to consult with an outside expert depending on the level of skill you have internally.

- Odd situations. There are always the unusual situations. For example; I have seen WANs slow down when people start to email around MPEGs. This is more of a policy issue.

The bottom line is sometimes you may have to bring a consultant in. But in many situations, by using common sense, you can determine the cause and solution to the problem internally.

Should analysis show that increased bandwidth is can obtain no cost assistance in finding the right bandwidth solution for your specific application at

DS3 Bandwidth

Their no cost support covers T1, DS3, OC3, OC12, OC48, OC192, MPLS, Fast Ethernet, and Gigabit Ethernet in all possible configurations....fractional, full, bonded, integrated, point-to-point, private, etc.


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Wednesday, September 21, 2016

The Perfect Storm Is Descending On Healthcare IT....Now What?

Healthcare IT is undergoing a massive shift in structure and compliance standards. Hospitals and clinics that have already implemented electronic medical record or electronic health record (EMR/EHR) systems are now contending with new HIPAA logging requirements under the HITECH Act. Healthcare organizations that are still in the planning or implementation stages for EMR/EHR systems are now juggling that implementation with new compliance requirements and Meaningful Use guidelines.

A breach of Protected Health Information can result in serious financialconsequences, loss of patient trust, and burdensome remediation efforts for your organization. Yet the regulatory and compliance requirements for the healthcare industry continue to expand rapidly and it can be difficult for even the best IT teams to keep up with the latest requirements and solutions for meeting those mandates.

MegaPath Managed Security Services for Healthcare are designed to assist healthcare delivery organizations in meeting HIPAA standards, including those imposed under HITECH. If your organization also requires compliance with the Payment Card Industry Data Security Standard (PCI DSS) and the Health Information Trust Alliance (HITRUST) Common Security Framework (CSF), MegaPath Managed Security Services deliver essential capabilities for meeting those standards.

Whether based in the MegaPath cloud or in your premises, our Managed Security Services provide a comprehensive, multilayered approach to network security that helps protect your systems and patient data while maintaining security compliance. Our Security-as-a-Service (SaaS) offerings work together as a security best practice to reduce the risks associated with blended network attacks, as well as to coordinate security alerting, logging, reporting, compliance, and response activity.

Security Services to Address HIPAA Technical Safeguards

The MegaPath Security Services incorporate comprehensive Unified Threat Management (UTM) services that address many of the technical safeguards defined in the HIPAA rules. MegaPath UTM services include Advanced Firewall, Intrusion Prevention, Antivirus, Web Filtering, Anti-spam, Web Application Control, and Data Leak Prevention. All MegaPath UTM services can be fully implemented in the cloud, on your premises, or in a hybrid configuration to provide defense-in-depth security.

Security and Process Monitoring Based on Best Practices

Healthcare organizations need to rigorously monitor the security of their networks and host systems from a regulatory perspective, and from the perspective of security best practices. Your team also needs to continuously identify and assess new IT threats and vulnerabilities to stay ahead of security risks.

MegaPath offers several managed solutions to support these efforts including Managed Logging with real-time log review, File Integrity Monitoring for servers and critical endpoints, and Vulnerability Scanning Services to evaluate the effectiveness of your existing security controls.

Additionally, MegaPath offers a portal-based Security Information Management platform that allows you to track remediation activities, correlate and report on suspicious activities, and produce audit reports to demonstrate due diligence for running an effective information security program.

A Cost-Effective Solution for EMR Transition

Conversion to EMR/EHR systems means that many healthcare organizations do not have the expertise or resources to manage the new security concerns that go along with digitized records. And after making the associated large capital expenditure necessary to modernize IT systems and networks, it is important to control ongoing costs.

MegaPath Managed Security Services help to address these security and cost concerns. Security for the EMR/EHR systems and network connections is managed around-the-clock by MegaPath’s network experts. And with a comprehensive, outsourced solution, you can easily plan for ongoing network security costs.

The MegaPath Suite of Managed Security Services Includes:

- Managed Firewall

Features deep packet inspection with up to 500 firewall policies that are configurable via our secure Web portal. This service also includes periodic and on-demand reporting.

- Intrusion Prevention

Detects multi-layered and blended attacks for both known and unknown threats. Powerful anomaly detection functions identify and stop zero-day threats. The MegaPath intrusion prevention solution supports all network types, including wireless with rogue access point detection.

- Anti-Malware/Anti-Virus

Comprehensive, real time, and network-based anti-virus, anti-malware, and anti-crimeware detection, with both signature-based and rules-based blocking of known and zero-day attacks.

- Web Filtering

Manage employee Internet access with White list/Black list and policy-based content filtering to reduce bandwidth consumption and enforce Internet use policies in real-time.

- Anti-Spam

Automatically detects spam email and optionally tags or deletes it based on configurable policy rules before the messages can consume valuable bandwidth or email storage.

- Application Control

Provides granular, precise control of specific applications such as, instant messaging, chat, voice, or video on social media sites such as Facebook or MySpace.

- Data Leak Prevention

In real-time, detects and prevents sensitive data from being transferred outside of the organization, including data such as credit card numbers or patient information.

- Managed Logging

Provides cloud-based log collection, as well as automated daily log review, correlation, alerting, reporting, and archiving. Real-time portal tools for log management enhance your security operations and compliance.

- Vulnerability Scanning

A self-service, on-demand vulnerability scanning portal identifies and remediates security vulnerabilities in real time. MegaPath also offers certified quarterly scans for PCI compliance.

- Security Information Management

Offers the portal-based workflow management and tracking necessary to demonstrate due diligence in meeting requirements for organizational security policies and compliance reporting.

- File Integrity Monitoring

Enables real-time monitoring of critical system or configuration files for unauthorized access or changes. (Supports only Windows-based host systems)

Healthcare Organization Benefits:

• Reduce Security and Compliance Costs
• Improve Network and Data Security
• Simplify Regulatory Compliance
• Access 24 / 7 / 365 Security and Network Expertise
• Gain Peace of Mind
• Receive One Monthly Bill

To learn more simply request a free quote here ....

Healthcare IT Solution

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