The Most Recognized Brands Deliver Their Customer Experience With Genesys

 Genesys Cloud makes it possible for contact centers to run smoothly. It can create fluid customer conversations across digital and voice channels, predict and understand customer issues before they escalate, or before they even happen. It also makes it easy for agents to resolve issues fast with an intuitive interface. This empowers employees to find solutions and collaboration tools that let them talk, video, chat, and search. Lastly, it creates better business outcomes by seamlessly integrating with Salesforce and other CRM tools to add context to customer journeys. Their differentiators include:

• $250M in Research and Development, and planned for the foreseeable future.
• Built on AWS
• Continuous delivery of features, w/out interruption (150 last year)
• Created using microservices architecture for reliability
• All-in-one, NATIVE CC/US/WFM/AI
• A powerful and unique AI story
• No one knows large global CC operations like Genesys

The most recognized global brands deliver their customer experience with Genesys.

So, when should you think of Genesys?

• Prem to cloud migrations (Avaya RT7 EOS)
• Inferior cloud to Genesys Cloud
• Both all-in-one or stand-alone CCaaS
• A true omnichannel cloud solution
• Looking to use AI to re-invent their business

CASE STUDY

To learn more about Genesys and take advantage of a comparison of 100s of other contact center providers ... including FREE network design and sourcing support ... simply ask at FreedomFire Communications.