A Cloud Network Solution For All Seasons...Do You Know What It Is?

With the emphasis in today's world on a global economy, the demographics of the workforce continue to change. It’s very clear that more and more people are now working outside of their offices more often, which means people looking for ways to stay connected with their customers. An industry first, the 8x8 Communications Cloud empowers everyone in your enterprise to be more connected and productive no matter where they are....anywhere in the world.

The rapid shift to Cloud is happening because of a number of factors. The reality is on-premises implementations require IT teams to work on various activities at each location, but with cloud solutions administration is centralized. This saves time on daily activities allowing the IT team to focus on strategic efforts. Results-driven companies rely on the 8x8 Communications Cloud to reduce complexity and cost, improve individual and team productivity and performance, and enhance the overall customer experience.

As of 2017, there are about 400 million telephony users globally, by most estimates this market has been tapped into less than ten percent. From 2016 to 2018, Cloud Communications users will grow at 65 percent a year. This is a fifty billion dollar market which has forty billion dollars of UCaaS opportunity and ten billion contact center opportunities. It’s a very exciting time to be in the Cloud Communication space....for both providers and end users.

 

Back in 2002 when 8x8 began offering Cloud Communications, they catered mainly to small business customers, but soon they began to see interest growing within midmarket customers. About two years ago 8x8 noticed a real change in the market, it was no longer about whether the enterprise customer would go cloud or premise, but about which cloud. Today only 5 percent of the large businesses in the US  have adopted UCaaS, which means there is huge opportunity gap in this space.  Early adopters have leaped out in front of their competition.  That competitive gap widens more the longer an enterprise delays migrating to a cloud network environment.

WHY 8X8?

8x8 is a global communication provider with over 47,000 businesses and over one thousand employees mainly between their San Jose, CA headquarters and their UK, Romania and New York facilities. They are the only communication vendor that has been a leader in Gartner’s Magic Quadrant for five years running. 8x8 went public in 1997; they have been growing 20-25 percent a year since and have been profitable for about twenty seven consecutive quarters. They are the only Cloud Communications provider with a single solution. Some unique benefits only 8x8 provides:

• Single Solution & Single Provider: Not Reliant on thirdparty. Seamless platform integrations and single source of resolution.
• Global, Secure & Enterprise Grade: Most secure platform in industry (HIPAA, FISMA, PCI, and more), 12 data centers, 120 plue counties geo-routing, end-to-end SLA.
• Advanced Reporting & Analytics: Every call scored, reporting from every device, and industry leading analytics (SFDC, supervisor, and more)
• Quality Management: Intelligence from every call, quality management, address gaps in skills, surface issues.

Enterprise customers need integrations whether that’s with SalesForce or their proprietary CRM solution, 8x8 leads  the pack in the ability to provide these integrations. A very interesting market these days is the chat market. When you look at an enterprise customer base you will notice they use various chat vendors in different parts of the organization. 8x8 can now provide a conduit between all of those chats so all parts of the organization can talk seamlessly amongst themselves while still using their favorite chat platform versus trying to get them all converted into a single platform.   

To learn more about what 8X8 specifically can do for your enterprise cloud network efforts...and to learn what other options may be a good fit for your needs...simply ask us at the link below. Our assistance is free...and as easy as 1, 2, 3.

Cloud Network Solutions