How The Latest Contact Center Technology Can Positively Impact Customer Engagement (VIDEO)
Research suggests customer loyalty is declining*. However, renowned futurologist Professor James Woudhuysen believes the collaboration between artificial intelligence and contact center staff can persuade the Sceptical Customer on convenience and company ethics. In this video, James looks at evidence to suggest the latest technology can help improve customer experience, especially when applied alongside human intelligence, why the level of trust a customer has in a business is now an important factor during the buying process and how customers are becoming more confident at using the latest technology to complete specific requirements, without the need of human intervention.
Whether you're a big enterprise business or a small shop, the way you interact with your customers is vital to your business success and customer loyalty. Finding the right contact center technology solution for your organizations specific needs can be an exercise in total frustration. But it doesn’t have to be. Simply tell us what you need accomplished at the link below (including WFH and cybersecurity requirements)....and we’ll help help you source and design a custom contact center solution just for you. Plus.....our services are FREE. Contact Center Technology
Labels: Contact Center, Contact Center Technology, Customer Engagement, Customer Experience, CX