CCaaS 101 - Your Guide To Cloud Contact Center Technology (VIDEO)

 What is CCaaS (Contact Centre Platform as-a-service)? Patrick Watson explains the tech and provides a quick rundown of the key benefits.

Whether you're a big enterprise business or a small shop, the way you interact with your customers is vital to your business success and customer loyalty. Finding the right contact center technology solution for your organizations’ specific needs can be an exercise in total frustration. But it doesn’t have to be. Simply tell us what you need accomplished at the link below....and we’ll help you source and design a custom contact center solution just for you. Plus.....our services are FREE. Contact Center Technology

Call Center vs. Contact Center.....5 Benefits CCaaS (VIDEO)

Call centers have evolved into contact centers, yet every business has not quite caught up.

5 Benefits of CCaaS:

1. Improved Customer Experience Multichannel communication strategy inbound and outbound. Skills based routing, crm integration - know your customers.

2. Better Agent Experience Integrate with critical apps; crm software, salesforce, sugar, hubspot, zoho, pipedrive, base, dynamics, sap, netapps.

3. Substantial Cost Savings Save money vs. traditional premise based call center hardware and complex maintenance contracts.

4. Reliability, Flexibility, & Scalability Up to 100% uptime service level agreements from select providers. Provision new agents around the world in a matter of clicks.

5. Business Intelligence; live dashboard, reporting, & analytics

Whether you're a big enterprise business or a small shop, the way you interact with your customers is vital to your business success and customer loyalty. Finding the right contact center technology solution for your organizations’ specific needs can be an exercise in total frustration. But it doesn’t have to be. Simply tell us what you need accomplished at the link below....and we’ll help you source and design a custom contact center solution just for you. Plus.....our services are FREE.

Contact Center Technology