Saturday, April 02, 2016

The Differences Between Residential And Business Internet Services

With trends such as BYOD (bring your own device), virtual organizations, and people working remotely a few days a week, residential Internet services have become a bigger deal. But there is a lot of confusion around the differences between what you get at work and what you get at home. There also is a bigger price gap between residential Internet services and business-level that you use in your home.

Why is that?

To answer that question, we must first explain the differences between the services, but also better understand how one might use the Internet at home and how they’ll use it day-to-day.

Once usage has been determined, we want to delve further into the customer’s needs. Let’s hit on some of the biggest variances.


Business Services: $100-$5,000 per month (or more), depending on bandwidth size. This does not include professional installation, which is required in most instances.

Residential Services: $30-$200 per month with a max bandwidth of 150MB. Typically uses low end modems with minimal install costs or option to self-install.


Cable: Asymmetrical Best Effort Bandwidth. This works for both business and residential services, which means if the customer signs up for 100X10, they could get 90X8 or lower. In this case, the connections are shared and, during certain times of the day, the speed will be lower than other times. For example, if the customer uses their Internet connection during peak hours—morning, lunchtime, or early evening—their service will be noticeability slower.

LECs: Dedicated Symmetrical Bandwidth. This is for business only, which means if the customer signs up for 100X100, the customer gets 100X100

Term Agreements

Term agreements typically exist for business services customers and come in one to three year installments. These exist to protect pricing and ensure SLAs {Service Level Agreements} are being followed.

Generally, residential customer agreements are not required, but there can be 12-24 month contracts to secure certain promotional offers.

Support Reliability with SLAs

Service-level agreements exist because greater reliability is built into the products they support. For instance, on cables and LECs for business Internet services, there is guaranteed uptime and priority support within a four-hour window. On the residential side, the customer does not have priority support. In fact, if the service is down—and the customer does not have an SLA—they will send a technician out somewhere between two and four days later.

Static IPs

Business customers have static IP address available to them, but residential customers have only a dynamic option. This means the IP address can change at any time so the customer cannot use it for VPN, public servers, a firewall, and more.

Bandwidth Caps

On bandwidth caps, the business customer once again wins with no ceiling. But a residential customers can have only 250G before their cap is met.

Managed Services

Managed services is a new product that not all carriers have available and, for those that do, it’s available only on the business side. This includes vendor provided plug-and-play phones—with features that make it appear as if the customer were calling from the office — and network monitoring.

To help your business meet its objectives with the right Internet services requires you to ask the right questions. Doing so also helps open the door for other potential growth opportunities down the line, such as, security, back up, other locations, and referrals.

For FREE assistance determining, designing, and acuiring the right solution to meet your business requirements...including comparing available providers for cost, quality, and capabilities....simply ask here. Easy as 1, 2, 3: Business Internet Solutions

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