Monday, August 06, 2012

Comcast Business Class vs. Comcast Metro Ethernet

A friend just attended a cloud computing seminar, sponsored by Comcast, and they talked about their dedicated ethernet, a symmetrical dedicated line that provides speeds from 10 MB/s up & down to 10 GB/s up and down.

Unlike their Business Class service, Metro has a Service Level Agreement... which is a big deal to my friend as Business class service at one of his locations goes down at least twice a month, with no notice to him and with no ramifications for them. He has to call and tell them he is down, they send a tech 2 - 4 hours later, and then he has to call billing to get a credit. This is a bad use of his I.T. department's time and infuriating to the entire staff. It has put such a bad taste in his mouth that he has thought about buying out their contract and switching ISP's.

Metro versus Business class

The SLA makes metro par with the major T1 service providers and is better than Business class. But I don't really see any process difference here in any case. Even on managed T1 services, you still have to call in and open tickets for local site repairs. The only thing that is automated on any of these SLA services are area or core outages.

When your local site is the only one affected, none of the carriers are going to call or dispatch to you. They will basically assume this is a local site power issue until you open the ticket. And when you do open the ticket they basicly ask for this confirmation of local power and physical access times.

Metro costs

Location is a big issue. Metro for Comcast is a new infrastructure separate from everything else. This is great if your building is already inside their foot print. But even if your are on the right street there is still a cost to get the service inside your space. Comcast does not have a price list because they are very up front about incorporating the cost of the install into your contract term. In short, the farther you are from the fiber and the harder your building to penetrate the higher your cost at the end of the day. One site I was looking at had enormous install costs due to a historic building in a restored district.

Metro Technology

The major difference here is ethernet based fiber interconnects instead of copper. This essentially means that scaling bandwidth is a matter of software down the road so growth is easier.

This also then allows vlan integration across physical sites. You can pump tagged frames and mix vlans across buildings. You can choose to centralize internet access with no speed penalty and have a single proxy control point. Or you can easily bridge two physically separated data center racks for disaster recovery or redundancy.

Metro ethernet is a newer class of service that many companies are getting into. So if you like the architecture, you may also have options depending on the area.

To explore your metro ethernet options including Comcast and over 40 other providers simply request a free quote from here ....

Business Ethernet

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Blogger FreedomFire said...

Here's some news on Comcast ...

* Comcast is planning the launch of Ethernet over hybrid-fiber-coax products (2M, 4M, 6M symmetrical)

* Comcast will add their "Business Voice EDGE" cloud-based Hosted PBX service to the channel in the future

* Options are being explored to use other Cable networks for off-net traffic access for certain products

* Remote and DID call forwarding is now available on PRI products

* Comcast is planning a SIP trunking trial that will be coming soon

1:49 PM  

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