Monday, December 26, 2011

What Is Unified Communications?

Wikipedia gives good definition .....

"Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB's or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types".

UC goes beyond integrating real-time communications with non-real-time communications to integrating business processes and applications, such as databases.

For example, customer data or the kind of things the likes of SAP offers - or it should - such that businesses gets a fundamental benefit from all aspects of communications being "joined up". It's about being able to communicate with pertinent information at your fingertips, when and where you need it.

Unified Communications is a set of infrastructure and application technology components that work in a connected eco-system - to enable people to give and receive messages and information in a manner of their choosing .... on a platform of their choosing.

It's people centric! All we're doing is helping people have conversations and exchange information in different ways.

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