Thursday, February 24, 2011

8x8 Complete Contact Center Overview

Want to improve your call center performance ..... and save money doing it?

Forget the big hardware and software fees.

With Complete Contact Center, they take the software-as-a-service or hosted approach which allows you to immediately launch your contact center for a low monthly fee with no hardware expense (except phones), no software licensing fees, and no implementation or maintenance team to hire.

* It’s fast and easy to implement.
* Your sales or support agents can be located anywhere you need them to be.
* Use its advanced features to route inbound callers quickly and appropriately

With 8x8, you can turn your contact center into a productivity center that gets better results from your agents.

Sound good so far?

Read On ......

8x8 Complete Contact Center is a hosted call center solution that delivers greater agent productivity and flexible call center management, at a fraction of the cost of traditional call center solutions. The 8x8 Complete Contact Center works with 8x8 Virtual Office VoIP phone service to give you an easy-to-use yet extremely powerful contact center.

The Fastest, Easiest Way to Deploy a World-Class Contact Center

* Low start-up costs, low monthly fees—Implement with no hardware (except phones) to install or manage, just one low monthly fee.

* Advanced call center features—Empower your team with advanced capabilities like skills-based routing, multimedia queuing, and realtime monitoring and reporting.

* Your agents, anywhere—Unite local and remote agents under one virtual call center. All information is routed through our hosted call center application, so you can establish routing rules and agent groups without limiting you to a single physical location.

* Get started quickly—Deploying a call center is now fast and easy; their jumpstart program gets you up and running fast.

* Change is good—Configure your call center or make changes on the fly, without any assistance from your IT department. If you have a telesales group, a technical support helpdesk, or a customer service department, we have a solution for your business.

8x8 Complete Contact Center Benefits .....

* Route callers to the agent with the right skills—Customize and use 8x8’s multi-media queue to quickly route customers to the most appropriately skilled agents, reducing the number of times customers are transferred. Callers will never feel "lost" or talk to someone who cannot help them.

* Improve your customer service—Customizable reporting functions as well as call monitoring and SLA management allow you to set and consistently meet your service levels for your customers.

* Start immediately—Start taking calls in as little as six hours. 8x8’s hands-on Jumpstart training program gets your contact center up and running quickly. 8x8 Complete Contact Center requires no hardware, software, or technical team to run the call center.

* Simplify operations—Changes are simple and easy so can you spend time on customer service, not on call center configuration.

* Grows with you—No need to pay for more seats than you need. Start small and grow with 8x8’s scalable solution and the pay-as-you-grow pricing model.

* Use a distributed workforce—Employ at-home agents. Use multiple locations. No matter how spread out your workforce is, your 8x8 contact center functions as seamlessly as a single entity.

* Security—Through the use of professional data center facilities, encryption protocols, and world-class security procedures, 8x8 provides higher security levels than most traditional on-premise solutions.

Watch the Demo ==> 8X8

Learn more about it here .... 8X8 Complete Contact Center

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