Wednesday, September 30, 2009

DS3-Bandwith.Com With A New Look

It's now even easier to find a bandwidth backbone solution to meet the business application requirements for your company's voice/data network (WAN or LAN). For example, whether it's T1 (fractional, full, bonded, point-to-point), DS3 (including fractional, full, and burstable), OC3, ethernet, or MPLS .... the right high speed internet access package is right at your finger tips.

The home website for the no cost consultative support and real time rate quote service at just underwent a total revamping. Navigation is simplier .... and more resources and information were added to help you find the best possible cost effective option to meet your company's network needs. makes it possible for businesses to access instant pricing and availability information from over 30 broadband data and voice service providers which include ....

AboveNet, Accel Networks, ACC Business, AireSpring, AT&T, Cavalier, Covad, Level 3, MegaPath, Network Innovations, NewEdge Networks, NuVox, PAETEC, One Communications, PowerNet Global, Qwest, Smoothstone, TelePacific, Telnes, tw telecom, UCN, Vocal IP Networx, XO Communications, and others.

Seeing is believing so I recommend that you visit and take advantage of this free resource tool and support here:

DS3 Bandwidth Solution

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Monday, September 28, 2009

Business VoIP Solution Adds Vocal IP Networx to Carrier Portfolio

Business VoIP Solution now offers Vocal IP Networx's Hosted IP solution .... as another quality choice available to businesses looking for the best business VoIP package for their voice/data network. Vocal IP Networx's is one of the industry's most reliable and profitable hosted IP solutions providers.

Vocal IP Networx brings the Best of Breed IP Telephony Solutions over managed WAN to address the growing demand of the business community for hosted services.

Vocal IP Networx is an excellent fit to the growing managed IP services portfolio of Business VoIP Solution. Their hosted PBX, SIP, and other custom solutions (all delivered over an MPLS backbone) are as robust as they come. With the ever increasing demand for hosted IP solutions this gives Business VoIP Solution clients another reliable option to meet their needs. Vocal IP Networx is an attractive business application due to their strong reputation, competitive price points, and high service quality.

Vocal IP Networx delivers ISP and IP Telephony solutions - Data and Voice over IP (VoIP) services, hosted IP PBX capabilities, SIP and IP trunking as well as hybrid and customized solutions to small and medium businesses across the United States. Vocal IP Networx provides services from the latest release of BroadSoft and utilizes the most up-to-date networking hardware from Cisco, Adtran, Juniper, Polycom and others to provide your business with state-of-the-art, enterprise-level capabilities. All services are delivered from the platform of two clustered Class 5 Broadsoft switches located on East and West coasts .... and four Session Boarder Controllers geographically distributed throughout the country - New York, Atlanta, Chicago and Las Vegas. Such architecture provides completely redundant service platform and minimizes network latency for multi-locations and distributed companies.

Business VoIP Solution expects to have the Hosted PBX section of their patented instant quote engine, where businesses can obtain real-time pricing for a diverse set of commercial telecom services, ready for action by the end of the third quarter. Vocal IP Networx will be one of the key vendors in this and other managed IP services categories.

For a free instant pricing quote on available VoIP solutions in your area ... including Vocal IP Networx's Hosted IP solution .... I recommend you visit:

Business VoIP Solution

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Friday, September 25, 2009

Mobile Phone/Device Myths?

Here's a challenge for you .... leave your answer(s) as a comment.

Which of these so called “myths” do you believe is in fact true?

1: Users want power and aesthetics. Features are everything.

2: What we really need is a Swiss army knife.

3: Focus groups and other traditional market analysis tools are the best way to determine user needs.

4: If it works in Silicon Valley, it will work anywhere.

5: Every application on the planet will be accessible via mobile devices.

6: The industry is converging on a UI standard.

7: Highly usable systems are just around the corner.

8: One underlying operating system will dominate.

9: Mobile devices will be free-or nearly free.

10: Advanced data-oriented services are just around the corner.

11: Shrink your fingers, big buttons and screens are going away

Here's my humle opinion ......

Actually true:

10. As coverage of 3G networks increases and people become more familiar with them, and location-based applications become easier to develop, and applications become easier to install (Apple Store and iPhone, Nokia Ovi etc.) their use will increase. Also, any company with a mobile workforce can start to use GPS location features that comes essentially for free with smartphones and data plans.

Myths ....

1: Some user want aesthetics, some want power, some want features. One size will never fit all.

2: Some users want a complicated do-it-all device. Some want simplicity. See 1).

3: I think especially in such a new market you sometimes have to risk developing an application that nobody is asking for right now .... but you believe is going to be used as soon as the people understand how useful it is.

4: Silicon Valley is not representative, but new technologies that take on there may be viable outside of Silicon Valley as well. Conversely, if it doesn't take off in Silicon Valley, chances are it won't take off elsewhere either.

5: Many applications are too complex/secure/require larger screens that they will never be feasible on mobile devices.

6: Android, iPhone, Symbian 60, Windows Mobile, Palm Pre... Not so much.

7: Highly usable systems are here, see iPhone. Even the other smart phone OSs are leaps and bounds better than they were three years ago.

8: See 6.

9: If anything, there'll be more unbundling of service from hardware platform, with hardware and service costs more clearly shown. Devices become more expensive, or stay the same if subsidized contracts are used.

11: Device sizes are pretty stable. There were tiny phones like the T39, but there's a maximum people want to carry and a minimum screen size people want to read. I think the iPhone form factor is currently the winner; good use of a large, high resolutions screen with an intuitive interface that would work well for many business applications as well. The Palm Pre and G1 all indicate that maximizing screen real estate is a priority.

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Wednesday, September 23, 2009

Real Time Rate Quotes For Dedicated Bandwidth Solutions For Your Business Voice/Data Applications

We've developed and patented a real time quote software program for dedicated bandwidth solutions (voice and data) .... covering all flavors of T1, DS3, OC3, OC12, OC48, OC192, and ethernet.

For example .... fractional, full, bonded, burstable, point-to-point, MPLS, and even including PRI, SIP, and enterprise VoIP. The tool compares over 30 top tier providers of these type of services by location (e.g. the specific location you request quotes for .... note: US only at this time).

You can try it out at ..... Bandwidth Solution

Question .... would you use such a tool/service to help with the decision making process you go through to shape your company's network architecture?

Especially if the quotes and service are free?

This capability is extremely useful, both for service providers and end users.

We design a number of networks every day, and the main problem was getting quotes back for offnet locations.

The delays from normal suppliers are bad enough, but then there is the dialogue with the customer. The time frame is one conversation per quote update ....

"How much capacity can I get for my current budget of XYZ, ideally making a savings of 20%?"

"Hmmm, how much extra savings can I get by dropping down to E1/T1?"

"Oooops, we have a new datacentre application, and need Gig-E speed. How much extra for that?"

"Wow - is that fully resilient, or would that cost extra?"

If the quote time is 5 working days, we were losing weeks of time that could be spent deploying the best solution and saving the customer money.

Doing that dialogue with a customer in real time was one of our top goals, and it looks like we are finally there.

Again ... see for yourself: DS3 Bandwidth

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Monday, September 21, 2009

The Best Smart Phone For A Business Owner?

You generally need a Smartphone based on the following considerations:

1. Syncs with your e-mail contacts
2. Syncs with your Outlook 200X contacts & calendar
3. Plays music & video files
4. Offers good service that doesn't drop calls
5. Offers free applications for the device
6. Preferably allows you to do word processing that you can sync to your laptop
7. Durability (the device with the least number of technical support issues)

Following are some suggestions ....

1. 3G Network

Blackberry Bold/Nokia E90/E75/E72.

One amazing app for E series phone for outlook is Road Sync. So you may want to add this software in case you invest in the E Series.

2. 2G/2.5G

Blackberry 8900.

Iphone and Palm Pre are great devices. However for pure business experience I would still prefer BlackBerry or Nokia E Series.

My friend tested HTC Hero recently and the Anroid is fab on this phone ... can do most of what is listed .... and has a host of free apps. However the processor is slightly under powered. But worth consideration if you are on early adopter Geek.

For more details on the features of these and other smart phones that may be an option ... as well as a comparison of price plans ... trip over to:

Smart Phone Comparison

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Friday, September 18, 2009

VoIP For Small Business

There are three main types of VoIP....

* Hosted
* and Converged

When looking at a provider your organization would first want to distinguish if you want a capital expense on the balance sheet or a operating expense. If your organization has the capital then a buying a phone system outright will be optimal. If your organization wants to put this on the balance sheet as an operating expense then look at hosted and "leased" IP-PBX's.

Hosted is in theory a good solution for a start up (no capital expenditure). An established organization should go with the IP-PBX format either leased or buy outright. By leasing it provides for lowering capital expenditures. Plus it allows for the same management tools and software upgrades. You can also buy outright at the end of the contract. Hosted solutions tend to be a "sticky" product. This means that once you sign the hosted solution you are bound to the service provider. I have ran into many disgruntled users of a hosted solution because when they go to switch providers they need to buy a new phone system anyways! The hosted solution usually only works on the service providers network.

Make sure you check into this!

Hosted PBX solutions are very popular for small businesses that can't justify the upfront expense of traditional systems. Also, businesses with multiple sites enjoy Hosted solutions as they can make free calls from site to site and can have extension dialing regardless of location.

Packet8 is the largest Hosted PBX provider with over 12,000 companies using their service.

Another critical question when looking at service providers is will they be around 6 months from now. Many of them are in the red and are going out of business. Packet8 on the other hand, is the first pure VoIP company to be profitable, they are traded on NASDAQ [EGHT] and they have been around for over 20 years.

Premise based is almost always going to have a lower total cost of ownership once you start looking at things long term. (3-5+ years) You will eventually own the PBX and at that point the costs are minimal, you're just paying for the basic dialtone services which are always less than the hosted feature set. Premised based PBXs are also the most flexible and offer the best fail over capabilities and redundancy options.

Hosted comes in two flavors; public network IP (i.e. Packet 8, etc) and private network IP. Private network IP is when your ISP offers an IP based telephony product. When a ISP provides telephony service your traffic hits their switch without ever leaving their network. This typically works well. Public network IP uses the public Internet as a transport. This is a roll of the dice. Some have good luck, others don't.

If your company is in a position to purchase/finance hardware, run the numbers- the ROI should be clear. Also keep in mind that premise based system are carrier agnostic in every way. If in 3 years you find a better deal on services, transitioning to a new carrier is easy. Not so with hosted.

To see what options may be available to you ... I suggest using the free "search and compare" Best Rate Calculator tool available here: VoIP Services Comparison

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Wednesday, September 16, 2009

Business VoIP ..... Is A Hosted Solution The Way To Go?

You have many choices to look at when looking at VoIP. Hosted or on site is just one of them. There are good things to say about both. To me it all breaks down to the practical applications. For instance do you have multiple locations. Or do you have any workers that work remotely. Would you like those option somewhere in the future. Are you utilizing MPLS technology. The fact is that now is the time to ask these questions. Not merely do I like the Idea of hosted or on site. My suggestion is to really look hard at what you want your network to look like and then make the choice based on the direction you want to go.

That being said there are many good reasons to go with hosted solutions. The fact is that as long as you have hosted solution that offers redundant servers, a robust backbone, and an SLA that offers 5 9's reliability. You can't go wrong with a hosted solution. Most come with a total package. You eliminate soft costs involved with managing your own system. Best yet, if new features or phones come up you can easily access the new technology with out having to make huge capital investments in software and license costs.

Also, Voice T1's/PRI's can handle 23 calls, so 4 T1's x's 23 is 92 calls at once, whereas with Hosted at 40K per voice call you only need 3 T1's to support 105 calls at once. (40K x's 105 calls is 4.2MB on a bonded 4.5MB data circuit).

Another really big advantage of Hosted is that no VPN or VPN appliance is needed for remote offices or home-workers, the SIP stations are very Plug & Play. With Cisco, Shoretel, Avaya etc, a VPN is required to the home, and then, once set up, that station is not too mobile, versus a Plug & SIP station can be taken anywhere in the world and will boot up and work great without VPN. This is huge. In fact, many firms that are embedded with large investments into Cisco, Avaya etc, are beginning to bring a SIP trunk into the PBX and then let the Hosted Provider handle the handshake between the PBX and the Home Workers - it's more affordable, easier to set up and manage, more mobile, and the quality is more consistent. This is due to the fact that a $2M carrier grade hosted switch does a better job than a $200K PBX as it contains higher grade carrier components such as an SBC (session border controller- a little $200K component) to make things easier - eliminates the need for VPN, gets around firewalls and more. A SIP trunk into a PBX connected to Broadcore, and, for example, 50 home workers on DSL/Cable, would create seamless extension dialing between the Broadcore phones (for example Polycom stations), and the PBX stations - the hosted provider is connected to both, and creates a 4 -digit dialing plan from home phones to PBX phones. Very cool.

All that being said it is really up to you to decide what is important to your Enterprise. Then seek out the best solution that fits your expectations for the next 5 to 10 years.

For help finding that best solution ... use the no cost service available at Business VoIP Solution

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Monday, September 14, 2009

Hosted PBX .... Good Business Choice?

When you talk about hosted PBX (VoIP) people can mean different things.

The intent of hosted PBX / VOIP is to provide the service at a fixed monthly cost rather than taking in the capital cost of a purchased solution. It can also be used to invest in a more feature rich solution than would otherwise be affordable (renting a piece of a very expensive system vs buying a lesser system)

There are two types of hosted providers out there - on premise and off premise. On premise providers bring in the equipment to YOUR site and install it - you just pay for it monthly (think fully managed lease).

Off site providers use private WAN or Internet connections to provide phone services for your organization.

One of the biggest problems you will face with the number of users and simultaneous phone calls will be in the connection between you and the hosted datacenter. With say 200 - 300 phones .... and an average use of 10% for normal businesses .... that's 20-30 phone calls. Depending on the codec in use that's between 900 Kb/s and 2Mb/s. That would only cover 1-2 T1s of usage. Depending on the platform interoffice calls may also be routed via the hosted platform - so that should be a consideration as well. If cost savings is your primary concern - then this could be an issue (depending on the price of bandwidth in your area and whether its on premise or not).

Many organizations can see benefits from hosted including reduced capex, organizational efficiencies, productivity enhancement and much lower maintenance and management costs. However I would caution you to avoid platforms that do not provide QoS throughout the network. There's a big difference between the soho / smb product lines and an enterprise grade service; and QoS over the network (not just the LAN or at the edge) is one of the biggest. Additionally, you should have a consultant perform a LAN assessment to determine the ability of your LAN to handle the VoIP traffic without degradation. It may require upgrades, adding to the expense.

I'll be the first to say that this solution is NOT right for every customer application.

VoIP in all forms is viable depending on the needs of the customer and how it is engineered. There's a difference between enterprise grade and consumer/smb/soho offerrings. I suggest you spend some time with a qualified and objective consultant. For a relatively small investment of time they can educate you and help guide you to a decision.

I suggest you take advantage of the FREE assistance offered through Business VoIP Solution

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Friday, September 11, 2009

What Are The Business Drivers Behind Business VoIP Buying Decisions Today?

As a business in today's world ... what drives your decision to buy a business VoIP solution?

Remember .... VoIP and MPLS provide the underpinning technology for Unified Connectivity.

Businesses were under extreme pressure to save money even before the downturn, now it has gone from urgent to imperative.

There are all of those legacy PBXs to maintain, and the hardware replacements for these are just spend, spend, spend today for tomorrow's legacy.

So those going VoIP are typically going for a soft solution, in- or out- sourced depending upon the organization and it's ability to adopt and support the change.

Apart from cost savings, many organizations want to benefit from Unified Connectivity, which offers significant productivity benefits over voice (whether TDM or VoIP).

The old personal instant messaging applications are now demanded for internal corporate use - but must be kept separate from personal networking if we want productivity to increase.

Applications like Microsoft OCS give Unified Connectivity - VoIP, Instant Messaging, Video Conferencing, Presence, Application Sharing and more.

Businesses use it to cut down on travel, to provide remote training, and cut out both voice and email clutter - these cut costs and increase productivity significantly.

As for alternatives, there are open source VoIP solutions if the organization has the tech skills to roll out and support them.

The only real roadblock is the handset - people love that plastic phone on their desk, at least until they actually use a headset and realize the flexibility they get. Especially with the new bluetooth headsets - but of course getting people to change requires senior management sponsorship to make it happen.

For help finding VoIP equipment, installation, and servicing support from providers in your area .... use the free search and compare tool found at: Business VoIP Equipment & Support

For help in finding a cost effective VoIP provider in your area ..... use the FREE services availabe via Business VoIP Solution

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Wednesday, September 09, 2009

Is SIP A Good Choice For Business Communications?

I'm not going to directly answer this question as it would be just my opinion. When it comes to SIP you'll find that opinions vary widely.

So ... I'll simply layout some basic information and let you make up your own mind. If you do have an opinion .... one way or the other ... please feel free to leave a comment so Broadband Nation readers can benefit from your viewpoint.

Here goes .....

SIP is a standards based protocol that is offered by multiple Tier 1 and 2 carriers domestically and internationally. In the US SIP is supported by several IP Telephony hardware manufacturers. For example ..... Cisco, Nortel and Avaya.

SIP is a completely different approach when it comes to communication. Being an open standard, there are multiple options for call servers, proxies, etc. and also the phones (soft phones, IP phones, etc.). The customer has the choice to choose from a slew of vendors and services, and is not bound to one single vendor.

SIP also supports multiple services such as Video. Plus, SIP is also the basis for 3GPP IMS standards along with Diameter and ENUM.

SIP is best described as a client server protocol, which means that some intelligence could be delegated to the endpoint (for example call routing decision). There's not too much dependency for the server.

SIP and other protocols above can be used for connecting:.....

Call Server <-> IP Phones or other devices
Call Server <-> Softphones
Call Server <-> IP Gateways
Between same vendor Call Servers
Between different vendor Call Servers
Call Servers <-> VoIP Service Provider

If you really want a multi-vendor solution then you need a common standard e.g. SIP or H323. However, interworking is not always straight forward and you need to be careful what you commit to. Also you will have a limited feature set.

A single vendor solution means that you can use either SIP, H323 or the proprietary protocol. Either way your solution would also have the full technical support of the vendor and unlikely to have any interworking problems. A single vendor solution will also have a much wider feature set supported and this may be critical to the user.

There are a few features that are not yet available on SIP IP Phones firmware.

Many VoIP carriers have adopted SIP for their signaling because of its low overhead, simplicity, and text based packets that can be easily read from a network analyzer, which makes troubleshooting easier), not to mention you don't have to buy vendor specific (e.g. Cisco) equipment to use it and pay a service contract to that specific vendor (e.g. again Cisco) to get support.

Giving a general recommendation that applies to every customer or situation is difficult and reminds me a little bit the choice between automatic or manual gear box in a car. Is one of them tremendously better than the other one? It depends: each of them have pros and cons and its pretty much down to the driver himself to evaluate those.

Now if you are interested in a SIP Trunking Solution for your business communications .... you can get free assistance in that effort at: SIP Trunking Solution

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Monday, September 07, 2009

Why Are Businesses Choosing Ethernet For Their Business Communication Network?

Businesses are moving to Ethernet Internet because of ....

* Speeds Available.

* GigE.

* Scalability: very easy to upgrade speeds and can be deployed via copper or fiber optics: T1, DS3 or OC3 – OC192.

* Hardware Costs: less expensive and easier to maintain: a 10/100 Ethernet Card in any Layer2 device (i.e. Firewall) or Layer3 device (i.e. Router) is all you need to terminate your service.

* Network Simplicity: instead of having a router and firewall, you only need one piece of hardware and companies are using Firewalls that have routing capabilities (which eliminates the purchase and maintenance of a router). This helps out your IT budget, equipment maintenance (your LAN is already Ethernet) and you have less points of failure on your network (the more hardware devices you have, the more points of failure in your network).

* Fiber Optics: ISP’s would rather deploy their fiber optics than lease DS3 local loops from RBOC’s or ILEC’s. Carriers are expanding their fiber optic footprints and ISP’s are offering fiber optics to deploy faster and better quality Internet for businesses.

Rather than continue listing more reasons ... I suggest you save yourself time, effort, and money in your search for the right bandwidth solution for your network needs.

To do this at ZERO cost to yourself use the free services available here: Bandwidth Solution

Simply ask them to find you the most cost effective network solution for your specific application(s) .... and include ethernet in their analysis. Ask them to also compare to DS3 bandwidth so you can see what ... if any ... difference there might be for your specific situation.

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Friday, September 04, 2009

If Broadband Was Free And Instant .... Or What COULD Be The Future Of Broadband In A Virtual World

This is obviously a hypothetical question ..... and I encourage you to brainstorm and leave your own ideas as comments.

Now here goes .......

If WAN connections cost practically nothing ... and were so fast and reliable that errors, bandwidth, capacity, and latency were never an issue .... then what amazing revolutionary uses can you think of?

Here's a few to chew on and get the juices flowing ...

1) Appropriate use of location beacons to aid traffic flow (appropriate = without compromising personal privacy) and therefore optimise fuel consumption and speed travel times.

(2) Background health monitoring - e.g. for those with chronic diseases such that the growing array of health-tracking sensors could be something that facilitated less stressful travel outside of the home environment.

(3) Security enabled private monitoring - again allowing for privacy considerations, it would be great if as parents we could glance at our mobile phone and know where our teenage kids were at all times. Naturally you would only want the tracking to be available to authorised users and not subject to abuse.

(4) Genuine energy consumption optimization management within office buildings and private homes - smart AI based programs could monitor building occupancy levels and automatically turn on and off lights. Smart management of air conditioning and heating. Kicking in low energy standby mode for a whole host of appliances.

For me there would be a whole host of quality-of-life enhancements that would become practical and indeed cost-effective with a ubiquitous broadband "cloud" around us.

I know that individually none of the above solutions are amazing or revolutionary. But the cumulative impact of the incremental improvements would be life-changing and perhaps even planet-saving.

To go a bit further ... and maybe even more practical (at least from the business world perspective) ... consider the many office workers in the world today.

Think about it ..... they do need to go to the office, they do not build physical things or manage plant equipment, and do not need to directly collaborate on a continous basis. They could just as easily meet in virtual environments. There would be huge savings in avoiding commuting to the office (time, gas, vehicle costs, environmental impact). Office space could be scaled back (infrastructure savings). As long as the phones are diverted you could have meetings in the virtual world. Documents can all be electronic etc.

The work force could be further dispursed without the need to regularly come into work. Distance would no longer be a factor. Also, as long as the Virtual Environment is setup like a normal office ..... managing the people should not be too different. Although new tools may be needed. I'm sure Microsoft or some other entreprenurial entity would be happy to fill any need.

It would also be possible to build web monitoring of Factories etc into the virtual world using web cameras etc. You could visit a factory in another state or country to see how its operating without actually going there.

Robots could be used as avatars in the real world to interact with the virtual world. A virtual avatar linked to a robot seeing all the same things that exist in the real environment could interact in industry's with manufacturing etc. This is particularly handy in dangerous industries, as it is currently used in bomb disposal but linked to a virtual environment.

That's just a bit of "brainstorming" as a starter. Now ... what does YOUR imagination say? Leave a comment and share!

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Wednesday, September 02, 2009

Upgrade Time Frames For Provisioning Telecom Services

Ever wonder whether there are any carriers who can upgrade services within a matter of days and not the standard 3-6 weeks?

For example, let's say you're paying for a 5meg MetroE product currently .... and wanted to upgrade to 10megs. You want to know if there any carriers who could provision this in a couple days. Since this type of upgrade wouldn't require running another circuit - logically you would expect it's a matter of flipping a switch on the carriers network to turn up the additional 5megs .... which might be quick to do.

Now for the nitty gritty.

Typical ramp up time frames are ....

1. 1-5 Business days for Ethernet
2. 1-5 Business days for Fiber
3. 5-7 Business days for Copper
4. 14+ Business days for Wireless

However ...... there can be many limiting factors that will change from provider to provider that should always be taken into consideration by any I.T professional when forecasting capacity increases.

1. The Human Factor .... do they manage the provisioning division efficiently. What is their average turn around times with processing a capacity order or extra links? This is the first question you should ask any carrier.

2. Ticketing Systems ..... personally I believe at least 60% of the turn around times for latency can be attributed to the CRM setup. If the system is poorly coupled with inefficient staff, then turn around times can get very nasty and long winded. Always ask what CRM solution they are using. If it is Open Source .... quiz them on how long they have been using it. This will indicate how much time and resources have been put into getting the system functional. New setups will have a lot of problems.

3. Physical Capacity To The Premises .... there might not be enough capacity to the premises to ramp up the service. If this is the case, then a complete due diligence needs to be carried out. Sometimes this can take a carrier longer then 7 Business days. A system wide check would have to be done to check and see what recourse there is .... or what issues may come out of incorrectly provisioning the correct capacity amount.

4. Back-Haul Capabilities .... it is quite normal to see carriers run their networks at 80% capacity. However, Back-haul of data can be hard to predict for some players in the market. Especially when they are just re-selling someone elses capacity. This could potentially be a big bottle neck for you here. Don't be afraid to ask them who their back-haul provider is. But be aware when they say they have more then one. Usually there is one primary one and they are normally the cheapest (and for a reason).

5. Company Policy (yes an odd one I know) .... in some places around the world they actually have company policies that dictate turn around times on capacity upgrades. This is enforceable through a tightly run system. Even though they can log into the switch and ramp up the port, they enforce a strict policy and procedure system. I must admit you always get what you request .... and never have an incorrectly provisioned service (well none in my experience) .... but they are damn slow and can be somewhat frustrating.

However in saying the above, every country is different, and every carrier is different. Then there is also the multi-layer factor as well that will change in almost every single scenario.

The fact of the matter is, if you are not happy about your turn around times, then call your account manager in for a meeting. Sit him/her down and explain what impact the lengthy process is having on you business, and explain to him/her that it really needs to be remedied or you have to investigate all your options. Remember they are there to look after you. They are also paid to look after your interests as well as the company they represent. But at the end of the day you are paying for a service. If you are not satisfied you either protest. Then if that is still not good enough you vote with your feet (so to speak). But do it all in a nice and professional way. Don't be a jerk about things.

You can make the whole process easier .... get higher odds of an outcome you want .... and have an advocate working on your behalf .... by using the free services available through Bandwidth Solution

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