Monday, August 11, 2008

Is VoIP The Right Solution For Your Small - Medium Size Business?

The truth is .... it depends what your business is as to how VOIP can support it.

VoIP technology provides two main advantages:

- Cost of monthly service from telephone company

- Seamless connection of multiple office locations with full functionality of the user handset. (Central Reception, Central Messaging, Unified Messaging (e-mails & voicemail), Intercom, Paging, Call Transfers)

It should be noted that you can utilize VoIP technology to connect multiple locations without replacing existing office phone systems. Gateways can be used with most PBX's and Key Systems.

You can also create hybrid solutions; install VoIP Phone systems at the main office and/or remote locations; use the same local phone service which you are currently using (no loss of dial tone if the internet connection goes down) for each location or just the central location. Connect to each remote location (single VoIP phone or VoIP phone system) via the internet. The bandwidth size of the connecting internet pipe would depend on how many users are at each location.

In the short term VoIP offers cost savings; for the long term planning VoIP offers seamless connections to remote locations which creates an entirely new paradigm when planning future expansions and personnel moves.

- Store managers can be connected to the store phone system while working at another store or remote office.

- Sales personnel in widespread markets can be connected to the office via the internet and have the same functionality as being physically in the office. This eliminates drive time; improves productivity; and reduces cost (less office space needed at the main office)

- Improved customer service; because you can transfer a caller to anyone on your network the caller gets to the right person without having to make another call. Your customer is happier and your company can utilize existing personnel and not have to double staff for multiple locations (another cost savings)

Top VoIP equipment vendors are Allworx, Avaya, and Nortel.

VoIP is available from many different vendors including Packet8, Lingo, and VoIP. You'll find more on these vendors here: Small Business VoIP. For larger organizations needing an enterpsrise solution you can take advantage of no cost consutning through Business VoIP.


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