Wednesday, July 16, 2008

Vonage Nightmare Continues .... Don't Let This Be You

Many Vonage users have had issues with Vonage customer support (if you can call it that). But this story is really scary. Read on to see 1 person's 3 year ordeal with trying to cancel their Vonage account. You can't make this stuff up!


....Left Vonage But The Nightmare Continues....

"First, I want to say that I was a happy Vonage customer for 4 years. The only reason I chose to leave them was I got a better deal. Leaving is the rub. Even after you leave, Vonage keeps on billing, and they resurrect dead service without notice.

In late September 2005 I ordered VOIP service form another carrier and canceled Vonage. Several calls to Vonage sent me through a succession of people, many who had poor command of English, and eventually led me to wait on hold for the person authorized to end my account. The wait was too long, and I finally believed I closed the account on a Saturday after spending more than 2 hours on the phone with them.

When I had alledgedly discontinued service, I had been using my new carrier for several weeks and had disconnected the Vonage ATA box. They billed my American Express charge for the entire month, and I paid the entire bill. All was well until the next American Express bill arrived and the usual charge from Vonage was again on the bill again. I had now not used the service for 2 months. After more phone calls to them, and long waits, I finally got assurances form a Vonage employee that the service was discontinued. Although no one would agree to credit me for the illegitimate charges. I paid the bill and moved on to more productive endeavors rather than fight over $30.

The next month, you guessed it. Vonage billed my American Express again. I phoned American Express, and they contested the charges. Since Vonage did not bother to prove they were legitimate, the charge was reversed. Every Month following that time, I had a new charge from Vonage that was contested and reversed. I repeatedly called Vonage and emailed them to no avail. As a rule no one could find my account when I phoned them .... or I was told it was an error. This continued for more than 2 years until I finally closed the American Express account. Finally all was quiet after 2 years of trying to get read of the Vonage beast.

Today (19 May 2008) I received two collection notices from an agency writing on Vonages’ behalf. They say I owe more than $250 for Vonage service including charges from last year - more than 2 years after I canceled service.

Well, dear reader, it’s time to take the gloves off and pound a stake through this thoroughly evil company’s heart. If you have Vonage service, I encourage you to cancel service and see how things go for you. There are a plethora of other VOIP carriers in the world who are less expensive .... and have much better customer service than the Vonage beast. Don’t leave for me, leave for yourself, you’ll get a better deal. Much better treatment too."


For anyone looking for a cheaper and more reliable VoIP provider .... as well as better customer service .... just go here: VoIP Provider List They offer a convenient listing of multiple providers where you can compare plans, features, etc. Includes Packet8, Lingo,, and more.

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Blogger VerbatimEB said...

Hello Michael.

I read this sometime ago when you posted it at ABHP on Ryze. Great article. I have been having a similar issue with AT&T and Spring (both) so this kind of thing may be more universal than many folks know or have experienced.

Eileen :D

9:20 PM  
Blogger Paula said...

How does that song go? m-m, m-m-m!

It's really annoying when you go to cancel something and then get caught up in something like this. Just a reminder that we should always check out ease of cancellation policies before we sign the dotted line.

7:58 AM  

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