Thursday, July 19, 2007

SunRocket Is Dead.....Packet8 To Help Ease The Pain

It's no secret that SunRocket has been enduring hard times evidenced by the enormous internet buzz the last few weeks.

Originally, it appeared that SunRocket would be trying to keep their VoIP service online through any transition or sale. But that was wishful thinking as an apparent potential buyer backed out....meaning the end had arrived.

The New York Times has a piece this week on the debacle:

Internet Phone Company Halts Operations

You should realize that SunRocket never had a good business model. If you take the time to read all the rants and ravings across the 'Net over this'll find some interesting tidbits about how much SunRocket planned on paying per subscriber in acquisition costs. Hint: It was well over the $200 they collected for a year or two of unlimited domestic service. Hmmmmm......kinda sounds a bit like those idiots at Vonage doesn't it? A bit too similar I'd say. Also very similar to be forewarned there too.

Now that the cat is finally out of the bag.....having devoured the SunRocket yellow's time to move on. As fast as possible.

With SunRocket abruptly closing it's doors and shutting down their VoIP service..... over 200,000 customers are left to fend for themselves. That's just a shame...they deserve better.

All this week SunRocket users have been abandoning ship to other providers. What was once a trickle is turning into a tidal wave. Word of smart and don't panic. Two items you need to do NOW are ... print out your SunRocket statements and port your number.

Basically....fleeing users need to print out a SunRocket statement from the website, open a new VoIP account elsewhere, tell them you'd like to port your number and send a copy of the printed statement. Some customers have started contesting any SunRocket billing charges with their credit card companies too. Note: you'd best hurry, since invoices are now mysteriously disappearing.

A very helpful site with calm.... right on .... common sense .... meaningful guidance can be found at:

The Crusty Systems Architect

Despite the bleak outlook for consumers....all is not lost however. It appears that Packet8....a 20 year old stable stepping into the breach to help out. You can read the press release here:

Packet8 Selected as Preferred Replacement VoIP Service by SunRocket

Publicly traded, twenty year old 8x8, Inc. has been offering Packet8 Internet phone service since 2002 and has been awarded 68 U.S. patents for voice, video and VoIP technologies. At the end of its 2007 fiscal year ended March 31, 2007, 8x8 reported more than $53 million in revenue and approximately $12 million in cash and showed significant progress toward becoming cash flow positive. Out of all the options Packet8 is the most stable service to land with. A wholly different business model....which means Packet8 will be around for the long haul.

For more information...and to port your number to Packet8....just drop in here:

Packet8 Internet Phone Service


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Blogger anthony said...

Lingo is also present to help former SunRocket customers. As a satisfied customer of Lingo, I can confidently recommend Lingo to everyone. With Lingo, you are not only getting seamless transition and but also you are provided with smart international calling features at lower rates. All their international calling plans are now packed with high end features such as online account management, free in-network calling, local number portability, universal phone number, emergency calling, toll free, 3 way calling and more.

1:34 AM  

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