Monday, January 17, 2011

What Is Most Important To Your Business When It Comes To Phone And Internet Service?

This is kind of a generic question, but I'll give it my best shot. It depends on the type of business applications/uses the company has for their communication services .... both phone (voice) and IP (data).

Uptime is super critical for any connections to a business, especially to its Web Site, since a company's web site is their storefront on the Internet.

If they are using VoIP or MPLS for voice, latency and Class of Service are very important. Class of Service allows the business to prioritize their Voice & Video traffic over E-Mail so it is important. Some carriers charge for Class of Service, so the cost can be a consideration.

Collaboration is important to many businesses so Audio Conferencing might also be an important consideration.

Phone service has evolved for businesses over the years ... and is still improving ... both in cost and features/capability. There's much too choose from today so go slow and know exactly what you want ... both in price and capabilty. Then simply be a smart shopper.

ISPs (Internet Service Provider) are different if destined for home users or businesses. Residential customers can choose between dial-up, cable Internet and DSL ; business-class connections usually cost more, and solutions or providers vary according to location, what is important for business-class connections is reliability and greater upload speeds.

The ISP might guarantee that 99.9 percent of the time the connection will work; you have a written document, called an SLA ( Service Level Agreement). However the ISP can only guarantee the service between your building and the edge of the ISP’s network (where it connects to the Internet backbone). Beyond that, they have no control.

The contract may be cheaper if you go for long term, but if a cheaper and faster service shows up some time after, it will not be a good idea to have a long term contract.

Most broadband connections for home users have a low upload speed; business-class broadband connections usually provide more bandwidth for uploading.

When integrating voice and data service in business you can lease a T-1 line from your phone company and use half of it for Internet traffic and half for phone traffic, and a single device can handle routing and security for both services.

If your phone system is based on VoIP (Voice over Internet Protocol), ask about latency (the amount of time it takes a packet of data to get from your VoIP device to the call receiver's device; to me extremely important), and jitter (irregularity can damage sound quality).

Equipment and installation costs are important; for home users, they cost a lot less than for businesses, because in business you need a router and this can be expensive.

For business, one must see what the needs about bandwidth, latency and uptime are, according to the services one provides, or needs for running the business.

For help finding the best fit phone and internet service for your business .... check out this resource:

Business Phone Internet

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