Thursday, December 23, 2010

A Hosted Call Center Case Study

My friend Darren Prine of ConnectFirst recently shared his latest article which was just published online. The article is an interview with Linda Ruffenach, President of ACCENT, an international provider of integrated marketing solutions. Linda is incredibly intelligent and thoughtful. Her responses to Darren's interview questions are amazing.

If you have ever wondered why a company would want to move from premise based call center equipment to a hosted (cloud based) provider, then this is the article for you. In the interview, Linda covers why ACCENT moved to a hosted call center solution, the benefits they have experienced and improvements in their ROI/TCO.

Please check out the article and be sure to leave comments/feedback.

Hosted Call Center Case Study

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Blogger Darren said...

Thanks so much for sharing my article.


2:05 PM  

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