Monday, June 15, 2009

What Does The Future Hold For Business VoIP??

What the future holds for VoIP is anybody's guess right now. The telecommunication landscape is a fast changing and evolving landscape. Sort of a "here today .... gone tomorrow" environment. So although VoIP may be here to stay ... how it "looks", is employed, and the impact it has may be quite different. Than again .... maybe not.

First ... before making any projections there needs to be some clear boundries on just what VoIP really is. Plus generally define where it's been and where it's at now.
VoIP is a technology, not a product in it's own right.

VoIP has a killer app: voice telephony

Voice telephony isn't new and, for most real-world applications, using VoIP instead of TDM, GSM, or analogue technologies doesn't add any significant benefits to the user. All of the significant benefits provided by VoIP technology are benefits to the infrastructure and these are mostly transparent to the end user.

This is where we are today with VoIP.

VoIP can offer many real end-user benefits in terms of new features but, for whatever reason, these are not in widespread use yet. Perhaps they will never be because people simply do not need or want them.

If I were to make a guess I would say the evolution of VoIP technology and services over the next 5-10 years will be similar to the last 10 years of VoIP: mostly incremental technology changes with few, if any, end-user feature benefits.

However .....

I think VoIP has made tremendous strides in the last 3 years to being something that most businesses will need to be competitive. The reason(s) .....

1) Quallity of Service (QOS) has improved tremendously,

2) Feature Sets available with VoIP

3) Cost

Features available with VoIP generally improve the ability to collaborate on tasks more simply and cheaper, the ability to have virtual offices and connect easily and simply with remote workers is huge. Other features like: presence, find me follow me, unified communication make this something that businesses WANT.

Features such as these I think are almost to the point of being disruptive and businesses not having these tools at their disposal can suffer by not having them.

Furthermore the convergence between IT & Telephony is really becoming a reality which only validates the usage of VoIP in the workplace. Additionally, this will spur developers to improve/add even more features to the plaftform particularly in the CRM area.

To me the only obstacles that still can be a little sticky once in awhile are:

1) 911 call location

2) Power Backup in the event of power blackout or brown-out

The above is not meant to be all inclusive. It's simply an overview of the present and a best guess look into a possible future. What really happens in the days to come .... who knows. Just sit back and wait and see.

For no cost assistance to evaluate and design a business VoIP solution for your current needs .... I recommend using the free resources available at Business VoIP

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2 Comments:

Blogger Robw said...

I would have to agree with the "pace" prediction. We, Junction Networks, have been offering business voip services for 5 years. We have been experiencing steady growth, but nothing like the explosion of Internet service ten years ago.

When you think about it, it's pretty clear why. Adoption of VoIP means you are switching from the incumbent technology, the telephone network.

Such a massive migration takes time!

2:03 PM  
Blogger MRVDL said...

I used to manage Telecom for a 50-office Real Estate co. I believe the decision to go VOIP is a no-brainer. In particular I like hosted soltions such as Telesphere's. If there's a threat to the current VOIP industry, and I'm not sure there is, my guess is it will come from cellular/wireless carriers and/or from new internet technologies/services.

3:58 PM  

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