Wednesday, October 01, 2008

Real Problems With Magic Jack .... Is Majic Jack Hiding Something?

Read the TOS ("Terms Of Service) for Magic Jack VERY closely. You might be surprised at what you see there. Or NOT see there. I've pointed out issues with Magic Jack in earler articles on Broadband Nation (see archives). But this revelation should make you VERY concerned.

In short ... to quote a favorite cartoon character .... "Be Afwaid, Very Afwaid".

This is just pointing out the not-so-obvious that is hidden deep within the TOS, and other 'gotcha's' that you won't realize until after you give up your $ and privacy!

First:

Here is the contact info for MagicJack:

PO BOX 6785
West Palm Beach, FL 33405

Magic Jack Phone number: 281-404-1551
Billing MagicJack number: 561-594-2140

CAUTION: it looks like they track the number that calls and places you into a repeating loop if you call back a second time. so if you need to call a second time make sure its from a different number.

Second:

In the TOS you agree that everything in your computer is fair game for them to know about, all web sites, email, and numbers called are there info.

You agree to have all of your information resold to third parties.

There is no Un install for this program. Even if you stop using it, it gathers your information.

You are put under high pressure to sign up and pay for 5 years.

There is no published phone number, email address, or mailing address.

All customer support is done via type in the box chat.

There is no written warranty on the box. It breaks, you buy another to maintain your service.

Computer must be left on to make or receive calls.

Pop up window comes to front of screen anytime there is a call in or out call.

MajicJack Spyware slows down your computer even when you are not using MagicJack

Advertising is in the pop up box.

And yes, you do save around $150 a year not using a real Voip company.

At what little price people put on the information and security.

So ask yourself, is it really worth it?

Wait .... there's more.

Majic Jack is owned and run by YMAX. They are not a stand alone VoIP provider.

Also .....

"The software for the MagicJack does not run directly from the device. It fully installs on the Windows system, which also makes the MagicJack less attractive for situations where one might want to use it on someone else's computer (say when visiting family). Making this even worse, there was no easy way to uninstall the software from the system, with the program not even showing up in the Windows Remove Program window. UPDATE: MagicJack confirmed that there is currently no easy way to uninstall the software. The process required to uninstall the software requires multiple Windows Registry edits and the removal of several folders on the Windows system. Based on this, I wouldn't recommend using the MagicJack on the systems of friends, family or business associates." -- (see magicjack fails to cast a voip spell)

Nobody should accept having to leave unwanted software on a personal computer, or any tell-tale trace of the MJ program on a public computer, a business workstation, or a borrowed device.

The key concepts here are action and intent. IF MJ is not actively monitoring computer activity and collecting data about its customers, that's great. They would be taking no action that anyone could be concerned about.

But consider their intent. Their TOS spell out their intent -- the intent to feed context sensitive advertising, which requires manipulation of information from your brain through their software into their processors. There seems to be little restriction of what info their software can see. (Kind of like your home builder installing bugging devices and cameras into your bedroom, just not yet watching the feed.) Then there is the ability of MJ to modify their software (upgrape, anyone?) at any time, without the common user's ability to stop it, and that revision could include the spyware coding. While you, the uncommon user, have the ability to see what they are doing, the common user has no idea when the change is made. Now let's consider MJ's intent of not building in an UNINSTALL capability. I am suggesting that this exposes MJ's intent to have their software on your PC whether you're an active phone customer or not. What would be the intent of having that software on the PC of a former customer? (Consider, also, their "convenience" feature of taking the device with you so you can use it on a friend's PC -- thus installing the software on that machine, too!) What information could that software obtain that would be of value to MJ? And what could the common user do to stop it?

MJ could shut down their phone service tomorrow, and they have a window into 1 million PCs -- to feed advertising, log key strokes, and obtain surfing patterns.

By laughing at the TOS provisions, you are overlooking that they are warning you of their intent -- and protecting themselves from future legal action. "We told them what we were going to do. It was in our terms of service and the customers agreed." Case dismissed.

Several years ago there was another nice utility that was offered -- Weather Bug. Everyone liked Weather Bug. You downloaded a program and it was nice enough to give you accurate weather forecasts -- while it spied on you. That little program helped popularize the anti-spyware industry, which now extracts $50 a year out of millions of users.

Action: not guilty.

Intent: too soon to know for sure, but all the clues are right out there in the sunshine. You won't have to be Sherlock Holmes to figure this one out.

From their EULA:

“You also understand and agree that use of the magicJack device and Software will include advertisements and that these advertisements are necessary for the magicJack device to work … Our computers may analyze the phone numbers you call in order to improve the relevance of the ads”.

Any claims, legal proceeding or litigation arising in connection with the magicJack device or Software will be resolved by binding arbitration … in Palm Beach, Florida.”

In short, it not only has one agree to ads with its paid-for system, but claims that the ads are necessary for it to work. It will also snoop on your calls to target ads more accurately, and has you sign away your legal right to take it to court if it defrauds or otherwise harms you. Delightful.

Neither the EULA itself, nor any other privacy or legal information, can be easily found at its homepage. It’s not even provided at the point of sale, where one enters credit card info, email and street addresses as such, so as to gain access to the service and have your MagicJack dongle delivered. I found the EULA’s URL through Google.

When you access MajicJack’s instant web help page, a bizarre series of “compatibility tests” take place first, reporting lies like “Your MagicJack is functioning properly” even if you don’t have one installed.

Even the “look how many people came for a free trial” counter on the homepage is a fake, a javascript applet that increments itself automatically:

// the interval (ms) between new visitors
var interval = Math.round(86400000/perday);

As if targeted advertising, systematic privacy invasion, and the signing away of your legal rights wasn’t evil enough!

Labels: , , ,

136 Comments:

Blogger Shon Bi said...

Hi! I like your blog. I see you are talking about Magic Jack. Magic Jack specializes in development, design, manufacturing and distribution of special patented Magic Jack devices that allow its owners to make free calls. However, judging from the amount of the complaints you find on this great site www.pissedconsumer.com it is obvious that the calls are not that free and the services are not that perfect.

10:22 AM  
Blogger Mary Mac said...

I recently got magic jack and it works well, BUT I can't get my AREA code 0f 360. I use it on a totatly independent computer with nothing for them to see.

Thanks,
Charlie

2:34 PM  
Anonymous Anonymous said...

Magic Jack is only $20 a year. Naturally it’s going to attract a lot of users. For those who are worried about MJ snooping on their activities (this does NOT include me), there is a very easy solution here. After you connect your MJ, it will automatically contact the MJ site (the Mother Ship), and then it will install its software. After this is done you now have (or should have) a completely functioning phone. Now, to avoid snooping, as well as the MJ popup box (it really doesn’t bother me), simply create another user profile on your computer (you can also privatize the profile). After you’ve done this, log onto your new profile now, while your other user profile, which MJ is installed on, is still running. Viola. Your phone will still work. You won’t see the MJ popup window; and you will also not have to worry about website tracking - since MJ isn’t installed on your 'new' user profile.

p.s. I am assuming everyone knows how to create an additional user profile on Windows.

p.s.s My MJ works great(it's my second phone. Can't beat the price either.

2:22 PM  
Anonymous Marcia said...

I though I would the Majic Jack a try so I placed the call and was told by the automated service I was going to receive a confirmation email after the order is processed. I never got my email so I called and the person Nash I chatted with gave me an address to keep an eye on my order. He also gave me an email address to use with majic jack. I looked up the address to check the status of my order and it was a majicians address to order majic tricks www.majicjack.com/orderstatus.html I called back and spoke to a wendel and he said in order for me to receive a confirmation email they need the password to my email. I forgot about the one Nash gave me. I freaked out wendel and asked him why would he need my password to my email he said thats the way they put us on file to get a confirmation I paniced and ended the chat called again and chatted with sharon. She also asked for my password so I gave her my majic jack address and my password they emailed me. all the email said was your password is 123456 so I gave that to her. She said that was not an accurate email she wants my actual everyday email and password I said you are out of your mind to think I would give you personal information like that. I have personal information in my address she said they dont look at anything. They aslo said they only asked for email address on the phone to process the application. no one gets a confirmation email unless you purchase this product on line. I said I haven't even received the item yet and i am having so many problems please cancel my order. We will wait and see if they charge my account. I informed Sharon if there are any charges applied to my account, I will file suit with the company.

3:43 PM  
Anonymous Anonymous said...

Here's how you can uninstall MJ... http://www.ooine.com/index.cfm/2008/3/15/How-to-uninstall-Magic-Jack

Got my MJ today, but requested RMA due to the poor voice quality... lousey that there is no phone support... and more alarming there is no uninstall pgm, as written above. ...makes one wonder as to any spyware, as you pointed out in your comments... i agree that it's suspicious strange and concerning... when it is too good to be true, well, it was too good to be true!

10:01 PM  
Anonymous Anonymous said...

I made the mistake of ordering Majic Jack. I listen to Sharon recorded voice tell me I could get only 3 magic jack at their introductory price. I thought I bought one, I received. I received 3 and was billed shipping and handling fee of $89.00. Do not call this number. It is a rip off.

5:35 PM  
Anonymous Anonymous said...

I see no indication that the MJ software monitors keystrokes or anything of that manner. The "targeted advertising" works by analyzing any numbers that you dial, that are businesses. If you call Walmart alot they might feet you Walmart ads etc. No worse than Google does with their email and adwords.

10:21 PM  
Anonymous Anonymous said...

This is one of the most devious scam prodcuts and gorrila marketing that I've seen. This is just a scam and con. "To Get this scumbag Dan Borklosy what ever his name is ,He sells your personal informaiton to a third party. that includes your personal browsing history. If you went to an X rated porno site "by accident" this guy will know. When you go to check your Bank account ,this guy will know. he will know your credit card information., personal ,confidential information that you should not permit anyone to know. he will sell this to foreign partys if he can. who knows where your information will end up ,maybe Nigeria,Somalia. Iran. This also later could be used to blackmail people. Also you can not unistall this Majic Jack program from your operating system. this is spyware ,Check with the Palm Beach County BBB also this gym has criminal records and he is a defendant in numerous scams in Florida, he is presently under investigation by the florida Dept. of Law Enforcement. he is a scam artist. involved in an online criminal conspiracy.

10:46 PM  
Anonymous static brain said...

here is contact info info on ymax the company selling magic jack

State of Texas
Mailing Address
Primary: Mailing / PO Box
YMAX COMMUNICATIONS CORP.
P.O. BOX 6785

WEST PALM BEACH, FL 33405-6785
Email: peter.russo@ymaxcorp.com

Agent for Process
CT CORPORATION SYSTEM
350 NORTH ST. PAUL

DALLAS, TX 75201
Main: 214-979-1172
Alt: 214-979-1172
Fax: 214-754-0921
Email: info@ctadvantage.com

Contact
YMAX COMMUNICATIONS CORP.
P.O. BOX 6785

WEST PALM BEACH, FL 33405-6785
Main: 561-586-3380
Alt: 888-230-0060
Fax: 561-586-2328
Email: mike.shippey@ymaxcorp.com

Company / Physical
YMAX COMMUNICATIONS CORP.
5700 GEORGIA AVENUE

WEST PALM BEACH, FL 33405
Main: 561-586-3380
Alt: 888-230-0060
Fax: 561-586-2328
Email: peter.russo@ymaxcorp.com

Authorized Rep
YMAX COMMUNICATIONS CORP.
P.O. BOX 6785

WEST PALM BEACH, FL 33405-6785
Main: 561-586-3380
Alt: --
Fax: 561-586-2328
Email: peter.russo@ymaxcorp.com

11:00 PM  
Anonymous Anonymous said...

hI ALL, NOW LISTEN CAREFULLY, WHAT THIS GUY WROTE IS REALLLY TRUE AFTER READING THIS BLOG i TRIED TALKING TO CUSTOMER CARE OF MAJIC JACK AND THAT GUY REFUSED TO ANSWER ANY OF THIS INFORMATION,, HERE IS MY CHAT

see HE DIDNOT COMMENT ANY OF PRIVACY POLICY WHAT I WAS CONCERNED FOR,


ANSWER ANY OF THIS

hI ALL, NOW LISTEN CAREFULLY, WHAT THIS GUY WROTE IS REALLLY TRUE AFTER READING THIS BLOG i TRIED TALKING TO CUSTOMER CARE OF MAJIC JACK AND THAT GUY REFUSED TO ANSWER ANY OF THIS INFORMATION,, HERE IS MY CHAT


ANSWER ANY OF THIS


Please wait for a site operator to respond.

You are now chatting with 'Eric'

Eric: Hello, how may I help you?

XXXX: hiu

XXXX: I just bought majic jack yesterday , one question I have is it have 1 yr of service inclunded

XXXX: so will that be started fromt he day i plug in it to computer or the day i purchased

Eric: Yes. That's right and when you already register your magicjack.

XXXX: so if I want to start it next yr in january i can do thAT

Eric: Yes. You can do that.

XXXX: I am concerned about privacy

XXXX: and I saw soem blogs they said majic jack collects f=informqtion from our computers

Eric: Your 1st year of service will start on the day you register your magicjack.

XXXX: and U have the in terms of service that U can share the information liek emails and numbers called with 3rd parties

XXXX: ebibg a VOIp it is still strange that you dont have a dirtect customer supprt number , u have it via chat ????

Eric: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satified.

XXXX: XXXX: and U have the in terms of service that U can share the information liek emails and numbers called with 3rd parties

XXXX: answer to this

XXXX: ??

Eric: That is in our CSR as we chatted our customers.

Eric: So that we can assist them with regards to their issues and order.

XXXX: I see, so it means what i read is true

XXXX: as you dont want to comment on this

XXXX: and now that scared me more

Eric: Let me show to you your order details.

XXXX: ok

XXXX: Ok man, I got what I suspected. U didnto give me a clear answer

Eric: Your question is about the information right?

XXXX: aND NOW i CAN SPREAD IT ALSO THAT YOU DONT GIVE A DIRECT ANSWER FOR THAT , YOU CAN BE A THREAT TO PRIVACY OF CUSTOMERS. SO AVOID USING MAJIC JACK.

XXXX: YES

Eric: Contact ID XXXX

Eric: Contact Email Address XXXX@hotmail.com

Eric: Country United States

Eric: City Saint Louis

Eric: Organization CHARTER COMMUNICATIONS

Eric: Postal Code 63195

Eric: ISP CHARTER COMMUNICATIONS

Eric: Connection Type Corporate

Eric: Operating System Windows Vista

Eric: Time Zone America/Chicago

Eric: IP XXXXXXXXXXX

Eric: Host XXXXXXXXXXXXXXXX

Eric: State/Province Missouri

Eric:

Eric:

Eric: Session Info

Eric: State Chatting

Eric: Skill tech

Eric: Operator Eric

Eric: Browser MSIE 7.0

Eric: Cobrowse Support Yes

Eric: Last Visit

Eric: Last Chat

Eric:

Eric:

Eric: Pre-Chat Survey

Eric: Email Address XXXX@hotmail.com

Eric: What is your name? XXX

Eric: What is your order number OR retail location purchased? radioshack




Eric: May I have your full name and email please?

XXXX: THANKS

XXXX: I GOT MY ANSWERS

12:22 PM  
Anonymous Anonymous said...

Wow! After reading all of the comments on this blog I am no longer even thinking about trying Majic Jack. I was speaking to someone who had all but sold me on the idea because she had just got it and is very happy with it. I was really impressed with the idea of being able to talk to anyone anywhere in the world. I just want to say thanks for the heads up!

12:56 PM  
Anonymous Anonymous said...

Wow, what xxxx said about Eric, I got the same thing from Eric!
I ALSO GOT THE SAME THING FROM A FEW OTHERS AT MJ, WORD FOR WORD! Also, I found great difficulty in talking to anyone while downloading a program or files into my computer, it breaks up worse than a cell phone. Lastly, I had problems reaching some numbers that I call on a reguler basis. I would dial the number, area code first mind you, and wait for the other line to ring. then, I would just get a dial tone. When I chatted with their "Tech" to fix this problem, 2 1/2 hours later, I ended up losing ALL OF MY CONTACTS!!! I lost a lot of very important numbers today, and am getting rid of Magic Jack.
and, I can't hardly believe tht when you dial 0 for an operator, there is none, just a recording saying your call went through! What a HOAX!

1:43 AM  
Anonymous Rickie said...

Wow, what a mess for a little device that cost $20 a year. It works great for me. Had it for alittle over 6 month.

The new upgrade is awesome and new look. People complaint about a 30 minutes limit per call with the new update. I haven't had this problem, maybe because I dont abuse the service and talk for hours and hours. I believe those who has the 30 minutes limit are those to really abuse the service, talk to much, and try to hack into it and do stuff they shouldn't be doing it.

Thats what I think! Keep up the GREAT work MagicJack, your product is okay with me and my entire family all across America and in South Amercia ( they have one too ).

9:47 AM  
Anonymous Kevin said...

Rickie,

Funny, my parents spent over an hour trying to get their dish network bills straightened out and every 30 minutes they got cut off. That was how they found out about magic jacks 30 minute limit.

I hated weatherbug when it started showing up on every PC where I used to work and maintain the PCs. That was way back when Gator was stuffing the spyware in, and on POLICE computers at that. I think it's safe to say magicjack is the new gator.

I suspect within a year the current CEO will sell the company off to some investors, make off with tons of cash, and watch from a beach surrounded by silicone enhanced women as the company sinks like the titanic from being unable to sustain it's model.

1:06 PM  
Anonymous Anonymous said...

Holy crap i just saw this commercial for the first time today in seattle and i gotta admit i was gonna be one who was scammed! I am a full time college student and was like hmmm now i get to talk to my family whenever i want for only 20 a year. Well my fellow consumers thank you for helping me make my mind up for me. Oh thank god for the internet otherwise we would all be screwed! thanks for the blog and sorry to everyone who has been scammed!

3:39 AM  
Anonymous Pam G said...

Well, Hello all. Today was a really big day for me. Im moving forward professionally and I thought about getting a business line. i thought about majicjack and decided to do some research on it....Thank God I did. out off all the comments the bad out shined the good. Thank you all for the warnings!

11:22 PM  
Anonymous Jake said...

Oh quit crying.
Anyone who didn't read the TOS before they bought the magicJack, it's their own fault.
I knew everything before I purchased the device, and I still bought it.
Works fine for me.
I don't need to uninstall it, and if I ever do I will just uninstall it. Just because software doesn't have an uninstall feature doesn't mean anything. The software itself is useless without plugging in the dongle anyways.
They are not actively monitoring computer activity and if they where you would hear about it. Trust me.
Magicjack has been around for a few years now and has yet to feed us advertising. If they do, you wont hear it on the phone. It will just be in the softphone, which can easily be hidden.
the fake counter is something i also already knew and its used be companies all the time. just look at the infomercials that say "only 3 more hours left"... Get over it, it's a common sales tactic.

8:02 AM  
Blogger Donald said...

Well, I have had my MagicJack for over a year and think it is worth it. I live in Costa Rica and use my MagicJack every day to call and receive calls from my friends and family in the States. Sure sometimes the quality is not very good but sometimes my broadband connection is poor or goes out altogether. Is that MagicJack’s fault? Sometimes I call a cell phone and the call is dropped, is that MagicJack’s fault 100% of the time? When I call another VOIP phone and the quality is poor or the call is dropped (not often), is that MagicJack’s fault 100% of the time. Sometimes when I call a land line the quality is poor or the call is dropped (not often), maybe I am downloading a movie, or something on another computer at the same time, is this MagicJack’s fault 100% of the time? Oh, I run MagicJack on a “Boat Anchor” computer, you know a very old junk computer (no monitor, keyboard, or mouse), just an old barebones system worth maybe $50 if that. If MagicJack wants to monitor this “Boat Anchor”, go ahead.

The fact of the matter is that MagicJack is a serious threat to a very powerful and declining consumer telecommunications industry. There is a very powerful telecommunication lobby in Washington. After all, the United States has the best government money can buy. At $20 per year, what do you expect? If you require 100% quality, 100% of the time, if you require 100% secure communication 100% of time, if you require the highest quality premium (from native English speaking) customer service 100% of the time, save your 20 bucks and go elsewhere, because you will not get it from MagicJack.

It would be very expensive for me to all the USA from Costa Rica or I could get something like Vonage, but what guaranty and what do I get there. My neighbor has Vonage and they have the same problems and pay much more.

If installing MagicJack is a concern, why not creating a Restore Point and save it. As for me I am happy with my MagicJack and will continue to use it.

10:12 AM  
Anonymous Anonymous said...

GET A JUNK BOX WITH XP. INSTALL IT THERE. I JUST SET UP MINE. IT INSTALLED ITSELF GREAT. I PUT A POWERED USB 2.0 1.1 HUB BETWEEN THE BOX AND MJ, AS PER THE RECOMMENDATIONS OF THE GUY UP AT RADIO SHACK. THANKS FOR THE WARNING ABOUT ALL THE SPY WARE STUFF, BUT IF YOU THINK FOR ONE MINUTE YOUR NOT IN THE LOOP ANYWAY, DREAM ON. AS FOR THE SUSTAINABILITY OF THE BUSINESS MODEL, HECK YES IT WILL PROBABLY CRASH, ANYTHING THAT EXPANDS AT THE EXPONENTIAL RATE CAN'T BE SUSTAINED. HAVE FUN WITH IT IN THE MEAN TIME. ONE MONTH OF MY LAND LINE WILL PAY FOR THE GIZMO!

3:48 AM  
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3:11 PM  
Anonymous Anonymous said...

What are you people doing with your computers that is so secret anyway?
After all aren't we connected to a public network? Also, I have an internet security system that catches spyware, when and if needed.
My MJ works great. No 30 minute limits nor one hour. We talk all over USA and Canada with no problems. Read the big cell phone companies TOS. They say the same stuff and don't guarantee perfect phone service, they only say it on tv and radio commercials. Do you people think no one can listen to your cell phone or land line coversations? I have a cheap police scanner purchased at radio shack and I hear plenty and it's by accicent. I will use MajikJack as long as I can. What do you want for $19.95 per year. I have used every major cell phone company out there and don't get as good results, with a contract.

8:51 PM  
Anonymous Anonymous said...

i hate it. and after reading this now i know why. i get a dial tone but nothing happens after i dial the number. it worked for the first three days and now nothing. and i cant get in touch with anyone. i think i will destroy my computer and. and buy another one. i am going to try a few of the ideas i have read on this site. but i don't know. i am a ll scared now. for those of you you have read this and still think you have a great deal, either you are in denial of the fact that you have been played, or you are one of them.

12:55 PM  
Anonymous Anonymous said...

I got so fed up with them, I bought www.majicjackstinks.com ("sucks" was taken). I haven't had the time to do anything with it yet, but here is some info I've collected for it with much research. This is all I know, I don't have any more info. Hope this helps someone!

http://uninstallmagicjack.com/
(really works - do ALL the steps!)

http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=92003333
(to report them)

Known Majic Jack Contact #'s
Peter Russo 561-586-3380
(561) 594-2140
(347) 531-9027
(561) 832-3021
(888)-230-0060
281-404-1551

4:23 PM  
Anonymous Anonymous said...

we just talk to Live onecare who is owned By microsoft which is supposed to protect your PC.
Well guess what they cant even diffuse the problem. So evidently this majic jack is acting as Big Brother to computer users. All the numbers listed on this page are not any good. I petitioned to have a public notice to all consumers to be warned of this problem and for Microsoft to mack it unavailable for people to download the Magic Jack until they agree that the consumer has control over the product they are paying for.

12:04 PM  
Anonymous Anonymous said...

This is an add on to my previous comment about my petition that we are supposed to recieve a call either today or tommorow on this issue. If we do not recieve a call by tommorow we will post the necessary numbers to call.

12:43 PM  
Anonymous Anonymous said...

this is to the anonomous who said the part about what do we have that is so secret on our computers?....... Well anything you do on your PC that has to do w/ internet can be published, and you are right but did u realize that magic jack can get passed your virus protection and make anything it chooses available because you gave them permission. to do so. So you may think you are protected by your antivirus and spyware... but you are not. After research I found that internet security only protects you if the program hasnt allready been given permission to enter. And seeing that Magic Jack was given that permission,.....Guess what you gave them permission. So are you protected?....NO. They can see what you are doing even if the Magic Jack is unplugged, seeing that it is a hidden embedded file, that continuously, runs. Anytime time you get on the computer, and the ethernet cable is plugged in to your computer, they can transmiit information. You gave them the key to your backdoor.

1:03 PM  
Anonymous Zeke Krahlin said...

Another poster said:

{{ I suspect within a year the current CEO will sell the company off to some investors, make off with tons of cash, and watch from a beach surrounded by silicone enhanced women }}

Hey, don't assume he's hetero, just because he's evil. He could be gay, you know. And if such be the case, this silicone of which you speak would be located elsewhere. :b

5:47 PM  
Anonymous Anonymous said...

i did some testing into the mj and my virus scanner found like 3 worms

6:50 PM  
Anonymous Anonymous said...

HI my name i Alex,and i had my magicjack for about 3-4 mons and a first it worked very good,then i started to have all kinds of problems.I troubleshooted
it many times. And when i contacted them for a REPLACEMENT they would not send it, or lessen to me.
I told them that i will let every body know about that,they replayed (do what you need to do) so i just wonted to let everybody to know that this is what you can expect from this kind of service. You will pay for year and be able to use it for couple of mounts.

10:31 AM  
Blogger bearcatskat said...

i am seriously considering getting a majic jack. but now that i read these blogs, i am more cautious! perhaps this is REAL, ya know? if you can prove weatherbug did this, why cant majik jack? gotta warn all of the others that shown interest in this. perhaps the blank account would also be a decent protection, but then again, if it gets past SPYWARE, why cant it get past all accounts and be in the main system?? seems possible to me, unless someone can better explain the TRUE SEPARATION of these user accounts to me...
in the mean time, beware! :)

4:11 PM  
Anonymous Anonymous said...

I have MJ and love it. The only problem I have once in a while is the software gets corrupt and I have to format the MJ drive.
You have to leave the computer on all the time to get or place calls is the only drawback I see. You will pay more in electricity than a regular phone .

11:43 AM  
Anonymous Anonymous said...

My MJ cuts off every 5 min, does anybody had this problem before? I can not find any troubleshooting tips for this problem. Thanks

1:20 AM  
Anonymous Anonymous said...

i feel like a jackass because i already bought my magicjack. ive had it for about a week. it works fine when i call my cell phone, but with many numbers it just says "Active" in the magic jack window and nothing happens.

12:04 PM  
Blogger Rob said...

i have had majic jack a year now and it has bee a nightmare from hell. I think i have had every problem i have heard about and then some. I spent 5 hours on their chat last night.

1:20 PM  
Anonymous Anonymous said...

GO TO WWW.SNOOPFREE.COM AND DOWNLOAD THEIR FREE SOFTWARE AND YOU WILL SEE HOW MANY TIMES THEY (MAGICJACK) TRIES TO ACCESS YOUR INFORMATION THROUGH YOUR KEY STROKES. AMAZING!

9:48 PM  
Anonymous Anonymous said...

Dontbuymagicjack.com

11:34 PM  
Anonymous Thebuck56 said...

I just got a majicJack and began using it today. The quality is the same as the phone company and it was really easy to install. I read the TOS and had some concerns as well. There is a comment by someone on this blog that says to create a different identity on your internet browser and use that. That will work great. If you are using broadband and have more than one computer or an older computer that you can connect then you can just use that computer for the phone and other non personal business and get around any potential problems as well. Bottom line for me is about $1.70 per month for phone service is a whole lot cheaper than the phone company and majicJack can't do anything any worse than the phone company already does to you.

11:17 PM  
Anonymous Anonymous said...

Thank you so much for the information shared here! It has saved me from making a big mistake.

I very much value my personal information as I do my banking and billpay on line. To learn here that MJ owner has a criminal background, is under law enforcement investigation, and has been involved in multiple scams is not someone I want to allow access to my personal information nor someone I would want to do business with.

Many thank you's for the information sharing.

11:25 PM  
Anonymous Don said...

I have had 2 magicjack one for my laptop,for on the road and one at home and I for one think it's great, no problems at all, I use both on mine.....DHW

12:04 PM  
Anonymous Anonymous said...

If I lived in the US I don't think I would use a Majic Jack. But as an ex-pat, in Bolivia, it is really great for calling the US. I just switch phone cords into the phone and get a US dial tone.

That's a real benefit for $20 per year.

12:09 PM  
Anonymous Anonymous said...

i love my magic jack except for one problem. all incoming calls are getting a busy signal. i'm sure it's the computer. i just bought a compac presario windows vista in feb 09. if any one can help i would appreciate it. thanks cindy

1:59 PM  
Blogger Jacob said...

I'm sorry this isn't directly about my experience with MJ as i found this site while doing some research on MagicJack...I appreciate the comments, but please, PLEASE, try to make sense in your typing...there is a backspace and delete key...maybe even spell check? I am now leaving this blog much more confused than when I entered it, absolutley no closer to a decision.
Most of the comments posted on this blog look and sound as if they were written by children...I'm sorry but i can't put much confidence in a comment someone writes when they misspell every other word..."leik?"...over and over even.
I'm sorry about the rant but i felt something had to be said...if you have something important to say, just try to make it legible and your point will be received with much more enthusiasm.

5:15 PM  
Blogger Gayle said...

Thanks for the info on this page. All I have to say is that anything that looks to good to be true usually is. I'll stick with my present phone service. :)

9:17 AM  
Blogger Gayle said...

By he way, FreedomFire, thanks for going to the trouble to inform us. This truly sounds like a Big Brother corporation and I want no part of it.

9:56 AM  
Blogger Gayle said...

Oops! I should have said "Michael". Sorry!

10:02 AM  
Anonymous Anonymous said...

I was considering a MJ as well and glad I came across this site. As an Information Security/Risk Mgmt Consultant for banks, I am pleased to see others who do their homework before attaching a device such as this to their PC. With the rapid increase in identity theft, this appears to possibly be laying a foundation to add fuel to this fire. I'm a little confused however, in that MJ would not be subjected to future legal action because they should be held to the requirements of the FTC's Safeguard/Privacy Rules (GLBA). This law requires that they disclose the type of non-public personal information they collect and whether or not they share or sell it to 3rd parties. If they do, they are required to give consumers the ability to opt out of this "sharing". One of the exceptions to this, is where the "sharing" is necessary to provide the service. This is probably why they are saying that this is the reason for collection of data. But honestly, I can't see the reasoning behind that argument. If you feel that you have been scammed or your privacy has been vilated, it might be worth filing a complaint with the FTC. Whether you signed the TOS or not, if they did not give you the ability to opt out, they likely violated the law. It also makes me wonder if Wal-Mart is on the receiving end of some of the "data" they collect. Not saying they are; it just makes me wonder.

1:00 PM  
Anonymous Anonymous said...

I bought a Magic Jack to experience the savings and the new technology. I have a bit of a older computer with USB-1 ports. I connected my Magic Jack following all the instructions very carefully, then tried the phone finding myself disappointed. It made calls, but the software would keep disconnecting and recycling itself back up every few minutes. Also the voices I heard on the phone sounded like they were under water sometimes (kinda worbly).

Refusing to say no to this invention, … I took my Magic Jack and a smaller house phone to our local public library and hooked up on one of the public computers. I’ll be damned, the performance left me absolutely speechless. Rock solid stability, crystal clear audio and it wasn’t dropping my calls.

This told me my purchase of the Magic Jack was a good one. The problem I was having at home must have been in my computer.

My next stop was a computer shop where I walked them through my experiences carefully and then asked for their advice. The guy in the computer store asked if I had usb-2 ports on my computer, … I replied “No just usb-1 ports”. He confidently put a small box on the counter top that was labeled usb-2 pci card. He said “From what you just told me, I’m positive this will solve your problem because phones are like a type of media, the usb-2 ports run more than twice as fast as the usb-1 ports. Your usb-1 ports are working, but they are struggling to get the job done. Usb-2 ports won’t struggle to work your Magic Jack”.

I went home and installed my new usb-2 port which cost less than $25.00, … then retried my Magic Jack and telephone. I was floored! It was behaving just as it did in the library. Rock solid stability, crystal clear audio and I never saw it drop another call or senselessly recycle itself ever again.

I am very happy. I’ve been using my Magic Jack for years with no complaints, and pocketing the savings on my telephone activity.

I’m very thankful to whoever invented this device. I also like the lower prices they came out with, … renew at $59.00 for five years. Absolutely sensational!

Joe

9:11 PM  
Anonymous Anonymous said...

Thanks for information "Joe". But by any chance do you sell these USB ports or are you a representative of MJ? Again, I"m astounded that a public library would not have better security on it's workstations and prohibit users from attaching external devices and installing third-party software at will. I'm not necessarily questioning the validity of your story and saying they don't, but if they do, it is this type of complacency and/or ignorance that places them and other users at risk. IMO, the best thing to do with respect to the MJ, is to read the TOS and understand exactly what you will be signing up for if you do go forward with the service. But, also understand that you do have the right to request the ability to opt out of sharing. Ask them to provide you with a written copy of their Privacy Policy and if you do not want them to share your personal information with 3rd parties, tell them that you want to sign an opt out. In addition, you should also ask them if they have implemented a "Red Flag" program, which allows them to detect, prevent, and mitigate identity theft. This is a program they are required to have in writing and implemented no later than May 1st. If they are a company of integrity and are compliant with the law, they should be willing to attest to the fact that they have such a program in place. Get this attestation in writing. Then if your information is compromised at any time, you would have a strong legal basis for restitution. If they are not compliant or refuse to provide you with the attestation, I can guarantee you, this is not something the FTC would take lightly.

3:29 PM  
Anonymous Anonymous said...

The economy is bad, so why would we not get an offer too good to be true?
$20.00 per year? They want to follow us, they put in photo cop systems on our streets, they send us credit cards with a high credit line, then they cause us to declare bankruptcy! We will eventually all be living in govt owned homes. Socialism is alive and on the way. Help them! Buy the majic Jack. They can sell govt our info, sell them the mj system, and go to costa rica and live high on the hog!

http://www.tias.com/stores/fourells

9:04 PM  
Anonymous Anonymous said...

PEOPLE, SAVE YOUR MONEY, THIS CRAPPY DEVICE DOES NOT WORK, NO MATTER IF YOU UPGRADE IT'S SOFTWARE OR PLUG INTO YOUR BRAND NEW COMPUTER IT WILL STILL GIVE PROBLEMS. THE ONLY FIX IS TO NOT DEAL WITH THESE KIND OF PRODUCTS. I'VE WASTED MY MONEY AND WILL NEVER GET IT BACK. MJ IS A RIP OFF AND WORTHLESS. TAKE MY ADVICE ON THIS ONE GUYS. TAKE CARE

11:03 AM  
Anonymous Anonymous said...

Wow am I ever glad I decided to check this out before I seriously considered purchasing. What they are doing is kind of scary. I wonder how it remains legal. I guess the old saying "Buyer Beware" fits this scam.

8:06 AM  
Anonymous Anonymous said...

This is an answer to Marcia... It seems to me that you have been to the wrong website.... these guys were trying to steal your pass... never give you pass away to anyone... If anyone asks about your passwod... That should immediately raise a RED flag...

By the sound of what your story it looks like you got into the wrong website that's using MagicJack name to lure people to give their personal infos..

7:17 PM  
Anonymous Anonymous said...

Folks...just sign up for Skype...it works, no gimmicks, you can call worldwide, use you computer mic/speakers or a Vip phone. No sweat no strain

2:33 PM  
Anonymous LaTonya said...

I too was taken in by the Magic Jack but only after checking with a few other people. My cousin in Florida says he has owned one for years and is totally satisfied with it. My brother-in-law has had his for over two years and raves about it. With that, I decided to order one on-line. The gadget worked perfectly for about two weeks, then boom! I began to have several problems. When my computer wasn't locking up, it was running extremely slow. Then I got a terrible virus and had to take the computer to have the virus removed. The computer has not worked properly since.
This may be a hit or miss device as it seems to work for some but not for others. Unfortunately, they have gotten $40.00 out of me, which pisses me off. I think about the millons of dollars the company has received from people like me who end up with a product that is no good. What a scam!!!!

Oh, I forgot that there was a class action lawsuit against the company in Florida.

5:26 PM  
Anonymous Anonymous said...

Thanks for the Heads up. I'm lucky I found this site. Thanks for being there.

While I'm looking to cut expenses, pop-up ads and giving up my privacy isn't worth the savings. I'm guessing that their true income comes from selling their customers out. The twenty dollars is just a front or come on.

7:05 AM  
Anonymous Anonymous said...

If you get to make phone calls cheap it may be worth it but if your worried put it on a old computer and use it as a phone.
Better than throwing a old thing away and who cares about the privacy on a computer you dont use?
The phone calls are another thing.
Oh yeah dont ask customer service too many questions they wont answer!
Treat it a back up for a real phone!
I think you could do it with software just as good and probably for free.

11:18 PM  
Anonymous Anonymous said...

Who needs a land line anyway... just use mobile phone and cancel your home phone.

9:21 AM  
Anonymous Anonymous said...

This was the worst piece of junk. I initiallhy got a majic jack and then put used it on my laptop which is connected off a wireless connection. The calls were awefull, it kept cutting in and out for some reason. The only thing I could think of was this was junk. I retured it and got my money back !

11:32 PM  
Anonymous Anonymous said...

I have a family member who has recently called me for assistance, complaining of many problems with her new netbook. She is a very cautious type when it comes to altering her system in any way, but she does have an MJ on it.

Her symptoms are: Error message on shutdown/restart - cmainfram: REPARA Parameter Error; degrading system performance; AVG AV will not upgrade itself and now reports errors on scans. Has anyone else had the same issues?

As some additional info for those of you who want to go to VOIP... there are a number of providers out there that work reliably on your computers. I have used Skype in the past and am a current user of Yahoo! VOIP. (mostly 'Yahoo Out' and their computer-to-computer calls, although I know many who also have 'Yahoo In'.)

11:29 AM  
Blogger katpinky1 said...

As with any product that's going to save money I'm sure the competition will do everything in there power to make sure Magic Jack doesn't keep there customers happy. I had just purchased a month ago and the only problem I have now is when calling home I got a recording: The number you have dialed is not in service."? Ive been working with the online tech support and they can't figure it out or at least I can't stay online with them all day. Anyone have any answers?

4:04 PM  
Blogger billyzeke said...

Katpinky simply uninstall majic J software and reinstall it !

That will fix your problem if not then take it back to where you bought it or send it back !

GET a NEW one ! I had problems at first mostly with cell phone callers bad signals !

Some other things also happen !

BUT other then a few glitches here and there better than my Verizon $65 service which had static on every call !

SPORTSBUZZY.Com

8:24 AM  
Blogger Random Stuff said...

I love magicjack. For those that don't there' actually a site out there that will buy your unit back even after the 30 day period.

3:55 PM  
OpenID jtrawise said...

I have disconnected my Charter home telephone today after using Magic Jack for three months it is my PERMANENT home telephone In addition to my iPhone and my daughters Sprint service I am now saving 700.00 per year give a fair shake qulity is superb rates are really really low and who needs customer service when the thing works perfectly ?

j wise

3:42 PM  
Anonymous Anonymous said...

a company that sells phone service, and doesn't use their own product for tech support leaves me puzzled

8:40 AM  
Blogger K said...

I bought two MJ units. One works great, the other one never worked right at all. To uninstall MJ completely you must understand that the "software" is really installed as an additional volume using FAT, that shows up as a drive called Ymax 17.5 mb. By deleting that volume MJ goes bye bye. Part of the "repair" they have is simply to delete this volume, download an "upgrade" which seems to just be the same software that is on the actual device - and reload the Ymax volume - it seems loke an additinal hard drive. The you have to initialize it to FAT - of course you lose all your contacts when you do this. If that doesn't work as a fix, then take it from me nothing will work. They'll talk to you about replacing the unit in the first 30 days. After that get ready for the "chat" from hell tech support, which just talks you through the procedure I wrote above. The are incredibly persistant in deflecting any rational questions except to run you through this procedure - including telling you whatever you want to hear - however even when it is obvious that the hardware is faulty, they'll run you through a software fix until you just plain give up.

8:49 PM  
Anonymous Anonymous said...

I was told that I can not be on suching or emailing with out messing up my computer while on the phone is this true has any one else heard of this?

1:02 PM  
Anonymous Anonymous said...

Majic...If you are worried about only this device, you ought to read the Credit Card conditions. And your car insurance conditions, and your gas card and on and on. You would end up locking your doors and dosconnecting your power and gas line and your phone along with everything you come in contact with that checks up on you. So if you think Majic Jack is the only crook in contact with your lives..Then you really don't have a clue with what is going on in this world.

2:59 PM  
Anonymous Anonymous said...

Magicjack has evidently just launched a new free conference call service (www.freemagicconference.com) which on the surface seems really cool. The problem is that I only discovered this when I picked up my magicJack phone tonight to call a free conference call line in the 212 area code (new york) and was shunted to the magicJack conference call number, where it was NOT possible to get through to the conference I was trying to join. Bottom line: I could not use my magicJack to reach the conference call line because MagicJack automatically redirected my call to their own conference call center, and would not allow me to call the line I wanted to reach. Since the majority of the value to me is the ability to call long distance and not worry about charges, that has just vanished. I have been a magicJack enthusiast up to now, but if they don’t change their blockage of other conference call sites, I can’t recommend it to anyone any more. I’m not even sure that what they are doing is legal. Any opinions?

10:52 PM  
Anonymous Anonymous said...

Yeah well I bought one of these things and every since I hooked it up I have been receiving junk email and solicitation calls from all over the U.S. on the magicjack...The strange part was when I went to chat to complain the next morning my magicjack did not work anymore. It would not even bring up the software. The blue light comes on but that is it. Sounds like that was the best thing that has happened to me from what I am reading here. Trash canned it...Nuff Said

12:10 PM  
Anonymous mark miller said...

Tried it, scamed by it, cool idea, great dream. I want to believe at some point that it was a working system. However after talking to internet systems geeks, the problem lies with the ping issue in duplex. Majic-Jack can not solve the ping issue, and therefor will never be able to solve their performance issue. Basically game over unless they spend gobs of money and inturn charge what everyone else dose. Sorry I wish there was a better answer.

5:39 PM  
Blogger katpinky1 said...

Magic Jack seems to have a lot of problems. I'm now having a problem with the usb connection. I can't make or receive calls. I'm just glad I only paid for 1 year. Not sure how to cancel my service? Can anybody help me with that?

2:53 PM  
Anonymous Anonymous said...

This is a chat log I had w/ MagicJack on 9/24/09. I felt it important that EVERYONE considering using this service be aware of their serious software & customer service problems. Buy at your own risk. This just proves cheap DOES equal a Sucky Service

The first customer service agent was worthless and I had to DEMAND a higher rep. I couldn’t fit both chats.

Please wait while I transfer the chat to the best suited site operator.
You are now chatting w/ 'Lewis'
Your Issue ID for this chat is LTK419079401510X
-Lewis: Hello, this is Lewis who will gladly assist you w/ your issue.
-ME: Lewis do you have the ability to read the previous chat?
-Lewis: Yes. “ME”.
-ME: please review.
-Lewis: You have now your magicjack, right?
-ME: yes
-Lewis: Once you registered the magicjack, we can't choose the or pick the last four digit anymore. The feature is only applicable during the registration process.
-ME: then the process needs to change.
-Lewis: You can change your number once for Free but you can only select the area code & the prefix but the last four digit is randomly selected by our system.
-ME: do you all type from the same script?
-Lewis: Did you choose the Free number, correct?
-Lewis: No, “ME”.
-ME: as the document above indicated....
-ME: I was in the process of choosing a number. when your software automatically chose the number for me.
-Lewis: During the registration after you selected the area code & prefix, it will ask you to select if you want choose the last four digit w/ a charge of $3 or choose the automatically choose the last four digit.
-ME: I was go back UP on the list of previously viewed numbers.
-Lewis: Maybe you selected the choose automatically.
-ME: why are not able to cancel this account & have me start a new one. & I don't want & answer that "its just not possible?"
-Lewis: I understand but we can't go back & start all over again after the magicJack was assigned to a new number.
-Lewis: Unless you have a new device which is not yet registered.
-ME: so what do you do w/ this device when I return it because of dissatisfaction?
-Lewis: Did you purchase it online or reseller?
-ME: reseller.
-Lewis: Okay, you can visit your reseller & return your magicjack for a refund since it still under the 30 days trial period. You can ask for a refund & purchase a new device again.
-ME: Why won't your company correct this problem?
-Lewis: Our engineers don't have that feature yet wherein we can start it all from scratch or new.
-Lewis: As of the moment, it's not yet possible once the device was registered.
-Lewis: If you have the new device & in the registration form you want to go back to a certain steps, just unplug the magicjack & plug back in. Since there is no choices to go back to the first steps. Then, you will have to fill out the registration form again.
-ME: are you saying w/ my current device or the replacement you are telling me to get?
-Lewis: To your new device if ever you will decide to return the current magicjack which was registered.
-ME: well that's not as easy for everyone as it may be for you. You have no idea what it took to get this device!! It seems you've reached the end of your usefulness.
-ME: While you have been slightly more informative, canned as the answers appear. I believe it valuable for EVERY potential purchaser of your product be aware of your serious problems w/ your product & customer service. I will be posting this entire chat to every blog & sight I can find & perhaps your owner or boss may think that this is now an important issue since no one else seems to!!!!
-ME: gotta love cut paste & note pad!!
-Lewis: Please don't worry, they are aware of your issue right now. & also our chat conversation are recorded & they can check it anytime.
-ME: now EVERYONE will be aware!!

12:27 AM  
Anonymous Anonymous said...

Its Crap!!!
I have a quad core system brand new. It still works slow and very unreliable

11:54 AM  
Anonymous Anonymous said...

hi. i have had magic jack for like about 6 months now. however, EVE THOUGH I PAID FOR A YEAR, the bugger stopped working after 2 months, so i just left it alone. i didnt know that magic jack did all of this so i am now looking for ways to unistall it and keep my privacy. i ahve also tried calling the number for the live chat thing. THE AVOIDED EVERY QUESTION I ASKED! i swear it wqas like talking to a tape recording or something. TO ALL WHO READ THIS. DO NOT BUY OR USE MAGIC JACK, IT IS A MAJOR RIPOFF.

5:57 PM  
Blogger katpinky1 said...

Magic Jack does have its problems and I'am out $19.95. I'm not even sure if it's safe for any computer. It didn't work for me. The USB port and where it was plugged in next to DVD drive, Neither of them work anymore? I was thinking of reformatting my computer. Not sure if that will get rid of Magic Jack,but it's worth a try.

9:43 PM  
Blogger Mike said...

Magic Jack saves it's files in "Hidden Files". Go to "Hidden Files" on your computer and there they be...just delete them and be sure and remove the modem from your machine or they will reload. They're insidious.....

12:50 PM  
Anonymous Anonymous said...

LOL>.. oddly enough I just heard the majic jack commericial for the 5th time while reading all the comments... funny :) thanks for the heads up though.. I won't be purchasing the jack at all now.. sticking with vonage.

1:37 PM  
Anonymous Anonymous said...

OK, here is the game plan, so they want to do a little snooping. It is really easy to find an older PC many times for free, install MJ on that PC after you have reformated and installed nothing but the basic OS. This PC is your "phone" let them snoop and look all they want, there ain't nothing there! Your other PC's have their firewall and and security measures intact and no MJ software, firmware or reference. If your really paranoid you could install a hardware firewall for you other PC's and totally block anything concerning MJ. Don't play their game. Now when they can not gather information to sell your service will probably go down the tubes, but that will be your only risk.

3:09 PM  
Anonymous Anonymous said...

A group of us want to give this company something to think about. We are planning a call in to cancel and demand our money back starting at 12 noon EST on 12/23/2009 and continuing until 9 pm 12/23/2009!

We plan on going to the owner's homes (we know where he lives) on December 31st, 2009 from 6 pm EST until 1 AM on January 1st, 2010! Anyone interested in joining us for a NOISY BUT LEGAL DEMONSTRATION EMAIL PUTMAJICJACKOUTOFBUSINESS@YAHOO.COM

4:18 PM  
Blogger adi said...

Been using MJ on my iMac for 8 months. Call Europe daily. It works great. Has saved me a bundle. However I have had issues in installing it on my Windows XP laptop.
There are other companies with Voip, ooma being one of them> Best Buy has ooma. $200 for a lifetime purchase.

2:34 PM  
Blogger Roy said...

After all I've read I dont think I will purchase the MJ, I waste too much time and money with spyware prevention and removal. However, I have a old pc laying around,formating and reinstalling OS sounds like the thing to do, hell I may install windows 98 just to mess with them.
after MJ installation and it is working you can disconnect the monitor, mouse and kybd stick it in a corner and make a phone call. If you need to get into this phone PC just hook stuff back up. dont forget to have the machine automaticly log in in case of power outage
If I get one this is how I will do it, plus I will go to a retail store so as to keep my credit card out of their grimey fingers.
Roy

10:57 AM  
Anonymous Anonymous said...

My magicjack can't make outgoing calls to U-verse voice numbers but, they can call other phones such as mobile numbers & other network carriers.

1:02 PM  
Anonymous Anonymous said...

Verizon also requires that any disputes be settled through binding arbitration--and try to get Verizon to send you an email or a fax or even communicate online, where at least you can copy the conversation. Verizon only communicate through voice, making it a 'he said, she said' affair when disputes inevitably arise.

11:20 PM  
Anonymous Anonymous said...

I installed MJ on my Dell. 5yr old machine, windows XP. So it worked fine for a while. Then my computer wouldn't turn off. Then it wouldn't turn on. Long story short, my computer is now completely crashed. So then I install the MJ on my Compaq. Very dumb. It worked fine for a few days then it crashes. Won't turn on. Any one else have this kind of problem?

12:04 AM  
Blogger tahwos said...

Mr. Lemm,

I would seriously consider updating your blog with more accurate information and removing some of the Anonymous comments, as they are obvious spam, i.e. the one about snoopfree would be a start. Adding the date to comments would be a plus as well; it's obvious that no-one posted before before you made the page, but even the relevant information seems a little dated. I am an IT Professional going on 15 years of daily hands on experience and the only useful information on this page are the links that you post, to articles explaining how computers and the internet work. The two biggest issues that I have with your page are the uncited claims and the "dumb" posters. C'mon people, it's technology, learn how to use it or stay in the stone ages. btw... I use a magicJack (with a G) at home and absolutely love it!!!!! As for the lady who went to majicjack (with a J), you deserve to be ripped off...lol.

Regards,
Donnie

9:38 PM  
Blogger Mike Rice said...

I've been reading the Magic Jack remarks and laughing. The Orwellia cum Aldous Huxley community thinks there's all kinds of secrets at risk. I've been operating in this 'secret' world for 15 years and never lost a serious one. The attempts by the banks and credit card companies to sell you information protection. But face it, except for your credit card numbers and things you've got nothing to hide.

I've had Magic Jack for roughly 3 years. It doesn't work perfectly but it came in handy. I lived in Atlanta for six months just using MJ as a telephone. I went to Mexico in November and was the only member of my party who had a way to call back to the states free with my magic jack.

Here's the smoking gun inside magic jack. If you stop paying for an MJ unit, you'll still be billed $19.95 from that period forward if you attempt to activate the phone later on.

After Google Voice came out, I used MJ less and less. But Google is making it impossible to sign up for Gizmo5, a sis sorcery process to make calls on GV without even having a phone. Google bought the company when they learned Gizmo was providing that service to clients.

Well I don't want to go through the bother of learning sip sorcery right away, so I've decided to put magic jack in my magic jack phone lineup.

I've learned a few things in that process: If you delete every cell or snail phone you have from google voice, leaving only your magic jack, Google Voice will authorize the phone, even to have calls routed to you. But if you add a traditional POTS, voip cable phone, or cell phone, GV will remove that MJ phone from the lead phone position and replace with one of the others. Its probably because GV has to pay a small fee for that to be the lead phone to be called on. I added a cell after dumping all phones but my MJ from GV. The MJ phone works somewhat good as an initiating GV phone. GV's phone lines are superior to MJ's, and most folks will recieve your call perfectly. But your own phone might not be so perfect. I call a girl in Houston from Wisconsin to test quality with these matchup. Its as if GV is testing the service. On the first call, the person talking back is noise. By the third time, it's perfect. But I don't want to have to do this all the time.

Both GV and MJ CAN suffer in quality during prime calling times like between 7 and 10 a.m. locally, and 4 and 9 p.m. when calling volume is heaviest.

12:34 AM  
Anonymous DateinDateout.com said...

Well, I have been using the MJ for a little over a year now.

I have used it ALL over the WORLD to call back to the US and receive calls from home.

So far it has worked for me in, China, UAE, Panama, Mexico, Colombia and of course the US and Canada.

The MJ has saved me $1000's not $100's! I have been in South America for 4 months now and use the MJ ever day. While my brother has a $2500 ATT Wireless bill from calling while out of the country...I forward my ATT to my MJ and take all my calls there. My iPhone bill :) $69 a month :)

But I am a serious user...so serious that I went out and got a HP Mini 1000 $299 and a VTech $49.99 cordless. All I do is use this computer for the MJ or whenever I am in an airport or on a flight with WiFi.

DateinDateout.com

11:47 PM  
Anonymous Anonymous said...

I got my magicJack from http://www.el-teleprodukter.com/magicjack.html and the service was great and thanks to magicJack i have saved so mutch money.
And i have no problem at al whit my mj so far and i strongley recomend it to all.
Love my MJ

5:14 AM  
Anonymous Anonymous said...

I just got my magic jack. And everyone is concerned about SPAM/SPYWARE. First off check your IP provider and see if you have their FREE VIRUS/SPYWARE, they monitor you hardcore. As for magicjack, the price i'm paying for VONAGE $45cdn, and is almost the cost of the magic jack itself. I have both systems currently my VOIP and Magic Jack and so far the Magic Jack is great! and saves me money. I like it. it's so cheap compared to regular phone service. Compare the pro's to the con's. I dont care if they want to know what sites i look at, dirt cheap for phone service at the end of the day. THink about it, i pay $45/month/ i payed $45 for my magic jack. i just saved myself 11 month of not paying for phone service with a $20.00 renewal/yearly! go figure. Only downside is switching phone numbers. Oh well, no company is perfect.

11:58 AM  
Anonymous Anonymous said...

Interesting reading. Comments are pro and con. Let me tell you my experiences (two of them):
I signed up with MagicJack online and they sent me a unit. I had just bought an eee-PC netbook and retired. I decided that I didn't need the MJ and went to their site to the RETURNS link and asked for an RMA. I got the RMA, returned the device and got a refund for the device, tax, shipping and handling. Better than most places, most don't refund s&h.
Next experience was a purchase at a drug store. $39.99 plus tax with NO shipping. I plugged it in, had a few hiccups installing it, used their chat support and was up and running. I had an old 2-line splitter jack. I plug my wall phone into line 1, my MJ into line 2 and my 2-line 4-station home phone into the line 1 and 2 jack.
So far I have, at my home line's 5 cent a minute LD rate, saved more than 40 bucks. MJ is free for the rest of the year.
I have had absolutely no issues with call quality, just minor annoyances with chat support and only have good things to say about my business dealings with MJ. I have no indications that there's a keystroke monitor or any other malware/spyware-type program running on the netbook. All my money's where it should be and none of my accounts have funny activity. My credit report shows no activity I wouldn't expect.
A note in closing:
The health care bill sounded too good to be true, but Pelosi/Reid passed it anyway. They didn't even read the health care TOS or EULA until afterward. Go figure.

12:34 PM  
Anonymous Anonymous said...

Don't believe people that said they don't have any problem with MJ. I have them over a year and don't depend on MJ to be your primary phone number. It never works all the times. Don't believe from people that said it likes a landline. It sounds trashy. Currently I have problem that I could not make call to some numbers and some numbers could not call in. It is about a month now and no fix. When they have a fix, something else will be not working. That is how MJ work and you will be surprise how much problem and times spend on the chat with the agents. They are very clueless.

2:24 PM  
Anonymous jack meoff said...

wow what a bunch of idiots and crybaybs the majic jack works perfectly with BROADBAND and a decent computer i have had it for 2 yrs now with out 1 issue.you pklug it in wiaty about a minute signup and thts it your done! Dont belive the loosers out here it works good if you have a brain and a decent computer with BRODBAND

1:59 PM  
Blogger Johnathan said...

7/9/2010:: Bought MagicJack at BestBuy. Standard fee, standard free options. Runs on a AMD Turion X2 3.4 GHz DualCore 2GB Ram with Win7 MediaCenter Computer. no firewall, no antivirus software. LMFAO at all the comments about privacy. You want privacy?? DONT USE THE INTERNET. UR ISP by law has to keep usage statistics and what IP when to what customer for 7 years. You don't think they sell that information? Wake up, get informed, become aware. magic jack is just another vehicle for the same thing that has been going on for a very long time by companies long established. For me magic jack has its issues, but when it works...cant beat the price. Hardware breaks/wears out, get used to it, that too has been happening for years and no one complains about that. Call clarity is superb! Check your inet connection, Download doesn't matter as much, UPLOAD is where is counts for external clarity and PING.

3:11 PM  
Blogger Ny911CanadianAngel said...

MagicJack >This is an upselling Scam!
Majic Jack just cancelled my Policy?? conversation with > tech chat!
They cancelled me for using it too much and then tried to sell me another one when I still have 2yrs on the one they cancelled
.- they never told me you only had so much useage or time??
Told me to:
"CLICK TO REESTABLISH"OUT BOUND CALLING IS SUSPENDED FOR EXCESSIVE USAGE.
Click below to reestablish outbound calling now.
This is what I got when I clicked on it
(and I have to get a New Phone Number too!! Nasty Scam)
I am a Senior in the Country Everything is long distance I live on an Island in the middle of No where!!
I could die!!
Not Good, going to Gold Hawk and the Crtc Ombusman in Canada and the USA: and everyone I can tell!!
https://web01.magicjack.com/my/index.html

7:58 PM  
Blogger Ny911CanadianAngel said...

MagicJack >This is an upselling Scam!
"CLICK TO REESTABLISH"OUT BOUND CALLING IS SUSPENDED FOR EXCESSIVE USAGE.
(and I have to get a New Phone Number too!! Nasty Scam)
I am a Senior in the Country Everything is long distance I live on an Island in the middle of No where!!
I could die!!
Not Good, going to Gold Hawk and the Crtc Ombusman in Canada and the USA: and everyone I can tell!!
https://web01.magicjack.com/my/index.html
You are now chatting with 'Reanna'
Your Issue ID for this chat is LTK4190120400508X
Reanna: Hello, how may I help you?
Carolyn : I just got a call in and it was working-

Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ermin'
Your Issue ID for this chat is LTK4190120400508X
Ermin: Hi this is Ermin i'll be assisting you today, please hold on while i check your previous chats....
Carolyn: what is happening?
Ermin: Im checking your Mj # 416-900-4287 still please hold
Carolyn: ok
Ermin: Thank you for waiting, as i thoroughly checked our data base your phone number has vilated our TOS terms of service on section 6 please refer to www.magicjack.com/tos
Ermin: Phone No: (416) 900-4287
Ermin: there is no way we can reverese this action im sorry.
Carolyn: how is that?? what did I do??
Ermin: We can't do anything on this action im sorry
Carolyn: what are you talking about?I did nothing wrong??
Ermin: Please check our TOS terms of service on section 6 please refer to www.magicjack.com/tos you will figure out what happen
Carolyn: Please help- I am a grandmother-65yrs old- what could I do that is Soo Wrong????
Ermin: I wish i could maam but on this issue we can't reverse the action because the section 6 of our TOS terms of service was violated and the reason why this action was imposed on your Jack im sorry
Carolyn: I just read your file that you sent me and Nothing applies to me- so what happened???
Carolyn: 6.: you mean you can only talk 20 mins at at time??
Carolyn: I only call about 5 numbers per day??
Carolyn: What does it mean I have to get another phone number??
Carolyn: What would you do in this situation??
Carolyn: So what part of this agreement did I break??
Carolyn: I had skype before and they never did this!!
Ermin: We can do nothing on this because the action has been made we cannot reverse it.
Ermin: I apologize
Carolyn: I am going to the Media and tell them this is a Scam!!
Carolyn: My 1st Cousin is the Top Lawyers in Canada- and my other is a Judge! I will sue YOU & tell the World- I am Phoning My Friends in the Movie business & Reporting this!!
Carolyn: We can do nothing on this because the action has been made we cannot reverse it. < Who stopped it????
Carolyn: You or the Phone Company??
Carolyn: So if I got another # and pay for it again it would start again??
Ermin: Please check the TOS on section 6 your phone number has a violated the section there, please read it then you will figure out that the action made was fair and just
Carolyn: What did I do??? tell me???
Carolyn: What did I violate??
Carolyn: I have had a phone for all my life and this is the first time I have ever heard of such crap!!
Carolyn: I have Never called more than 5-10 calls a day!!
Carolyn: Yes I talk along time to my Friends- is that not allowed,
Carolyn: Canadians have been known to be the longest talkers in the world.
Carolyn: I am going to the TRCT about YOU Guys..
Carolyn: I just copied the conversation & your Rules - and sending them to our- Communications Ombudsman,
Carolyn: I will be reports it to them and the top persons that goes after companies that are sham!! Gold Hawk!! he had a TV show & I will go to Oprah and the View too!! You are Nasty!!
Ermin: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.
Carolyn: I am phoning my Old Phone Company and Reporting you to them too!! Now I know why you are band in China, India etc.

8:04 PM  
Blogger charles said...

try ooma,i think that is what it is called,don`t know about the privacy issues.i think it cost about 150 to about 200 dollars.connects to your cable or dsl modem(connect it like the vonage equipment).calls are free.

6:39 AM  
Anonymous Anonymous said...

Ive had no problems with Magic Jack since I first got it a year & a half ago. Sounds to me like there are people who have it in for the makers of the product. Sometimes calls get dropped but, thats just voice over IP in general. I will keep using it rather than blowing $$ on a big phone bill.

10:28 PM  
Blogger Janet said...

this is so bad i hate identity theft why cant those thieves burn ? my uncle gave me this link of this company which helped me and solved my issues good ehh ? http://bit.ly/9AmT7f

2:13 AM  
Anonymous Anonymous said...

I live in Canada and have had an MJ for 8 months. Problems seem to keep multiplying. I can't dial 1-800 numbers, there is no 911 service and won't be in Canada apparently (which is not good news if you have young kids), and friends and family complain about trying to reach us for days without the call going through. I have complainred to Mj but it is all lip service. When we get back from holidays, we are going back to Bell and MJ is going back to the store we bought it from. Too bad. Too good to be true.

8:33 AM  
Anonymous Anonymous said...

Hi there people - I have a magic jack and it paid for itself the first month - people give yourself a shake - $20 a year to call wherever you want in the U.S. and Canada from any where you want in the world - if this thing fails in one year it would still be a great bargain - you know no matter what the product is nor how good it is there are lots of people who would complain - do yourself a favor if you are one of these people don't buy the magic jack (nor anything else for that matter)if anyone knows of a better deal post it here please - from a Canadian in Colombia have a good day. Adios

6:00 PM  
Anonymous john said...

I've used it for about 18 months, and it saves me over $600 last year....magicjack is great….Because of this i invested in the company that owns it..........check out their stock (CALL) trading at high volume on the nasdaq and making me some big profits

12:20 PM  
Anonymous Bob said...

My friend and I each purchased A Magicjunk, SORRY, Majicjack two weeks ago. We both have 770-666-**** phone numbers, NEITHER of us are able to make calls to 1-706-878-**** or 1-706-839-**** numbers. I have contacted Magicjack's Live Help line 5 to 6 times in the past 2 weeks, each time the Tech tells me I will receive with a link to the fix. I have yet to receive anything from them. NOTHING!

4:38 PM  
Anonymous Unhappy Customer said...

I can't call 60 miles from me. Different area code, but still in the same state and the USA. So what happened to "call anywhere in the USA"? I "chatted" numerous times with Magicjack with NO CLEAR ANSWER or REPAIR. So two out of the 3 long distance numbers I want to call I CAN'T. Where is my receipt? This junk is going back! NOT HAPPY WITH MAGICJACK !!!!! And then I read the other comments.....WOW! Magicjunk it is!!!

6:14 PM  
Blogger Gene and Charli said...

I have mj and it's fine except when it updates. Now there are 45 minute waits for live chat. I wish they'd add an email complaint form. I prefer them. There is a program you can get that will stop the MJ pop up. It's called Magic Silence plug in. I donated money to them because it's an awesome product. Good luck everyone. As for them selling my info when I signed up I always put a number in the middle of my name so Jane Smith becomes J3ne Smith. Different number in a different place for everything I sign up for. Easy to track who's selling what to who. I've had nothing from MJ.

11:30 AM  
Anonymous Anonymous said...

I got my Magicjack about a month ago and the voice quality and all has been good, but I am running into a problem where the banner ads on the "softphone" have eventually stopped running and I get a message something like "not enough resources to continue the requested service"...

I can't open the Magicjack softphone nor can I access the Internet at this point.

Any help would be appreciated???

3:46 PM  
Blogger Heather Court said...

Can't believe what I'm reading. It's too late for me, bought the thing already on the 30 day trial deal. I'm afraid what might happen to my credit card info!!! Should have listened to my wife...

Here is my latest discovery. I thought I was smart thinking of Windows Restore. But what a surprise: Restore had been deactivated without my input!!! I'm absolutely sure that it was active and had a whole slew of restore points. I know because a few days ago I used it. And if that wasn't all, all restore points were deleted!! Criminal, I would say...

However, here is a solution to the issue of not being able to get rid of the thing (at least I have not found way yet) and it's evil deeds being performed even though it is not being used: Go into your firewall (Windows or others) and disallow communication for Majic Jack. That way at least it will sit there dead in the water, at least until there is some good news, either all the problems are fixed or there is a usable way of unistalling it.

In the meantime I will do anything to Prevent them from putting that charge on my Visa, even if I have to report my credit card as lost or stolen.

Someone want's to contact me regarding the communication blocking, here is my phone number (not the MJ one (-;): 1-604-744-5203

Cheers
Dirk

3:40 PM  
Blogger tahwos said...

To all who have issues and those who shouldn't even own a computer...

http://www.magicjacksupport.com/

This is a forum made by users of MagicJack, for users of MagicJack.

MagicJack is NOT a scam, and does NOT sell your information or snoop your PC. They are able to sell it so cheap, because their holding company, is a company that normal phone companies buy their numbers from, to re-sell to you.(CLEC)

Your cellphones, your landlines, your pager numbers... they all came from a company just like the one that owns MagicJack - FIRST!

MagicJack is relying on quantity and low overhead to produce profit. That is also why they use the somewhat undependable "Live Chat" to process complaints and problems - "Live Chat" is NOT MagicJack, it is a company that reads a script and directs users towards possible solutions, provided to them, by the makers of MagicJack. (How do I know this? I am a Live Chat Tech, but not for MagicJack.)

Follow the link below, for more information about how MagicJack is able to provide their product so cheap.

http://lmgtfy.com/?q=clec

To the nay sayers - unplug your computer now, and see how different your life becomes, when you don't have it...

btw... nearly 100% of all issues related to functionality of the MagicJack device, in any given situation, are due to the quality of your PC, the quality of your internet connection, or the users lack of PC knowledge.

It must have a reliable high speed connection, access to a USB 2.0 back panel port, and a computer that is at least capable of playing a movie (performance).

If your PC is closer to functioning as a doorstop, you've already read too much, and really need to re-think your options.

8:08 PM  
Anonymous Anonymous said...

Wow am I am gullible gus or what? The MJ "convenience" is a big price to pay for spyware and spam to infect my pc!

What really surprised me was that a company offering PC training on a remote set-up used MJ for the setup! What was so bizzare was, the class lasted all day but MJ conks out after 2 hours online ... a receptionist had to come in and reset MJ during my class which I paid hundreds of dollars to attend!

I was mortified ... I contacted the company that licensed with this local provider to offer the classroom ... they told me that was not in the terms of their contract. The local provider was trying to "save a buck" at the expense of interrupting my classroom time and who knows what kind of spyware was unleashed on their computer sysem!

Is this a genuine naivete of the American public being pennywise and pound foolish?

Sure seems that way ...

INAW

6:22 AM  
Anonymous Anonymous said...

Buyers Beware. Magic Jack does not give refunds for any reason. Even on funds placed on deposit by customers for international calls. Their intent is to keep any and all of the money customers give them. Since there are no warranties on the Jack, if it breaks, customers will have to pay for another one with no guarantee that the new device will work. Don't go anywhere near this company. Think a recent software update caused a lot of their devices to stop working and will end up costing them a lot of customers. This company is on its way down and out.

7:47 PM  
Anonymous Anonymous said...

Magic Jack is a joke. I can't call a number of different phone numbers and my call forwarding doesn't work because I'm trying to forward to a number that doesn't work. Everytime I connect for a live chat after about 30 minutes I'm transfered to one of the top 10% of their staff. After about an hour I'm told the problem will be sent to the engineers for prompt action. Its been months now and I'm still not getting an answer. I think the problem is that MJ is not paying the local phone companies. Is this false advertising or what?

8:10 PM  
Anonymous Anonymous said...

I have been using this thing for months... the problem I see that i can't call certain numbers... I have asked MJ tech support to resolve this issues for serveral months and they keep telling me that once they have resolved this problem they will get in touch with me....

10:20 PM  
Anonymous Anonymous said...

Just installed mine on a 5yr old pc, and became my on phone company. Was using vonage, but most of my calls are now made on my droid. MJ is just an emergency backup to keep the wife happy. Tested phone quality and everyone assures me it is the equal of my vonage phone. Will keep vonage alive for another week, but so far myPhoneCo is working great. If anything changes, will post again.

10:42 AM  
Anonymous Anonymous said...

dont listen to people downing majuc jack ive used it for over a year and cant tell any difference from att its the best thing i ever did i added 5 more years for 59.95 gary g

7:27 PM  
Anonymous Eric said...

I have personally used MJ for over 2 years. I travel internationally a lot and it works wherever I connect to the internet. I have saved thousands of dollars. I own 3 magicjacks myself and I have numerous friends who use it also. Nobody that I know has had any issues regarding privacy or info being stolen.

11:30 AM  
Anonymous Anonymous said...

I just wanted to say that I did a little bit of research for a friend on this Magic Jack and with the blog that was posted, I appreciate the feedback, however, there are a few other things to take into consideration when it comes to spyware.

Viruses and spyware can still get onto your system without one being aware of it and independent of Magic Jack program.

I would question the same thing about what one would even put on their computer that is private to them anyway? When you get access to the internet, your information will not always be private. Never assume that emails are private because these messages do get stored somewhere up on a server.

Also, when using the internet browser, in order to travel between your favorite sites, the application itself stores cookie sessions which retain that personal information that you might not want anyone to know. Cookie sessions need to be enabled in order to visit your favorite sites & if you click the check box to store your password, outsiders can still gain access to it.

That's why it's best to keep your operating system software's software patches up to date and be consistently running a good Anti Virus program on your system with the most up to date definitions in order to prevent these viruses from gaining access to your system. Malware can still be a nuisance but if you are using Internet Explorer as your primary browser, there is still a good chance that you might see malware creeping around from time to time.

9:09 PM  
Anonymous Anonymous said...

can you use this doll to show me where MJ touched you?

7:23 AM  
Anonymous Anonymous said...

I've read enough, I was about to try MJ but now I have decicded I don't want anything to do with this service

7:37 AM  
Anonymous Anonymous said...

OMG, I would hate to be so uneducated as some of these people posting. the magicjack work great for $20.

Look at the complaint from Marcia, She is saying she was scammed because when she went to their website it was a magic shop. dumb a**, look how u spelled the website. Its all user error if you read ALL of these post.

Please read small print and dont make a fool out of yourself.

PS. that is so funny Marcia was on the wrong web page due to her not knowing how to spell. what a story.

2:06 PM  
Anonymous Anonymous said...

I have had the Magic Jack for years and let it expire. I recently re-activated it and am surprised at the network activity it uses while connected.

I have suspected that their application may be compromised as by Internet browsers (which work fine for years) began crashing. I now have a rootkit virus that I am trying to clean. MJ is the ONLY thing recently added to my PC.

I also run several applications to monitor changes to my registry and clear all cookies and temp files.

Will not renew my account.

An Orlando guy.

2:04 PM  
Blogger Madhatter said...

So. I went to the customer support chat page and first they lied to me, but after putting the plain truth up the Support's face, they admitted the truth. Here's the chat with tech support:


Please wait for a site operator to respond.

You are now chatting with 'Darene'

Your Issue ID for this chat is LTK55402036520X

Darene: Hello, how may I help you?
Ivan: Is it true that magicjack software has no uninstall features and contains spyware and adware which collects information? I was thinking of buying one for my sister. But not if it creates ads and collects personal information.
Darene: Hello Ivan.
Ivan: hello
Darene: No, it is not true.
Darene: I can provide you alink to uninstall MagicJack.
Darene: a Link*
Ivan: so it doesn't create advertisements on the computer installed?
Darene: No.
Ivan: then why does it say that it does in the EULA/TOS?
Ivan: 11. Advertisements You also understand and agree that use of themagicJack™ device and Software will include advertisements and that these advertisements are necessary for themagicJack™ device to work and for the service to be free in the first year of the agreement (and subsequent licenses to be at minimal cost). Advertisements will be served through the magicPage™ Software. magicPage™ Software attempts to serve local advertisements and classifieds using a completely automated process that enables us to effectively target dynamically changing content. Our computers may analyze the phone numbers you call in order to improve the relevance of the ads. We do not provide any personal information to our advertisers or third parties.magicJack has a policy of restricting advertisers that it believes are inappropriate, but it does not guarantee the accuracy or integrity of any advertisers and does not endorse any of the advertisements that may appear in connection with use of themagicJack™ device. You also understand and agree that use of themagicJack™ device and Software may include certain communications, such as service announcements, administrative messages and newsletters, and you will not be able to opt out of receiving them.
Darene: It will only appear during the first plug in of the device to your computer.
Darene: However it does not create any problem on your computer system.
Ivan: but you just said that it doesn't do this.
Ivan: so is it or is it not adware/spyware by definition?
Darene: It is.
Ivan: thank you.
Darene: You're welcome
Darene: Is there anything else I may help you with today?
Ivan: that's it. thank you for your help.
Darene: My pleasure.


And the truth shall set you free. I hope 'Darene' doesn't have any trouble finding a new job.

2:35 PM  
Anonymous Anonymous said...

Magic Jack is Awesome! So awesome that I give it every Christmas. I buy it at Best Buy...any problems, you just go back to Best Buy but have not had one single problem with Magic Jack. I value the unbeatable nationwide calling. I get the 5 year plan for under 50 bucks. I forward the numbers to my cell phone. I use one on my PC with the Microsoft Outlook integration function so I can call using my key pad and headset. Since my fax machine is also hooked up to my PC, I just use the key pad on the fax machine to dial. Magic Jack knows I am trying to make a call and the software pops up. For the price, you really can't expect live customer support but if you text, then instant messaging with tech support is no hassle. The info they gather is basic info except for email address but you should already have a junk mail email address just in case. Anyway, if you browse without https, then your info is visible to any computer. I have super fast internet so lately, I have been able to fax. I used to have roadrunner and some faxes would not go through well but now I use G4 from Clear and they really do go well together. I have a kick ass pc and kick ass internet connection and of course a quality firewall that doesn't slow me down. Many times, people have so much defense on their pc in terms of firewalls that Magic Jack can't send data fast enough so you have to make magic jack an exclusive program if your concerned with getting hacked if you plan on heavy use since firewall programs may slow it down.

12:47 AM  
Anonymous Anonymous said...

And Jake is Frickin Moron...Some programs flat out can not be deleted unless you complete wipe you HD clean. Seen it happen more than once adobe 6 cause me serious issues I could not get rid of that thing for nothing. Been on the web since windows 95 was 1st reelased, folks, I've seen a lot of Carpola. Majic Scam more like it. My best friend has it and he paid his 5 years dues. But he complains every time we talk about the problems with it. Sorry, I'll stay with something I can Trust.

9:29 AM  
Anonymous Anonymous said...

Just FYI...MJ sucks! Customer service is a joke! I can't receive incoming calls thru MJ, I can't call from my cell internationally; it only works when I am at home and call abroad thru MJ. Customer service gives you the run around and NEVER resolve the issue. So if you are considering MJ, pleaase think again.

5:24 AM  
Blogger NoirAngelique said...

I've had my magicJack for over 3 years. It works perfectly. The only problem I've ever had was due to my old tired computer and when I bought a new one, that problem disappeared. In that 3+ years, I've had zero increase in spam, junk mail or telemarketing. Their customer service IS indeed lacking. That's the worst thing I can say about them. The best is that my phone service went from $60 a month to $20 a year. Since I'm now disabled and living on what I used to make in a week every month, that savings is critically important. People seem to expect the world for next to nothing. Then when they get it and it isn't *perfect*, they complain like they'd spent a fortune.

Also, if you don't understand the relationship between the magicJack unit and your computer, you could have problems. To blame them all on the unit is unfair and frankly, stupid. Rejecting the service without doing due diligence is throwing the baby out with the bathwater.

11:11 AM  
Anonymous Anonymous said...

Anyone can log in to a chat window and with very little effort, impersonate the owner of the account, and change the e-mail address, password and account information. They don't try to have any security. My account was hacked twice, and they just gave my entire account information to a stranger who now has possession of all the personal things I filed in my contact list. They can have all your calls forwarded to another phone, and you will never be able to do anything, because apparently, no American laws apply to identity theft in Magickjackland.

7:28 PM  
Anonymous Anonymous said...

I have my MagicJack on it's own computer. I have disconnected my outside line and plug it into a wall jack and all of my phones work. The only problem I have with it is when a virus that is intentionally targeting the MagicJack causes it to screw up. When that happens, I go into "safemode" startup and delete the program. Then I restart my computer and plug in the MagicJack and it begins with a completely clean program. I have this problem every week or so and it only takes about 29 minutes to fix it. As stated by one user earlier, it is best to have it on its own computer. I use an old one I had lying around so there was no extra cost for me.

12:00 PM  
Anonymous Anonymous said...

Hi, I know this is an older post, but I thought I should share my experience. I'm writing this in October, 2011. I have had the MJ for over a year with no problems. Frankly, I understand the concerns over privacy, but there are prices to be paid for convenience. Please allow me to share something that I find a bigger, more troubling concern.

Last year, my ex-wife cashed a child support check at a questionable establishment and less than a month later I had a bogus company scam my account for $12.95. No big deal, right? Well, that's not exactly true. This scam was run by some criminals based out of Nigeria (according to our bank), but because of the amount involved, nobody would do anything. The FBI and CIA aren't interested in thefts of $12.95. Now, steal $12.95 from a million different accounts. Come back a month later to those accounts that did not report any suspicious activity and steal another $12.95. Do you see where this is going? True story, and nobody wanted to know about it--the bank fixed our account, the police took our information, and the feds never bothered to return our calls. How do I know that it was a large scale scam? Because a Google search turned up others with the same story as ours, with the same company name(s) and phone number(s). Over a period of about three weeks, the phone numbers and names gradually morphed one word or a few numbers at a time.

Well, that's my story. I think that is a much bigger problem than MJ. MJ saves me money, except when some local monopoly blocks my number from calling numbers in their area of service.

I hope this helps somebody.

9:08 AM  
Anonymous Anonymous said...

Our family has had MagicJack devices going on 4 years. We find them to be one of the best investments we’ve made to actually save money. In the beginning we had call break-up and poor voice quality too but we opted for the lower phone bill and dealt with slightly poorer voice quality. At this time we had an AT&T DSL hookup for our internet and intermittent breakup online as well. It should have clicked that the poor voice quality on MJ and the online breakup were connected. We are slightly outside of AT&T’s optimal signal range but were always allowed to use the online service through them. Slightly over a year ago we dumped AT&T and switched to Comcast for our internet. The results have been amazing for both the internet and MagicJack. There are now no intermittent breakups online and the voice quality on my MagicJack phones is better than I ever experienced with AT&T. I have no intentions of ever dropping MagicJack. The many negative comments shared here sound like people who either work for or use other VOIPs which can’t beat the MJ price, people who really hate a successful product, people who haven’t done the due diligence to allow the MJ to work or some people who are really incredibly stupid (and there is a lot of that going around!). I live in the Chicago area and have spent MANY HOURS AT A TIME talking to my daughters in Utah and New York. Never have I been limited by a time constraint. I had no idea that this was an issue until it was brought up on posts. In the almost 4 years I’ve had MagicJacks this has never been a problem and I’ve talked to many, many people for more than an hour at a time. MagicJack has it’s faults...the inventor of this device has definitely chosen very poorly in the marketing of the MagicJack. Maybe in the beginning he was limited by funds and wanted the least expensive way to introduce this product. However, when he continues with infomercials of the same ilk, it becomes an insult to previous and prospective buyers. The advertising shouts scam, scam, scam throughout the presentation. It’s no wonder that people are concerned about its validity. Every time I see a MagicJack presentation on TV I cringe. I’ve never looked into the “actor’s” name or credentials but as someone pointed out he’s no stranger to the nefarious. He looks and sounds like a con man. But despite this back wood’s advertising the product is good.

6:45 PM  
Anonymous Anonymous said...

I’ve read almost every post on this site. This particular posting has to be one of the best and most informative. This scenario happens all too frequently and is far more damaging than purchasing a $20 MagicJack. Most intelligent people try not to allow themselves to be put into situations like this but sometimes even smart people make mistakes.

"Hi, I know this is an older post, but I thought I should share my experience. I'm writing this in October, 2011. I have had the MJ for over a year with no problems. Frankly, I understand the concerns over privacy, but there are prices to be paid for convenience. Please allow me to share something that I find a bigger, more troubling concern. Last year, my ex-wife cashed a child support check at a questionable establishment and less than a month later I had a bogus company scam my account for $12.95. No big deal, right? Well, that's not exactly true. This scam was run by some criminals based out of Nigeria (according to our bank), but because of the amount involved, nobody would do anything. The FBI and CIA aren't interested in thefts of $12.95. Now, steal $12.95 from a million different accounts. Come back a month later to those accounts that did not report any suspicious activity and steal another $12.95. Do you see where this is going? True story, and nobody wanted to know about it--the bank fixed our account, the police took our information, and the feds never bothered to return our calls. How do I know that it was a large scale scam? Because a Google search turned up others with the same story as ours, with the same company name(s) and phone number(s). Over a period of about three weeks, the phone numbers and names gradually morphed one word or a few numbers at a time. Well, that's my story. I think that is a much bigger problem than MJ. MJ saves me money, except when some local monopoly blocks my number from calling numbers in their area of service.
I hope this helps somebody."

6:47 PM  
Anonymous Anonymous said...

i have had this for about 3 years now and since the new one came out it has not worked right now i am basically screwed cant transfer they say they are different. dont let them f*** you over

8:01 PM  
Anonymous Anonymous said...

Dec 2011
The new magicjack is great. However they block calling cards so you have to use their international calling plan which is not cheap.

The 30 days cancellation starts from the ORDER DATE,and the regular shipping take about 10 days.

Also customer service sucks.

Important. read the Terms of Service.

8:30 PM  
Anonymous Anonymous said...

I also have issues with the majic jack after 5 minutes & 10 seconds, I cannot hear the person on the other end but they can hear me. We have 3 Majic Jacks and they all have the same issues. We have had Majic Jack trouble shooting the problem for over a month now and the issue continues. Most of the time it's on an incoming call as opposed to an outgoing call. I thought it was possibly my servicer provider as I only experience the problem in Arizona, not Mexico and not Canada. Majic Jack says it can't be the provider so obviously it's a Majic Jack problem.

10:32 PM  
Anonymous Anonymous said...

Magic Jack PLUS>>>>>>>>>
I just hooked mine up ,had it 2 days and my wife wants me to unplug it.
Here's why....They do not tell you many things unless you read about them on a forum.Their website is very "weight-loss product looking" but I still gave it a try -I will bring it back to the store.
My biggest complaint: "I kept my own number" BUT I have to dial my own AREA CODE when calling my local numbers in my city! ! ! that sucks
The other big one,caller ID does NOT GIVE YOU THE PARTIES NAME only the number - so now caller ID is worthless ,so it is deceptive.

8:01 AM  
Anonymous Anonymous said...

and it cut off u connection when some using thier laptop. it useing all the connectrion from the connection box and it cut off then of from other ppl using internet.

7:39 AM  
Blogger Billyzeke said...

UESED it FOR Years only problem was sudden burn out stop working some times calls did not come through or connect but no worse than any cell phone today.

AS long as you do not abuse magic jack like 10 1 hr calls per day your fine if you need to be on phone that long with clients or other type of business WTF man you can pay for more usage. NOW that NEW MJ Plus i really like.

10:57 PM  
Anonymous Anonymous said...

Magic Jack does not work with windows 8..so they.. in a way design it so that you have to buy the more expensive PLUS when u have the Tigerjet MJ..

7:34 AM  

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