Thursday, August 03, 2006

Packet8 Introduces Online Chat Support

Packet8 has launched a new service to assist their broadband (VoIP) phone subscribers via online chat. Accessible via the “Contact” link on your member provided website, the online chat allows subscribers to communicate with Packet8 support representatives via an Instant Message portal.

Anyone who wants to use the online chat utility will need to disable their browser pop-up blocker before clicking on the “Live Chat” link. In most situations, clicking on the Live Chat link and holding down the ctrl key will disable the pop-up blocker and allow it to appear.

Live Packet8 Chat Support is available Monday through Friday from 8:00 AM to 5:00 PM (Pacific). Many broadband phone subscribers prefer to interact with support departments in this method because it allows them to be on their PC working, checking email or surfing the Internet while they wait for a Packet8 representative to become available.

Another advantage of using online chat is that the conversations with support representatives can be printed out for the subscriber’s future reference.

Pretty cool....way more progressive than Vonage too.

For more info on Packet8 broadband phones for personal or business use vist this website: Packet8 Broadband and Video Phones

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