Thursday, March 17, 2005

Customers Find Different VoIP Benefits

Network executives who shared voice/data convergence stories at last week's VoiceCon show described VoIP as a new kind of juggling act for IT departments, one where both technical and managerial issues must be handled delicately.

This article at Network World Fusion discusses how the reasons to converge are as varied as the businesses involved: cost savings from administration and pared-down telco bills, improved productivity, deployment flexibility and disaster-recovery capabilities are big drivers, they say. Interestingly the thorniest issues in convergence involve personnel instead of technology.

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